• Manage healthcare information and electronic health record (EHR) systems effectively. • Gain hands-on training in EPIC, SQL, Tableau, and Crystal Reports. • Support healthcare IT systems, ensuring data accuracy, security, and compliance. • Prepare for the HIMSS CAHIMS certification. • Commitment of 40 hours per week during standard business hours for both remote learning and internship/externship.

• The program prepares students to manage healthcare data and electronic health record (EHR) systems with confidence. • Learners receive hands-on training in EPIC, SQL, Tableau, and Crystal Reports, building competencies in clinical data management, system implementation, and reporting. • The program introduces participants to workflows aligned with the EHR Support Analyst (ESA) role, including Epic optimization and system troubleshooting. • Participants are required to commit 40 hours per week during standard business hours for both online training and the internship/externship.

• Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations. • Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions. • Conduct exploratory testing to uncover edge cases and unanticipated user behaviors. • Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria. • Execute manual and automated test cases, reporting defects and tracking their resolution. • Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities. • Participate in product reviews and provide insights into potential areas of improvement from a user perspective. • Continuously monitor and assess product quality throughout the development lifecycle. • Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience. • Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations. • Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements. • Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement. • Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

Role Description Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. - This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish. Qualifications - Good experience in a Service Desk or similar IT support environment - Experience using ServiceNow ITSM workflows - Strong customer service, listening, and communication skills - Bilingual - English and Swedish (required) - Detail-oriented with solid judgment and initiative - Ability to troubleshoot and resolve technical issues independently - Knowledge of Microsoft Office365 and standard network tools - Ability to work remotely and as part of a team - Familiarity with ITIL principles Requirements - Address and resolve non-major incidents and service requests, logging all activity in ServiceNow - Deliver excellent customer service and professional support - Escalate or reassign unresolved incidents to appropriate teams - Analyse and resolve hardware/software issues using standard tools and methods - Document case details clearly in ServiceNow, including steps taken and customer impact - Meet/exceed defined performance metrics including CSat and QA standards - Continuously build knowledge of company-specific products and services - Create/update knowledge articles to support First Call Resolution and self-service - Participate in after-hours and on-call rotations to ensure 24/7 support coverage - Complete training objectives and uphold Sysco’s Mission and Values Benefits - At Sysco International everyone is welcome. - We actively celebrate the unique talents of each and every colleague. - We are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. - We work hard to ensure that everyone feels part of our business. - Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International.