• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. • Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. • Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. • Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. • Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. • Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

• Manage and optimize client and staff schedules • Monitor authorized versus utilized hours to support compliance and continuity of care • Coordinate make-up sessions and staff coverage needs • Communicate effectively with families, BCBAs, and RBTs regarding scheduling updates and changes • Track scheduling gaps, utilization concerns, and staffing needs • Maintain accurate scheduling documentation in CentralReach • Support efficient coordination between clinical and administrative teams • Ensure schedules align with operational and compliance requirements • Assist in minimizing service disruptions and maximizing client satisfaction • Maintain professionalism and confidentiality in all communications and documentation

• Own the end-to-end digital CRM and lifecycle strategy, from framework design to performance impact. • Design and evolve customer journeys, segmentation logic, automation, and personalisation. • Drive strategic use of modern CRM platforms, data, analytics, and emerging lifecycle tools. • Translate Southeast Asian customer behaviour and insights into scalable CRM strategies. • Define CRM KPIs and take ownership of outcomes across retention, engagement, and LTV. • Partner closely with Product, BI, and Marketing to align CRM initiatives with growth objectives.

Role Description An organized and people-oriented ABA Scheduling Success Manager is sought to support quality care for children and families by ensuring consistent and compliant scheduling services. This role is responsible for managing client schedules, monitoring authorization utilization, coordinating coverage needs, minimizing gaps in care, and maintaining effective communication with families and clinical staff. The ideal candidate is solution-focused, detail-oriented, and thrives in a fast-paced environment. - Manage and optimize client and staff schedules - Monitor authorized versus utilized hours to support compliance and continuity of care - Coordinate make-up sessions and staff coverage needs - Communicate effectively with families, BCBAs, and RBTs regarding scheduling updates and changes - Track scheduling gaps, utilization concerns, and staffing needs - Maintain accurate scheduling documentation in CentralReach - Support efficient coordination between clinical and administrative teams - Ensure schedules align with operational and compliance requirements - Assist in minimizing service disruptions and maximizing client satisfaction - Maintain professionalism and confidentiality in all communications and documentation Qualifications - Bachelor’s degree (BA/BS) highly preferred - Degree in Healthcare Administration, Business, Psychology, or related field highly preferred - Strong organizational and multitasking skills - Excellent communication and problem-solving abilities - Experience in healthcare scheduling, ABA scheduling, or medical coordination preferred - CentralReach experience preferred - Ability to work in a fast-paced environment with strong attention to detail - Strong interpersonal skills and ability to work collaboratively with families and staff - Ability to work independently in a remote setting - Proficiency in Microsoft Office, Google Workspace, and scheduling systems - Knowledge of ABA terminology and healthcare administration preferred - Comfortable working U.S. hours Benefits - Remote work from home Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.