• Assess which accounting and finance processes should be brought in-house and take ownership of their execution. • Design accounting and finance processes and drive automation. • Manage increasing complexity across multiple entities and countries. • Prepare accounting entries and complete monthly closings. • Oversee multi-entity consolidation and financial planning. • Raise reporting standards and improve automation.

Role Description We are looking for a Delivery Process Coordinator to act as the process ambassador and data quality owner for a large-scale network consolidation program at a US-based Tier-2 Telco. In this role, you will work closely with our Migration Leads and Architects to ensure the internal Jira pipeline runs flawlessly. Your primary goal is to maintain "Jira hygiene," ensuring that all tickets have complete data, correct statuses, and proper traceability links before they move to the next stage. You will not manage the technical migration or face the client. This position is ideal for an organized, detail-oriented professional who excels at process coordination and proactive communication. Location & Working Hours: Remote (Ukraine or LATAM). Requires a minimum 4-hour overlap with US EST. Responsibilities: - Act as the quality checker for the Jira workflow. Routinely audit tickets to ensure all mandatory fields are filled out correctly by the engineering team before tasks transition to the next phase. - Proactively monitor the pipeline for incomplete tickets. Act as an ambassador—politely and firmly communicating missing requirements to senior technical staff and helping them understand the business value of following the process. - Support the Migration Lead by executing the administrative side of release batching in Jira. This includes structuring weekend migration waves with dozens of tickets and ensuring all prerequisite fields are populated prior to CAB review. - Ensure every executed technical change is linked to corresponding assets in the external CMDB. You will be the guardian of the audit trail, guaranteeing our work translates into measurable financial ROI. - Assist the Project Manager with internal administrative tasks, such as tracking cross-stream dependencies, reconciling time-tracking data, and maintaining internal operational artifacts. Qualifications - 3+ years of experience in Project Coordination, PMO Support, ITSM, or Scrum Mastering within IT or infrastructure programs. - Strong Jira User Skills: You don't need to be a backend Jira Administrator, but you must be a highly confident "Power User" (understanding JQL, bulk updates, dashboards, issue linking, and workflow statuses). - High Emotional Intelligence & Diplomacy: Ability to successfully chase down missing information and enforce data quality rules with senior engineers while maintaining a positive, collaborative team atmosphere. - Exceptional Attention to Detail: You naturally spot inconsistencies in data and care deeply about maintaining a pristine audit trail. - Language: Upper-Intermediate to Advanced English (B2-C1), with strong written communication skills for internal collaboration. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Manage a portfolio of Trusts, supporting both new and existing customers across Planner, ICFP and other IMP products. • Lead the Initial Success (training) process for ICFP, delivering structured onboarding, training, and early-stage adoption within a 45-day period. • Partner with Trusts to help them realise full value from IMP Software, ensuring strong engagement, accurate usage, and alignment to Trust goals. • Conduct regular Success Reviews to discuss adoption, performance, and identify areas for optimisation. • Act as the customer’s advocate within IMP, working cross-functionally with Implementation, Support, Product and Account Management teams. • Identify customers at risk and work proactively to re-engage and retain them. • Support the ongoing development of best practice resources, playbooks and training content. • Contribute to continuous improvement of the customer journey, including the rollout of the LMS and Community Forum.

• Own and manage all phases of the client financial lifecycle, including invoicing, billing, unbilled activity, aged debt, dispute resolution, write offs, and financial troubleshooting. • Monitor and resolve invoicing issues, aged debt, and discrepancies in partnership with Cartus internal teams and client contacts. • Ensure accurate and compliant assignment expense reporting in support of taxable compensation requirements. • Maintain accurate expense matrices and financial frameworks to support correct billing, compliance, and margin protection. • Proactively identify missed fees, pricing deviations, and revenue leakage; partner with internal teams to remediate and safeguard profitability. • Monitor financial performance and resolve invoicing discrepancies in collaboration with Finance, Payroll, and Operations. • Communicate and present complex financial information, insights, and solutions clearly to stakeholders at all levels. • Serve as a trusted financial partner to the client, ensuring transparency, responsiveness, and confidence in financial processes and outcomes. • Participate in client meetings, financial reviews, and operational discussions as required. • Lead consolidated financial, operational, and compliance reporting, including standard and ad hoc deliverables. • Deliver regular and special reporting via secure, agreed upon channels and internal platforms. • Perform data analytics and trend analysis to identify risks, opportunities, cost drivers, and performance insights. • Create and maintain detailed client dashboards, reports, and analysis to support decision making and strategic planning. • Ensure integrity, accuracy, and consistency across all financial, payroll, and SLA reporting outputs by maintaining internal databases and controls. • Coordinate the setup and financial enablement of new services and new entities by partnering with Legal, Pricing, Finance, and Operations. • Ensure accurate system configuration, fee setup, and timely revenue recognition. • Manage implementation related financial process changes, ensuring issues are resolved efficiently and communicated effectively. • Assist leadership in monitoring SLAs, CTQs, service ratings, and operational performance. • Drive account compliance through effective global operational and financial reporting. • Identify cost saving initiatives and process improvements while maintaining service quality and compliance. • Contribute to continuous improvement efforts by identifying efficiencies, risks, and innovation opportunities. • Provide analytical and financial support for projects and transformational initiatives as required. • Partner closely with regional and global teams to enhance consistency, governance, and operational efficiency. • First contact point for client billing queries. • Support to Account Manager for all projects and strategic initiatives. • Liaise with client in support of assisting Account Manager with project development, deliverables and billing. • Cover for Account Manager as the primary client contact when management is out of office.