• Own all shared inboxes as the first operational responder across buyers, vendors, and internal teams • Respond to all inbound messages within the same business day—no backlog accumulation allowed • Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns • Resolve routine issues directly instead of routing everything upward • Identify early warning signals (missed deliveries, vendor delays, unclear instructions, client confusion) and act immediately • Escalate only after attempting resolution with full context • Produce an end-of-day operational summary: unresolved issues, escalations made, risks identified, items carried to next day • Monitor all active orders from confirmation to delivery across buyers and vendors • Detect mismatches in quantity, timing, substitutions, pricing, or invoicing before they impact delivery • Act as the operational bridge when fulfillment issues arise between vendors and buyers • Resolve breakdowns directly (coordinate, clarify, re-route, or re-confirm execution details) before escalation • Ensure system status reflects real-world execution—not outdated or assumed updates • Prevent silent failures in fulfillment tracking • Own real-time execution of Cureate food supply chain events from preparation to live delivery • Coordinate run-of-show, materials, timelines, vendor readiness, and stakeholder alignment • Identify logistical failures before execution (missing inventory, unclear roles, timing conflicts) • Act during live events to resolve issues immediately without disrupting overall experience • Manage onboarding from initiation through full activation for buyers and vendors • Ensure all onboarding steps are completed without delays or missing requirements • Coordinate documentation, compliance, system access, and communication setup • Track onboarding progress actively and intervene when delays occur • Maintain and update operational workflows across supply chain, onboarding, and fulfillment • Track dependencies, ownership, and deadlines across internal teams and external partners • Identify workflow breakdowns in real time and implement immediate fixes • Deliver daily operational summaries with clear structure and no missing context

• Lead new and existing CRO laboratory projects across a range of disciplines • Ensure project plans are translated into action and results • Provide internal consulting on project management issues • Create and manage project timelines, budgets, and revenue goals • Maintain detailed daily coordination and supervision of scheduled activities • Prepare and present project information at internal and external meetings • Identify out of scope project work; escalate findings and action plans to appropriate parties • Ensure that work product complies with design and performance standards

• Lead new and existing CRO laboratory projects across a range of disciplines • Ensure project plans are translated into action and results • Provide internal consulting on project management issues • Monitor operational delivery progress against contracted timelines and budget • Prepare and maintain process documents • Mentor junior Project Managers • Create and manage project timelines, budgets and revenue goals • Coordinate the development and implementation of new projects

• Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control • Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors • Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement • Developing professional expertise, applies company policies and procedures to resolve a variety of issues • Contacts are both internal to the company and external with client/vendor on routine matters • Builds productive internal/external working relationships • Normally receives general instructions on routine work, detailed instructions on new projects or assignments • Exercises judgement within defined procedures and practices to determine appropriate action • Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimise quality and efficiency • Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate • As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies • Coordinate the development and implementation of new projects • Create, track, and report on project timelines • Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas • Respond in a timely manner to all events • Coordinate data gathering • Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors • Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director • Create/track/report relevant metrics for business and project measurement • Identify out of scope project work; escalate findings and action plans to appropriate parties • Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted • Review, update, and evolve all documentation associated with project(s) to approvable status • Assess and mitigate technical, project, and business risks • Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution • Identify, resolve, and assist in resolution of operational issues • Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives • Complete other responsibilities, as assigned