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Nagarro

Nagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.

Key Account Manager – IT Services

Account ManagerSalesFull TimeRemoteLeadTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

Spain

Posted

32 days ago

Salary

0

Seniority

Lead

15 yrs expSpanishEnglishCloud

Job Description

Key Account Manager – IT Services

Nagarro

• Own and grow the relationship with a strategic retail customer in Spain • Build strong relationships across business, IT, digital, and executive stakeholders • Develop a deep understanding of the customer's strategy, operating model, pain points, and investment priorities • Identify new opportunities for growth within existing buying centers and new areas of the customer organization • Create and maintain a structured account growth plan • Drive revenue growth by identifying, shaping, and closing new opportunities • Position relevant capabilities across digital transformation, AI, data, cloud, customer experience, commerce, and software engineering • Work closely with delivery teams to turn successful projects into further business opportunities • Lead proposal activities together with solution, delivery, and commercial teams • Build a strong and realistic pipeline with clear next steps and ownership • Define clear account objectives, growth bets, and stakeholder maps • Understand the customer's retail business model, competitive pressures, and transformation agenda • Translate business challenges into technology-led opportunities • Track account performance, pipeline development, revenue growth, margin, and customer satisfaction • Collaborate closely with delivery, technology, marketing, partner teams, and senior leadership • Ensure a smooth handover from sales to delivery and remain involved to secure customer satisfaction • Bring the right experts into customer conversations at the right time • Share customer insights internally to improve positioning, offerings, and delivery quality

Job Requirements

  • 15+ years of experience in key account management, business development, or strategic sales
  • Strong experience in the Retail industry in Spain or with Spanish retail customers
  • Good understanding of retail topics such as customer experience, e-commerce, loyalty, supply chain, store operations, data, and digital transformation
  • Experience selling or shaping technology services, digital solutions, consulting, or software engineering services
  • Strong ability to build relationships with senior stakeholders
  • Experience managing complex sales cycles and multi-stakeholder environments
  • Proven track record of growing existing accounts
  • Fluent Spanish and English are required.

Benefits

  • Opportunity to work with a global team
  • Dynamic and non-hierarchical work culture

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