• Support the implementation and management of the data privacy program, ensuring adherence to the LGPD and other relevant regulations. • Monitor the company's compliance with the LGPD and other applicable data privacy laws and regulations. • Support the creation, review and maintenance of documentation, reports and dashboards. • Receive and respond to data subjects’ requests, such as access, rectification, deletion, portability, and objection to the processing of their personal data. • Support the analysis and validation of contracts with clients and suppliers, ensuring compliance with the LGPD and internal privacy guidelines. • Support the assessment, execution, and implementation of vendor due diligence processes, including the analysis of questionnaires, documents, and privacy controls. • Contribute to the issuance of opinions and recommendations related to the feasibility of engagements from a personal data protection perspective. • Demonstrate a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Executar migrações, importações e manipulação de dados ou documentos em nossos sistemas e plataformas; • Desenvolver scripts para manipulação de dados em arquivos, bancos de dados e APIs • Ativar e configurar serviços técnicos nas soluções da empresa; • Colaborar com equipes internas para garantir a integração e o funcionamento adequado dos sistemas. • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

• Develop data integration solutions between disparate systems, ensuring efficiency and reliability in information flow; • Contribute to architecture definition and project management related to data integration and data communication; • Work in partnership with the technical team on analysis, troubleshooting and continuous improvement of integrations; • Provide technical consulting on integrations to clients, supporting solutions from conception through implementation; • Provide Level 2 technical support by conducting investigations and analyses and participating in meetings with internal and external clients; • Digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences and results.

• Develop AI agents, assistants, bots and automations applied to Customer Success processes. • Support the mapping of AI use opportunities in routines such as onboarding, engagement, renewals, risk analysis, estimates/forecasting and decision support. • Work together with CS teams to enable practical, secure and business-aligned applications. • Build, maintain and evolve automations that support operational workflows and the scalability of the area. • Use n8n as the primary tool for maintaining, improving and expanding implemented AI solutions. • Use Python to extend existing solutions, develop new automations and create new AI applications. • Integrate solutions via APIs and automated flows, ensuring stability, traceability and alignment with business processes. • Perform maintenance, operational monitoring and continuous improvement of already implemented AI Agents. • Ensure the sustainment of production AIs by monitoring operation, stability, business alignment and opportunities for improvement. • Support balancing the roadmap between operations, enhancement of existing deliverables and development of new initiatives. • Participate in CS Ops rituals to understand operational pain points, gather requirements and support the construction of viable solutions. • Ensure governance best practices, data quality, traceability and documentation of the applied solutions.