Role Description This role leads and develops a small client relations team while fostering a high-performance, accountability culture. It manages the full sales process, builds strong client relationships, and partners cross-functionally to support program expansion and organizational goals. The position also monitors client satisfaction and provides insights to improve client experience and outcomes. This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope. Qualifications - Bachelor’s Degree required. - 3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience. - May also have experience as a vendor in advertising or marketing to the multifamily industry. - Experience preferred in customer service, recruiting, marketing or business operations role. - Experience preferred in leveraging AI tools in the workplace. - Experience preferred with Microsoft office products, with proficiency in Hubspot and Asana. - Able to travel up to 6 times a year for retreats, summits, and other industry events. Requirements - Lead and develop 1–2 client relations directors. - Coach, direct, and hold team members accountable to best practices, clear goals, activity, and results. - Cultivate culture and ensure excellence. - Manage the end-to-end sales process to close deals that result in new programs and achieve organizational growth objectives. - Establish and strengthen relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. - Partner with the VP, Growth and program management team to support execution, align on client engagement, meet organizational goals, and support sustainable program expansion. - Monitor client satisfaction, analyze trends, and provide actionable insights to continuously improve client experience and program success. Success Factors - Model Apartment Life's core values and adhere to growth best practices. - Collective performance of the growth team, and client relations in particular, as measured through a growing number of open properties and prospective coordinators to serve in these communities. - "Flourishing" staff engagement results as expressed through annual staff engagement surveys. Competencies - Strategic thinking with strong execution skills. - Excellent communication skills, both verbal and written (also listening, hearing, typing). - Organization, time management. - People management skills. - Tech/computer skills. - Customer service. - Discernment.

Lead creative strategy for enterprise initiatives, translate complex value propositions into clear narratives, develop and execute integrated campaigns, and oversee team development and event experiences to drive brand awareness and demand generation.

**Your main responsibilities will include, but are not limited to:** • Lead and perform population pharmacokinetic analyses using advanced modeling tools and methodologies • Develop and implement innovative approaches to improve the efficiency and accuracy of pharmacokinetic analyses • Design, analyze, and interpret clinical pharmacology studies (renal, hepatic, TQT, ADME, DDI, BE/BA, SAD, MAD, etc.) and provide guidance to optimize PK sampling and dosing strategies • Provide strategic advice to clients, assume responsibility for deliverables, and develop clinical pharmacology plans • Write and review pharmacokinetic reports and the clinical pharmacology sections of regulatory documents • Represent clients in interactions with regulatory authorities and contribute to business development and relationship management

• Lead the end-to-end supplier management lifecycle and audit program, including process ownership, continuous improvement, and audit scheduling (supplier, clinical investigator, and internal audits); oversee Quality Agreement and Risk Management processes. • Establish, maintain, and continuously improve QMS procedures, workflows, metrics, and practices to strengthen compliance and operational effectiveness. • Oversee the internal audit program and ensure associated process improvements are established, executed, and monitored for effectiveness. • Manage all aspects of documentation and records retention for supplier and audit management, including the routing and approval of documents, archival, and period review. • Partner with Manufacturing, Quality Control, Validation, Regulatory Affairs, Supply Chain, Clinical Development, and Clinical Operations to ensure appropriate application of QMS requirements across operations. • Lead, support and participate in regulatory authority inspections. • Manage external contractors and, where applicable, lead, coach, and develop QMS personnel, including prioritization of work, performance oversight, and support for professional development. • Serve as business owner for Quality-owned systems (e.g., Veeva Vault QMS), driving continuous improvement and ensuring systems remain in a validated state. • Support internal audits, customer audits, and regulatory inspections by ensuring quality systems and associated records are inspection-ready at all times. • Strengthen the Quality culture by leading cross-functional Quality initiatives.