• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.

• Serve as the primary technical expert, partnering with sales teams to support customer engagement • Guide customers through project lifecycles by providing technical expertise and recommendations • Develop, document, and refine processes to improve efficiency • Review quotes for technical accuracy • Ensure accurate product configuration and documentation • Partner with engineering, product management, and operations teams to align on product capabilities

Role Description You will be a critical technical resource working in a dynamic cross functional team focused on providing support for various applications developed in-house as well as third-party vendor tools in the hardware and software engineering development environment. You must be a self-driven, excellent communicator who is capable of both leading and participating in technical discussions with an exceptional issue triaging and task prioritization skill. You're an innovative thinker who embraces continuous learning and is passionate about automating away everyday mundane tasks. Basic Responsibilities - Assisting internal customers on essential tools used in HW and SW development. - Lead in planning, developing, and implementing comprehensive tool solutions used in ASICs, FPGAs, and System software developments. - Performance benchmarking, monitoring key applications/databases, and automating metrics collection processes. - Collaborate cross functionally with various IT and engineering teams in identifying bugs and resolving and implementing preventative measures. - Troubleshoot pipeline problems related issues working closely with IT. (on Windows & Linux systems). - Configuring, maintaining, and monitoring CI/CD pipelines automation. - Participating in various tools, data, and build infrastructure migration projects. - Maintain and regularly update all applications and services related technical, support and knowledge documentations. Qualifications - BS degree in computer science, information technology or related field OR Equivalent experience. - English Upper intermediate. - 5+ years’ experience in: - Linux and Windows Administration. - Mongo or PostgreSQL databases. - Apache or Nginx web services and configuration. - SCM systems such as Git, VersionVault/ClearCase. - Build automation/orchestration experiences on Jenkins and make. - Networking technologies like DNS, NIS, SSH, SSSD, SMB, SSL, VNC, RDP. Preferred Job Requirements - Working knowledge in GitHub, Jira, Artifactory, Ansible. - Familiar with Kubernetes and container management. - Experience in cloud computing. - Scripting languages: Python, Perl, Groovy, Ruby, PowerShell, Bash, Csh. - Cloud Bees CD/RO. - VMWare. - C#. - Workload management job scheduler tools like IBM LSF (or Slurm). - FlexLM License management experience (other license tools/technologies are a plus). - Software Build & Release Experience. - Redhat. Benefits - Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, life insurance, paid vacation & holidays, tuition assistance programs, and more.