• Act as the technical observability lead for high-criticality environments. • Manage and evolve solutions such as Datadog, Zabbix, and Grafana. • Implement and optimize APM practices, UX monitoring, traces, metrics, and logs. • Use Azure Monitor and Azure Logs for troubleshooting and event correlation. • Design and implement alert integrations via PagerDuty. • Create and maintain playbooks and runbooks for incident response. • Support root cause analysis and define preventive actions together with infrastructure and application teams.

• Design, implement, and evolve CI/CD pipelines • Provision and maintain infrastructure on Google Cloud Platform (GCP) using Terraform and Ansible • Operate and scale Kubernetes environments (GKE) • Define, implement, and monitor SLIs, SLOs, and error budgets • Build observability, alerts, and APM (Dynatrace is a plus) • Work closely with squads, promoting platform engineering and reliability best practices

• Own production reliability outcomes for services (availability, scalability, cost-efficiency, and security) from early design through implementation and operations • Architect, deploy, and secure AWS cloud infrastructure following best practices • Lead incident response, RCAs and run post-incident reviews • Build and maintain “everything as code” infrastructure using Terraform/CloudFormation • Operate, scale, and evolve the container platform (Kubernetes/EKS/ECS) • Design, implement, and continuously improve CI/CD pipelines to enable fast, safe, and repeatable releases • Integrate security tools, practices, and controls into CI/CD and DevOps workflows including container image scanning, runtime security controls, IAM best practices, and secure secret management • Continuously assess and reduce cloud security risks through automated guardrails, compliance enforcement, and monitoring • Establish and mature observability practices (metrics, logs, traces, dashboards, alerting) to improve system visibility and reduce incident resolution time • Drive automation to eliminate operational toil across infrastructure provisioning, deployments, monitoring, access management, and routine maintenance tasks • Promote an AI-first engineering culture by leveraging AI-assisted tooling to accelerate scripting, documentation, troubleshooting, and operational analysis • Design and prototype agentic solutions for automating repetitive DevOps workflows • Mentor peers, define platform standards, and raise the engineering bar to improve consistency, resilience, and knowledge sharing across teams.

Title: Senior Site Reliability Engineer - Observability - Remote Location: La Crosse United States Job Description: Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. OptumServe Enterprise Monitoring team is looking for a Senior Observability Engineer. The team is responsible for enterprise infrastructure, application, and network monitoring for on-prem, hybrid, and various Clouds. The selected candidate will be joining a team of skilled engineers with a broad background in enterprise monitoring and Observability. As an Observability Engineer, this role is focused on maintaining the reliability, scalability and availability of our Log management solution as well as our Metrics and Observability platform which heavily uses automation (terraform, Ansible and scripts), this role requires maintaining performance KPI of our solutions and defining their SLOs. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards. Primary Responsibilities: - Maintain and deploy monitoring and alerting - Design, configuration and maintenance of log aggregation solution at a large scale - Set up and manage ingestion pipelines and data transformations - Have the mindset of 'automate any task' - Monitoring and Alerting: Build and maintain robust monitoring systems using tools like Elk, Dynatrace, Prometheus, OTEL and Grafana to detect potential issues early and trigger alerts for timely response - Maintain associated documentation as it applies to our audit and certification requirements - Participate in troubleshooting, capacity planning, and performance analysis activities - Research new monitoring requirements and in many cases write code for that - Medium to expert level in setting up AI rules for tools like DavisAI (Dynatrace) and/or Elastic GenAI - Solid expertise in setting up monitoring policies/rules/templates; and writing scripts to accomplish monitoring requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience working directly with monitoring tools as either an Admin, SME or as an Architect, preferably with Dynatrace and/or ElasticSearch - 2+ years of experience with Dynatrace (managed, cloud as well as offline, with full scope of best practices and setup as it relates to Active gate, cloud, on-prem and custom with workflows), or with Elastic on-prem and cloud with best practices around the platform - 1+ years of experience with designing data pipelines using filebeat, Logstash and/or fluentbit/fluentd - 1+ years of AI expertise as it relates to Observability to reduce the amount of work, and make our products more reliable and resilient - 1+ years of experience writing scripts in languages like Python and (Bash or powershell) to automate tasks - 1+ years of experience working with Linux OS - United States Citizenship - If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment Preferred Qualifications: - BS/MS in CS/engineering or equivalent OR 5+ years of experience - 1+ years of experience in Terraform and Ansible. Syntax, best practices, and managing complex configurations in multi commercial and Gov clouds to build and manage infra and applications - 1+ years of scripting experience (JavaScript, Java, PowerShell, or others) - SNMP, TCP dump and tracing - Proven knowledge of AIOPS platform Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.