Title: Program Manager II Location: Seattle WA United States Job Description: This position lives within the HEN Homeless Services team and reports to the Program Director. It is responsible for the management, operations, and staff supervision of the Resource, Essential Needs, and ORCA Lift teams, including direct supervision and management of up to 12 staff across multiple site locations. The Resource Team manages the HEN program phone line and email account and helps with client scheduling, participant check-in/communication, mailing, providing resources, and other general HEN program support. The Essential Needs team manages supplies and creates and distributes health and hygiene bags. The ORCA Lift team provides bus passes directly to HEN and CCS clients, as well as to other people in the community via community outreach events. This position is also a member of the HEN Leadership team and works collaboratively to ensure management staffing coverage and general program support across the team, as well as that program policies and procedures are implemented in keeping with the program contracts. This position is co-located to provide support at the RCC (2 days/week), the Phoenix Center (2 days/week), with 1 optional remote day/week. Occasional travel to south end CCS sites is also required. Work location: Main site located in Central Seattle Some travel to our Phoenix Center and Kent locations. Benefits & Compensation: This is a Full-time, 40-hour position starting at $32.13 - $35.74/hr (D.O.E) with a competitive benefits package: - Medical, Dental, Vision, Life Insurance and Long-Term Disability - Health Savings Account (HSA) and Flexible Spending Account (FSA) - Generous paid time off (PTO), paid sick time, 15 days of paid vacations - 12 days of paid holidays, plus one (1) personal holiday - CCS/AHA 403(b) Employee Savings Plan - Employee Assistance Program (EAP) Responsibilities Program Leadership & Compliance - Educate team regarding program and agency policies and HEN standard operation procedures and monitor for compliance. - Manage data entry on clients into the Homeless Management Information System (HMIS) and the ORCA LIFT Fare Registry. - Observe/follow guidelines on rights of clients and ensure team is meeting confidentiality requirements and that client records meet agency and contract standards for storage. - Assist with developing and drafting new standard operation procedures and provide oversight in implementation of them. - Ensure RCW regulations and guidelines from the Department of Commerce, King County Human Services, and CCS are understood, followed, and documented by staff. - Meet with HEN leadership and compliance teams periodically to review contract and policies and make recommendations for improvements. - Produce and review detailed reports to evaluate program data quality and program trends. Follow up with staff to ensure data quality. - Regularly review data base entry procedures for accuracy and efficiency, make changes or provide training as needed. - Assist with evaluation of HEN Program. - Support program audits and site visits by funding and regulatory bodies. Supervision & Training - Provide trauma-informed supervision and staff management of 1 Resource Supervisor, 7 Resource Specialists, 1 ORCA Lift Outreach/Enrollment Coordinator and 2 Essential Needs staff. - Provide general management/supervisory support for all HEN team when on-site manager. - Fill in for team staff when staffing shortages. - Participate in hiring, training, supervision, and evaluation of HEN staff on responsible teams. - Lead, mentor and motivate staff and set clear expectations - Contribute to a positive, team-oriented work environment. - Use a strengths-based approach to identify and implement opportunities to develop your team's knowledge of resources and build skills. - Ensure quality on the job training for direct staff, including making sure staff attend required trainings. - Attend trainings required of employees as scheduled. - Participate as both leader and team member in staff and supervisory meetings as required. - Contribute to and support a positive, team-oriented, anti-racist work environment; participate with other staff members in group decision-making process. - Maintain accurate record of hours worked and turn in timesheets on schedule. - Develop, maintain and oversee robust training program for responsible teams. Program/Service Responsibilities - Responsible for overseeing and implementing ORCA LIFT/Subsidized Annual Pass Program to include outreach events and partnership development, card inventory and distribution, and reporting. - Establish and maintain strong supplies in/out inventory system for Essential Needs offerings. - Place orders for Essential Needs supplies and update tracking records for accounting. - Develop comprehensive resource library for clients that is regularly updated and used by Resource team as well as other HEN staff members. - Assist with inventory and tracking of HEN team program equipment. - Collaborate with Resource Supervisor to ensure that all daily and weekly administrative tasks are complete. - Troubleshoot HEN Resource line calls and emails from program participants and landlords, and provide backup assistance as needed. - Support all staff in providing high level customer services to clients experiencing a wide range of barriers including mental health challenges, substance use, and domestic violence concerns. - Receive and address/resolve client complaints and grievances. - Establish and maintain positive relationships with relevant organizations, landlords, King County Metro/other transportation authorities and vendors. - Evaluate and adjust program expenditures to ensure appropriate - Represent HEN at external meetings or outreach events. - Solely responsible for ordering/purchasing, inventory, distribution and invoicing of Essential Needs involving several vendors. - Evaluate and adjust program expenditures to ensure appropriate contract spending and propose program adjustments if expenditures are not in alignment with contract spending. - Solely responsible for all HEN team program equipment inventory and tracking. Advocacy - Participate in agency advocacy efforts around common issues the affect the majority of HEN clients. - Assist in organizing client participation in meetings with state legislatures regarding the HEN program. - As needed, assist in organizing annual Housing Advocacy Day, develop informational fliers, and gather client stories.

• Provide leadership for development initiatives and lead the end to end delivery of the most complex initiatives across multiple teams, ensuring successful outcomes. • Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities. • Drive Technical Program Management best practices and develop best of class software development processes. • Use deep technical skills and domain knowledge to influence the strategic direction of teams and the department. • Define and track improvement to metrics for quality and performance across complex projects involving many teams. • Develop methods for ongoing communication of planning, program status, issues, and risks to stakeholders. • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

Role Description This is a remote position. At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges. Your Role as a Program Manager: As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team, you will also help define the PMO function as we continue to grow and evolve. - Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach. - Customer Engagement: Build and maintain strong relationships with key stakeholders, including senior leaders, project managers, workflow owners, and creators, serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application. - Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. - Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service. - Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes. - Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales. - Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards. - Steering Committee Ownership: Provide regular project updates to key senior stakeholders within Quiq and the customer. - Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders. - Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership. - Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer. Qualifications - 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. - Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. - Deep understanding of Consumer Customer Service best practices and strategies. - Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. - Willingness to travel up to 20% of the time. - Strong understanding of project management methodologies and tools. - Excellent leadership and team management skills. - Superior communication and interpersonal abilities. - Proven ability to manage multiple projects simultaneously. - Experience building project delivery methodologies and processes. - Strong passion for working with large enterprise companies. - Strategic thinker with a client-centric approach. - Highly organized with keen attention to detail. - Adaptive to changing priorities and able to thrive in a fast-paced environment. - Strong problem-solving capabilities and a proactive attitude. - Passion for building and testing new processes. Benefits - Market-competitive total compensation package. - 100% company paid family medical and 100% individual dental and vision insurance coverage. - Flexible, unlimited vacation policy. - Stock options. - Strong company culture.

Role Description This is more than a program supervisory (mid-level supervisor) role — it’s an opportunity to lead with purpose, elevate clinical quality, and support meaningful outcomes for children and families. At CSD, Clinical Leaders are trusted mentors, collaborators, and culture carriers who guide Behavior Specialists while advancing their own professional growth toward BCBA certification and beyond. As a Clinical Leader, you will: - Coach and support Behavior Specialists through in-field coaching, feedback, and performance evaluation - Conduct regular home and community visits to ensure fidelity of clinical programming - Provide individualized parent education aligned with treatment goals - Monitor documentation quality, lesson plans, and service utilization - Collaborate with Training and Operations teams Qualifications - Master’s degree in a related field - Relevant ABA experience - Reliable transportation - 2+ years of related professional experience implementing behavior modification intervention services OR 1 year of related professional experience implementing behavior modification intervention services and 12 semester units in applied behavior analysis OR you are a Board Certified associate Behavior Analyst Requirements - Passionate about clinical quality and developing Behavior Specialists - Value structure, accountability, and evidence-based practice - Enjoy balancing supervision, collaboration, and hands-on clinical leadership - Actively pursuing or preparing for BCBA certification - Thrive in a role where your guidance directly impacts client outcomes and team success Benefits - Competitive compensation based on experience - Paid drive time & mileage reimbursement - Company-issued cell phone - Tuition reimbursement or fully funded college credits through the Dreams Come True Program - In-house clinical training (CSD University) opportunities - Structured mentorship from senior clinical leaders - Clear pathways toward BCBA certification and advanced clinical roles Company Description At Center for Social Dynamics (CSD), we believe in possibilities. From a child’s first session to every milestone after, we’re building futures filled with play, progress, and joy. We meet kids where they are — at home, in schools, in the community — and help them grow through Applied Behavior Analysis (ABA). Every day is about connection, compassion, and celebrating breakthroughs big and small. We live our TRUE values: Transparency, Respect, Understanding, and Excellence. It’s not just how we work — it’s who we are. At CSD, we don’t just change lives. We light them up.