Role Description We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills. The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions. Key Responsibilities - Lead workshops, interviews, and discovery sessions with business and technical stakeholders - Elicit, analyze, and document business requirements and customer interaction use cases - Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency - Translate business needs into clear solution architectures and implementation roadmaps - Act as a trusted advisor to clients, guiding them on best practices and platform capabilities - Design end-to-end Agentforce solutions, including AI agents, workflows, integrations, and data models - Define architecture for scalable, secure, and high-performing implementations - Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce - Create solution blueprints, architecture diagrams, and technical specifications - Ensure alignment with enterprise architecture and governance standards Qualifications - 8+ years of experience in Salesforce architecture and solution design - 8+ years experience with customer-facing roles, including discovery and requirements gathering - 8+ years experience in Salesforce Service Cloud and platform architecture - 5+ years of experience in AI/automation solutions (Agentforce, Einstein AI, or similar) - Integration patterns (REST/SOAP APIs, middleware) - Ability to translate business problems into technical solutions - Excellent communication and stakeholder management skills Key Skills - Customer discovery & consulting - Solution architecture & systems thinking - AI/Agent-based solution design - Stakeholder management - Strong documentation and presentation skills Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - One of the world's leading AI and digital infrastructure providers - Unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services - Consulting and industry solutions help organizations and society move confidently and sustainably into the digital future - Global Top Employer with experts in more than 50 countries - Access to a robust ecosystem of innovation centers and established/start-up partners - Part of NTT Group, which invests over $3 billion each year in R&D

Role Description We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills. The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions. Key Responsibilities - Lead workshops, interviews, and discovery sessions with business and technical stakeholders - Elicit, analyze, and document business requirements and customer interaction use cases - Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency - Translate business needs into clear solution architectures and implementation roadmaps - Act as a trusted advisor to clients, guiding them on best practices and platform capabilities - Design end-to-end Agentforce solutions, including AI agents, workflows, integrations, and data models - Define architecture for scalable, secure, and high-performing implementations - Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce - Create solution blueprints, architecture diagrams, and technical specifications - Ensure alignment with enterprise architecture and governance standards Qualifications - 8+ years of experience in Salesforce architecture and solution design - 8+ years experience with customer-facing roles, including discovery and requirements gathering - 8+ years experience in Salesforce Service Cloud and platform architecture - 5+ years of experience in AI/automation solutions (Agentforce, Einstein AI, or similar) - Integration patterns (REST/SOAP APIs, middleware) - Ability to translate business problems into technical solutions - Excellent communication and stakeholder management skills Key Skills - Customer discovery & consulting - Solution architecture & systems thinking - AI/Agent-based solution design - Stakeholder management - Strong documentation and presentation skills Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - One of the world's leading AI and digital infrastructure providers - Unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services - Consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future - Global Top Employer with experts in more than 50 countries - Access to a robust ecosystem of innovation centers and established/start-up partners - Part of NTT Group, investing over $3 billion each year in R&D

Role Description As a Salesforce Developer you’ll be entrusted to design, develop, and maintain Salesforce solutions that support mission-critical objectives for federal government customers. You will collaborate closely with consultants, administrators, developers, and stakeholders to deliver scalable and compliant technical solutions while supporting Agile delivery efforts and maintaining a strong focus on quality, security, and operational success. - Develop custom Salesforce applications, integrations, and platform solutions using Apex, Visualforce, Lightning Web Components (LWCs), and API services. - Collaborate with consultants, administrators, and business stakeholders to refine requirements and deliver scalable technical solutions. - Support Agile delivery activities including sprint planning, backlog grooming, technical spikes, sprint reviews, and demos. - Assist with decomposing complex technical capabilities into testable user stories and development tasks. - Support capture of stakeholder feedback and incorporate requirements into product backlogs for future sprint cycles. - Participate in sprint reviews and integration design demonstrations while addressing technical questions and concerns. - Identify technical risks proactively and assist with mitigation planning and implementation. - Perform code reviews, testing, debugging, and release management activities. - Manage deployment activities across development and government environments as required. - Assess vulnerability scan results and resolve identified issues in accordance with government direction and security standards. - Maintain technical documentation, deployment procedures, and solution design artifacts. - Provide technical support and troubleshooting assistance for deployed Salesforce solutions. - Ensure solutions align with Salesforce leading practices and applicable federal compliance and security requirements. Qualifications - Bachelor’s degree with 3 years of Salesforce or relevant software development experience, OR Associate’s degree with 5 years of relevant experience, OR High School Diploma/GED with 7 years of relevant experience. - Hands-on experience developing Salesforce solutions using Apex, Lightning Web Components, Visualforce, and API integrations. - Experience supporting Agile software development environments and participating in Agile ceremonies. - Strong troubleshooting, debugging, and problem-solving skills. - Ability to communicate effectively with technical teams, consultants, and business stakeholders. - Experience managing deployments and supporting release management activities. - Understanding of Salesforce leading practices, security principles, and compliance requirements. - Ability to work collaboratively within cross-functional and team-oriented environments. - Experience maintaining technical documentation and deployment procedures. Benefits - CADRE Convoy Program: A dedicated support system designed to cater to your individual needs and enhance your overall well-being, no matter where you are. - CADRE Connect Program: A series of intentional touchpoints, events, and initiatives that promote open communication and encourage continuous growth and development among team members. - 401k Safe Harbor Plans with matching & immediate vesting - Medical, Dental, & Vision Plans - Paid Time Off: Holidays, Vacation, Wellness, & Personal Leave Plans - Continuing Education & Training Budget - Office & Technology Budget - Cell Phone Budget - Wellness & Healthy Living Budget - Awards & Bonuses - Profit Sharing Plans Company Description We’re more than a government contracting company. We’re a cadre, a specialized team finely honed in providing innovative solutions that meet the complex and evolving needs of government agencies. We strategically mobilize, manage, and maintain specialized cadres using our RO(M³) model. CADRE GOVERNMENT SOLUTIONS is an Equal Opportunity and Affirmative Action Employer. We welcome and encourage diversity in our workforce. It is the policy of CADRE GOVERNMENT SOLUTIONS to provide equal employment opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected characteristic under federal, state, or local law.

• Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management. • Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms. • Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights. • Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance. • Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance. • Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs. • Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment. • Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements. • Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance. • Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success. • Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency.