Title: Software Support Representative Location: Plano United States Job Description: Software Support Plano, Texas Salary: USD 14.00 - 22.00 Hourly Description The Software Support Representative will provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools for resolving issues. This is a hybrid role. Mondays and Fridays may be remote; Tuesdays, Wednesdays, and Thursdays are required in the office. Responsibilities - The Software Support Representative must be able to: - Communicate professionally, clearly, and appropriately with clients and coworkers. - Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. - Solve problems effectively in an ever-evolving environment. - Demonstrate proficient knowledge of support processes, problem management tools and procedures. - Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization. - Maintain composure under pressure. - Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications. - Work effectively both independently and in a team-oriented environment. - Assist other team members. - Provide limited hardware and operating system support. - Effectively utilize available resources. - Accurately record all details and progress in incident tracking system(s). - Provides inbound phone, chat or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. - Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. - Work with clients on analysis, diagnostics, and resolution of issues. - Must be on the phone and available to help clients from start time through end time. - Manage multiple customer issues in a fast-paced organization and prioritize effectively. - Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources. - Utilize system tools to assist clients and resolve issues. - Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). - May submit client issues to the development team for resolution as needed. - Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. - May provide training to client end-users (typically via webinar). - Creates or enhances documentation throughout the support process. - Contributes to the company knowledge library and/or the Tyler Community. - May participate in User Group meetings and activities. - Commits to expanding technological skills and knowledge of the Tyler products. - Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. - Performs other duties as assigned. Qualifications - Associate degree or equivalent experience required; Bachelor’s degree preferred. - One year of work experience in a customer service/technical support environment is required. - Exceptional customer service aptitude required. - Experience working in a high-volume call center is preferred. - Ability to work in a team environment to collaborate on resolving issues. - Excellent interpersonal skills. - Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. - Strong organizational skills. - Effective analytical ability, particularly in a technical environment. - Excellent written and verbal communication skills. - Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc. - Familiarity with legal terms and principles is desired. - Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers, and operating systems. - Knowledge and understanding of software development tools is a plus.

Role Description Logistics and transportation organizations are seeking entry-level professionals to support transportation scheduling and dispatch coordination activities. This position involves: - Assisting with route scheduling - Shipment tracking - Communication with drivers and carriers - Maintaining accurate transportation records This opportunity is designed for individuals interested in building experience in logistics, transportation operations, and dispatch support. Qualifications - High school diploma or equivalent preferred - Strong communication and organizational skills - Basic computer and data entry skills - Ability to work in a fast-paced environment - Attention to detail and time management skills - Previous logistics or customer support experience is helpful but not required Requirements - Assist with transportation scheduling and dispatch coordination - Monitor shipment and delivery updates - Communicate with drivers, carriers, and internal teams regarding schedules and status updates - Maintain accurate transportation and scheduling records - Support daily logistics operations and reporting activities - Help resolve scheduling issues and communicate operational changes when needed - Follow company procedures and safety guidelines Benefits - Competitive pay - Paid training opportunities - Career growth potential - Health and wellness benefits where applicable - Supportive team environment

Title: Clinical Support Representative - El Paso, TX (El Paso, TX, US, 79905) Location: El Paso, TX - western part of Texas, New Mexico, Arizona and parts of Colorado. United States Job Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. This territory covers El Paso, TX - western part of Texas, New Mexico, Arizona and parts of Colorado. What will you do as a Clinical Support Representative - Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory. - Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. - Understand and effectively present technical literature and how it applies to solving the Customer needs. - Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration. - Act as a liaison between Service and Sales at the time of installation. - Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing. - Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. - Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products. - Identify and recognize key business opportunities and trends to appropriate team member. - Record Customer feedback and complaint information through the proper quality processes and channels. - Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams. The Experience, Skills, and Abilities Needed - Required - Associate’s degree - 2 years of successful medical device sales or hospital sales experience - Ability to travel overnight up to 40% - Must be able to be compliant with hospital/customer credentialing requirements - Preferred - Bachelor’s degree - 2 years of experience in Operating Room Integration or Sterile Processing Department - Experience supporting functions such as Clinical Engineering or hospital IT - Experience in B2B sales - Experience in audio visual communications What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: • Base Salary + Incentive Compensation Program • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) • Cell Phone Stipend • Robust Sales Training Program • Flexible Time Off + 9 Corporate Holidays Per Year • Excellent Healthcare, Dental, and Vision Benefits • Healthcare and Dependent Flexible Spending Accounts • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program • Additional Add-On Benefits/Discounts #LI-BS1 Pay range for this opportunity is $70,000- $75,500. This position is incentive plan eligible, at target earnings of $80,000 - $85,000, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

Role Description A transportation and logistics employer is seeking motivated individuals for an entry-level Dispatch Office Support role. This opportunity is ideal for candidates interested in freight coordination, communication support, and daily transportation operations. - Assist with dispatch and transportation coordination activities - Support communication between drivers, carriers, and internal teams - Monitor shipment updates and delivery status information - Maintain accurate scheduling and operational records - Provide administrative support for logistics operations Qualifications - Strong communication and organizational skills - Basic computer and data entry proficiency - Ability to work in a fast-paced environment - Detail-oriented and dependable work ethic - Previous logistics experience is helpful but not required Benefits - Competitive pay opportunities - Entry-level training provided - Career growth potential within transportation operations - Supportive team environment Company Description