Tyler Technologies

Title: Software Engineer Location: Baton Rouge, Louisiana Work Type: Hybrid Job Description: Description Tyler Technologies is looking for a talented, collaborative Software Engineer to join our Louisiana State Enterprise team. In this hands-on, full-stack role, you'll help build and modernize digital solutions that make state government services more accessible, efficient, and user-friendly for Louisiana citizens. You'll work with a lean, capable engineering team on websites, digital forms, and enterprise applications using .NET/C#, modern front-end technologies, SQL, and emerging development tools. This role is ideal for someone who takes ownership, communicates well, enjoys solving practical problems, and wants their work to have a meaningful public impact. We are a small team, which means every engineer plays an important role. Your ideas, judgment, and technical contributions will directly shape the solutions we deliver. Responsibilities - Design, develop, and maintain web applications using C#, ASP.NET, HTML, CSS, JavaScript, and modern front-end tools. - Work across the full application stack, with an emphasis on polished front-end user experiences and reliable .NET back-end integration. - Collaborate with software engineers, project managers, QA, and stakeholders to deliver high-quality digital government solutions. - Write clean, maintainable, testable code that supports long-term product stability. - Participate in code reviews, provide constructive feedback, and share knowledge with the team. - Assist with database development, including SQL queries, stored procedures, schema updates, and performance considerations. - Troubleshoot issues, support production applications, and contribute to continuous improvement. - Stay current with relevant technologies, development practices, and tools. - Identify practical opportunities to use AI and emerging technologies to improve development workflows and product capabilities. Qualifications - 5-10 years of professional software development experience. - Strong proficiency with .NET/C# and object-oriented programming. - Solid front-end development skills, including HTML, CSS, and JavaScript. - Experience with front-end libraries or frameworks such as Bootstrap, jQuery, Angular, React, or similar. - Comfortable working with SQL and relational databases, including writing queries, stored procedures, and working with indexes. - Experience using version control and working in Agile development environments. - Exposure to AI-assisted development tools such as Claude Code, ChatGPT Codex, Amazon Bedrock, or similar platforms. - Strong problem-solving, communication, and collaboration skills. - Self-motivated, dependable, and comfortable contributing in a small-team environment. Nice to Have - Experience with CMS platforms such as WordPress or Umbraco. - Experience with digital form builders or workflow-based applications. - Exposure to cloud platforms such as AWS or Azure. - Familiarity with containerization tools such as Docker. - Understanding of accessibility, usability, and responsive design best practices. What We Offer - Meaningful work on digital services that directly support the public. - A collaborative, fast-moving environment where your contributions matter. - The opportunity to be a core member of a small, high-impact engineering team. - Competitive salary based on experience, along with excellent benefits. - Hybrid work arrangement: two days in office and three days remote. - A practical, quality-focused team that values ownership, good judgment, and enjoying the work along the way. How to Apply - Interested in using your software development skills to modernize government services and make a real impact? We'd love to hear from you. - Join a team where your work matters, your input is valued, and your solutions help improve the way citizens interact with government.

Title: Software Support Representative Location: Plano United States Job Description: Software Support Plano, Texas Salary: USD 14.00 - 22.00 Hourly Description The Software Support Representative will provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools for resolving issues. This is a hybrid role. Mondays and Fridays may be remote; Tuesdays, Wednesdays, and Thursdays are required in the office. Responsibilities - The Software Support Representative must be able to: - Communicate professionally, clearly, and appropriately with clients and coworkers. - Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. - Solve problems effectively in an ever-evolving environment. - Demonstrate proficient knowledge of support processes, problem management tools and procedures. - Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization. - Maintain composure under pressure. - Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications. - Work effectively both independently and in a team-oriented environment. - Assist other team members. - Provide limited hardware and operating system support. - Effectively utilize available resources. - Accurately record all details and progress in incident tracking system(s). - Provides inbound phone, chat or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. - Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. - Work with clients on analysis, diagnostics, and resolution of issues. - Must be on the phone and available to help clients from start time through end time. - Manage multiple customer issues in a fast-paced organization and prioritize effectively. - Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources. - Utilize system tools to assist clients and resolve issues. - Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). - May submit client issues to the development team for resolution as needed. - Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. - May provide training to client end-users (typically via webinar). - Creates or enhances documentation throughout the support process. - Contributes to the company knowledge library and/or the Tyler Community. - May participate in User Group meetings and activities. - Commits to expanding technological skills and knowledge of the Tyler products. - Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. - Performs other duties as assigned. Qualifications - Associate degree or equivalent experience required; Bachelor’s degree preferred. - One year of work experience in a customer service/technical support environment is required. - Exceptional customer service aptitude required. - Experience working in a high-volume call center is preferred. - Ability to work in a team environment to collaborate on resolving issues. - Excellent interpersonal skills. - Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. - Strong organizational skills. - Effective analytical ability, particularly in a technical environment. - Excellent written and verbal communication skills. - Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc. - Familiarity with legal terms and principles is desired. - Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers, and operating systems. - Knowledge and understanding of software development tools is a plus.

Implementation Consultant Location: Plano, Texas United States Salary: USD 58285.00 - 84600.00 Annually Job Description: The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use Tyler software productions efficiently and effectively to achieve daily operations. The services delivered can be on-site, or remote via webinar. The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the knowledge transfer addresses client's needs. This position requires the ability to work with multiple customers on an ongoing basis to move them up the Tyler maturity model through project planning, internal and external collaboration, consulting, training, and feature implementation. Responsibilities - Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. - Design and conduct knowledge transfer sessions on site or through webinars. - Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. - Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality. - May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs. - May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes. - Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve. - Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity. - May assist QA staff with product testing or modification testing as required. - Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation. - Create both client-facing and internal documentation such as "quick tips" and "how tos". - Act as a significant knowledge resource in consulting with the client, the Client Success Account Manager, Client Executive, Management, technical staff and other relevant parties; communicate complex technical and business information, requirements and issues; drive timelines and research new - solutions as appropriate to resolve issues. - Moderate to High travel to client sites may be required. - Perform other duties as assigned. Qualifications - Bachelor's degree, or comparable work experience. - Typically, a minimum of one-year experience as an Associate Implementation Consultant or equivalent industry experience. - Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired. - Strong attention to detail involving defining complex client software requirements (technical and non-technical), client processes, etc. - Strong organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully. - Exceptional presentation and knowledge transfer skills. - Excellent written and verbal communication skills including conveying, documenting, preparing, presenting, and educating new ideas to various audiences (including management) on both technical and non-technical information. - Familiarity and ease with computer systems and Microsoft Office products. - Knowledge and experience creating and executing on software test plans and reports helpful. - Strong problem solving and analytical skills. - Ability to travel extensively. - Valid driver's license.

Maintain and enhance a large-scale web application while diagnosing production issues and implementing new features. Collaborate with cross-functional teams to support system modernization and ensure high performance and reliability.