• Manage the full lifecycle of merchant onboarding with acquiring banks and payment providers; • Act as the primary point of contact for merchants throughout onboarding and approval stages; • Translate compliance, legal, and onboarding requirements into clear client-facing instructions; • Collect, review, and validate onboarding documentation (corporate, compliance, and commercial); • Assess document quality beyond checklists - ensuring they meet regulatory and acquirer expectations; • Identify gaps, inconsistencies, or compliance risks and guide clients on necessary improvements; • Prepare and structure complete onboarding packages for submission to acquiring partners; • Coordinate ongoing communication and Q&A between merchants and acquiring banks; • Track onboarding pipelines, manage SLAs, and proactively resolve bottlenecks; • Collaborate cross-functionally with compliance, legal, and internal stakeholders to ensure smooth delivery.

Role Description Responsible for day-to-day management and support for the hiring process of physicians and advanced practice providers, including the onboarding process to ensure seamless and timely start of work. Serves as a liaison between the physician leaders, recruiters, candidates, and internal departments to ensure providers can begin work in accordance with their start date. Establishes and retains strong relationships with physicians, business leaders and internal departments. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Health Care Administration, or equivalent field. In lieu of degree, six (6) years of recruitment experience will be accepted. - Experience working in healthcare or human resources preferred. Requirements - None. If no degree, six (6) years of recruitment experience is required. - None Company Description Piedmont Medical Care Corporation

Role Description As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals. Your Responsibilities - Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority. - Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries. - Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts. - Successfully build rapport with the pros and be able to anticipate their needs and long-term business goals. - Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. - Encourage pros to complete product recommendations and set competitive budgets, setting them up for success. - Identify opportunities to cross-sell additional products or services to existing pros. - Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary. - Set the proper expectations on lead costs, marketing, and ROI with our pros so they are satisfied and can justify their marketing spend. - Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro. - Proactively follow up with pros via call, SMS, and/or email. - Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores. - Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties. - Make independent and insightful decisions while keeping the pro and company needs in mind. - Engage with team members through weekly development sessions, training, and support interactions that help build each other. Qualifications - At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry. - Customer retention, churn, onboarding, and reactivation experience. - A proven track record meeting or exceeding quotas. - Proficiency in English. - A collaborative, consultative, and problem-solving mindset, with a willingness to share techniques and successes with the team. - Experience in pipeline management. - Experience in customer support and product education. Nice-to-Have Qualifications - Marketing or advertising sales experience. - Salesforce experience, AI experience. - Google Suite experience. - B2B sales experience preferably in the home service space. - Tech-savvy. Company Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know which projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

• Team leadership & development • Manage, coach and develop an onboarding team (approx. 5–8 colleagues) • Conduct goal-setting conversations and performance reviews • Evolve and optimize standardized onboarding processes and best practices • Implement new tools and automation solutions to increase efficiency • Project and stakeholder management • Close coordination with Sales, Product Management and Engineering • Establish a proactive, solution-oriented escalation process • Ensure an outstanding customer experience during the implementation phase • Define, monitor and report relevant KPIs (Time-to-Value, churn risk, onboarding NPS) • Derive data-driven optimization measures