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Datavant logo
Datavant

Connecting the world’s health data to improve patient outcomes.

Senior Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

25 days ago

Salary

$94K - $102K / year

Seniority

Senior

English

Job Description

Senior Service Delivery Manager

Datavant

• Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks • Serve as the senior point of escalation for complex operational issues (non-customer-facing) • Monitor KPIs and drive corrective action where trends indicate risk • Coach and mentor Service Delivery Managers to strengthen leadership capability • Partner with Managers and Supervisors to address performance issues and development needs • Reinforce standardized workflows and reduce operational drift • Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards • Identify multi-site quality trends and deploy targeted improvement actions • Ensure operational readiness for new tools, workflows, and training models • Execute and support cross-site continuous improvement initiatives

Job Requirements

  • Experience managing teams in healthcare operations, HIM, or a large-scale production environment
  • Demonstrated ability to coach and develop people leaders
  • Comfort using metrics and dashboards to guide operational decision-making
  • Strong understanding of HIPAA and regulated workflows
  • Problem-solving skills and the ability to respond quickly to operational fluctuations
  • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities

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