Role Description The Insurance Support Services (ISS) Team Lead is responsible for providing operational support, floating regional coverage, training assistance, and day-to-day guidance to the region’s supervisor and team members. This role ensures that internal and external stakeholders receive best-in-class service by upholding company standards and established processes. The ISS Team Lead also delivers exceptional customer support and serves as a point of contact for escalated phone calls, urgent issues, and complex customer needs. - Provide floating coverage within supported regions to meet daily staffing needs and during staff absences. - Manage assigned customers, centers, regions, as business needs evolve. - Support specialty product lines (e.g., HEAR4U) and/or assigned states/customer groups. - Process orders for Initial Implants for assigned states and customer groups. - Handle escalations and urgent orders in absence of the supervisor. - Provide backup support to peers (Team Leads) and supervisors when required. - Ensure all team activities comply with relevant regulations and standards, including HIPAA guidelines. - Conduct ongoing training reviews for existing staff, as determined and directed by the team’s supervisor. - Work closely with other departments, such as Customer Account Services and Revenue Cycle, to ensure seamless operations and effective communication. - Comply with and adhere to all regulatory compliance areas, policies, procedures and organizational "best practices.” Qualifications - Demonstrate alignment with MED-EL values through performance and behavior. - Familiarity with all medical coding systems (CPT, ICD-10, HCPCS). - Insurance coverage research experience and work with payers for product coverage. - Excellent communication skills (verbal, written, and in-person) and customer service skills for internal and external customers. - Ability to maintain concentration and attention to intricate details for extended periods while sitting at a desk. - Maintain current extensive knowledge of Medicare/Medicaid and private payer insurance programs related to authorization of medical services, eligibility and insurance billing and collection related to company products. - Uphold MED-EL Quality System requirements, detailed operational procedures, and various regulatory requirements relevant for medical device companies, Medicare, and Medicaid Providers. - Perform under pressure, including time-pressure/deadlines, quality audits and various regulatory (FDA, HIPAA, Medicare, OIG, OCI) inspections, etc. - Medical preauthorization and appeals experience and familiarity. - Experience with hearing implant front-end VOBs, authorizations, denials, and appeals. - Demonstrated professional approach to continued service improvement. - Demonstrated knowledge of coverage guidelines with major payers in assigned regions. - Ability to develop, evaluate, prioritize, and implement near-term and long-range goals and strategic initiatives. - Ability to directly interface professionally and courteously with patients, customers (clinics), and industry professionals. - High School graduate or equivalent. - Minimum 2-3 years MED-EL Insurance Support or Revenue Cycle experience preferred. - Local to Durham preferred. Open to remote candidates. Benefits - Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service. - Health Savings Account. - Short term and long-term disability paid by the company. - Company paid life insurance with an option to purchase additional coverage. - FSA Dependent Care. - Pet Insurance. - Critical Illness. - Accident Insurance. - PTO – 20 days annual that is accrued each pay period, plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays. - Employee Assistance Program. Company Description MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

Role Description Responsible for inbound sales efforts focusing primarily on consumer lending and ancillary insurance sales. Promote quality member service and AFCU as their primary financial institution with a strict adherence to established policies and procedures. Strive for maximum sales results through: - Working inbound sales calls - Building positive member relationships - Providing excellent member service - Promoting the products and services of the Credit Union Interviews, counsels, and advises members regarding loans, ancillary insurance sales, and other products and services. Responsible for: - Promoting, receiving, and originating loan applications - Communicating application details and loan decisions to members - Counseling members on relevant solutions to needs Work in a sales-focused environment encouraging members to consider loans, products, and services to improve their financial future. Qualifications - High school graduate or equivalent - General knowledge of consumer loan processes, credit data, application processes, and banking requirements - Understanding of government regulations and legal requirements involving lending and related functions - Must be fluent in Spanish and English - Minimum of 2 years related experience in a sales position, credit union, or financial institution - At least two years’ experience as a loan originator - Reviewing credit data and loan applications - Proven sales track record - Proficient in Microsoft applications, including PowerPoint, Excel, and Word - Excellent communication and public relations skills - Professional appearance, dress, and attitude - Efficiency, accuracy, and the ability to deal with people are vital to the successful execution of this position - Good organizational and problem-solving abilities - Ability to operate related computer applications, CTI phone system, smart fax, and all other applicable systems Requirements - Highly motivated and self-driven - Sales and goal oriented Benefits - $21.81 Per Hour Base + Commission - Work at Home in AZ, CA, ID, IA, NV, NH, NJ, NM, OR, TX, UT, VT, VA, & WA

• Drive meaningful growth within an existing portfolio of insurance accounts • Own, run, and grow targeted accounts focusing on modernization of mission-critical business lines • Build and maintain deep relationships with client CXOs and senior executives • Lead C-level client interactions and consulting initiatives • Drive significant financial outcomes through signings and revenue targets • Lead multi-disciplinary teams through complex consulting engagements • Shape Kyndryl's strategic initiatives aligning with the company's broader vision

• Play a key leadership role across multi-disciplinary teams • Guiding them through complex consulting engagements • Creating strategic change agendas within Kyndryl's largest accounts • Drive meaningful growth within an existing portfolio of insurance accounts • Own, run, and grow a targeted set of accounts • Support the identification, pursuit, and conversion of a pipeline of opportunities