• Ansprechpartner und Betreuung von Großkunden und Reseller im operativen Bereich • Betreuung des Anforderungsmanagements und Koordination der technischen Umsetzung und Installation unserer Stromzähler • Koordination von verschiedenen operativen Anforderungen in Absprache mit der Vertriebs-, Planungs-, Odering-, Logistikabteilung und Netzbertreiber • Identifizierung von Kundenanforderungen, Umsetzungsmöglichkeiten und Beratung der Kunden hinsichtlich unseres Produktportfolios • Projektcontrolling und Reporterstellung • Vorbereitung und Durchführung von Meetings und Telefonkonferenzen

• Drive Strategic Impact • Serve as the lead analyst on enterprise accounts utilizing analytical capabilities to translate data into action that drives measurable growth. • Drive findings that connect actionable insights to client outcomes. • Anticipate market trends and position our analytics offerings ahead of industry shifts. • Own Client Delivery and Execution • Own multi-industry client portfolios with end-to-end, high-quality analytics delivery, stakeholder alignment, and measurable outcomes. • Define and socialize analytic approaches, standards, and reusable methodologies that improve consistency and scale across client engagements. • Innovate and Evolve Our Offerings • Champion best-in-class analytics capabilities, automation, and emerging technologies to maintain a competitive edge. • Partner with Sales, Customer Success, Strategy, and Product leadership to evolve analytics offerings that drive client value and company growth. • Influence cross-functional priorities by representing the client analytics perspective in working sessions and planning forums, driving decisions through data and clear recommendations. • Inspire and Elevate the Culture • Model a culture of innovation, accountability, and continuous learning through your work, your standards, and how you collaborate.

• Support end-to-end property management operations for residential portfolios. • Manage leasing workflows including applications, approvals, renewals, move-ins, and move-outs. • Maintain accurate records, reports, and documentation within property management systems. • Respond to tenant and owner inquiries professionally and promptly. • Coordinate communication regarding leases, maintenance, billing, and property updates. • Handle maintenance requests and dispatch vendors as needed. • Follow up on work orders to ensure timely completion and resident satisfaction. • Maintain workflows and task management within AppFolio and Aptly.

• Serve as the primary technical point of contact and client liaison, owning the end‑to‑end technical partnership between DYOPATH and assigned customers. • Perform comprehensive discovery of client environments during onboarding to ensure a complete understanding of infrastructure, systems, and risks. • Develop strategic technology recommendations that advance IT maturity and support long‑term business objectives. • Provide expert guidance on technologies and managed services that help clients gain a competitive advantage. • Collaborate across DYOPATH departments to address service requests, escalations, billing concerns, and relationship matters. • Partner closely with Account Management and Solution Engineering to scope opportunities and participate in technical discovery and planning calls. • Manage service levels through ongoing collaboration, feedback, and identification of training or improvement opportunities. • Conduct regular risk assessments, helping clients identify, prioritize, and mitigate technology risks. • Own and manage escalations and quality incidents, including root cause analysis and corrective action planning. • Act as the key technical contact during major incident and problem management events. • Ensure DYOPATH delivers agreed‑upon value, metrics, and outcomes—and that customer perception aligns with performance data. • Resolve complaints proactively and track all processes related to client satisfaction and expectations. • Maintain a structured cadence of onsite visits, remote check‑ins, and internal alignment meetings with DYOPATH stakeholders.