• Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program. • Manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract. • Engage with the client in a strategic capacity to ensure that the program follows our recommended best practices. • Proactively monitor the health of the technical program to identify and help mitigate problems. • Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client. • Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. • Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects.

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs • Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction • Tracking and coordinating technology deployments with our customers and partners on a global scale • Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions • Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

Role Description As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement. Responsibilities - Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value. - Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices. - Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance. - Proactively identify risks, gaps, and opportunities for improvement across customer environments. - Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams. - Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery. - Support escalations and complex technical scenarios in partnership with Support and R&D teams. - Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives. - Travel up to 30% to support on-site engagements, workshops, and strategic meetings. Qualifications - 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles. - Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial. - Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles. - Experience with Operational Technology (OT) environments and industrial networks – a strong advantage. - Solid understanding of cybersecurity principles and secure network architecture. - CCNA certification – required. - CCNP certification – a strong plus. - Full professional proficiency in English (written and spoken) – required. - Additional languages such as Spanish, French, or Italian – a plus. - Strong communication and presentation skills with the ability to engage both technical and executive stakeholders. - Customer-centric mindset with the ability to build trusted, long-term partnerships. - Willingness to travel up to 30%. Company Description Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. • Review impact of new features and fixes and assess those against customers organizational needs • Assist in configuring Varicent specific solutions based on customer requirements as requested • Generate and communicate monthly performance and support metric reports • Analyze usage data and metrics to identify remedial actions required • Help implement remedial actions for proactive maintenance • Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process • Take initiative in identifying growth opportunities • Collaborate with our team to achieve sustainable project and product growth • Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning • Work with internal stakeholders to review change management process and propose future state where possible