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Platform Science

Making it easy for enterprise trucking fleets to develop, deploy, and manage mobile devices and applications.

Technical Success Architect

ArchitectArchitectFull TimeRemoteMid LevelTeam 201-500Since 2015H1B SponsorCompany SiteLinkedIn

Location

Alabama + 27 moreAll locations: Alabama | Arizona | California | Colorado | Florida | Idaho | Illinois | Kentucky | Nevada | New Hampshire | New York | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | South Carolina | Tennessee | Texas | Utah | Virginia | Washington | Wisconsin

Posted

17 days ago

Salary

$85K - $117.8K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Technical Success Architect

Platform Science

• Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM • Communicating with customers via inbound/outbound calls, emails, casework, and chats • Ensure individual and team SLA’s/KPI’s are maintained and on track • Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences • Collaborate with senior team members and internal teams to ensure team visibility to ongoing issues • Prioritize inbound cases and requests based on severity and customer impact • Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities • Collaborate on documentation creation needed for internal cross functional teams

Job Requirements

  • Bachelor’s Degree or equivalent experience in a technology related field
  • 2+ years of experience working in software and hardware troubleshooting or development capacity
  • Demonstrated success with root cause analysis
  • Excellent communication skills via phone, verbal, and written
  • Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5)
  • Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude
  • Travel less than 10 percent of the time
  • Participation in on-call rotation

Benefits

  • For more information please see the Benefits Highlights brochure for regular, full-time employees.

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