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Senior Coordinator
Location
United States + 1 moreAll locations: United States | Canada
Posted
26 days ago
Salary
$49.8K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Coordinator
Capital One
Role Description This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers. It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: - Demonstrate the ability and willingness to learn - Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change - Demonstrate a strong customer focus that is rooted in empathy - Communicate effectively with peers, management and customers, using appropriate methods of communication for role - Exercise good judgment and independent decision-making skills - Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs - Demonstrate exceptional listening, questioning, call control and de-escalation techniques - Be proactive, have effective time management and organizational skills - Display dependability with a solid attendance record Qualifications - High School Diploma, GED, or equivalent certification - At least 3 years of Customer Service or Call Center experience - At least 1 year of experience using Google Suite or Microsoft office Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Benefits - Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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