Motorola Solutions logo
Motorola Solutions

Since 1928, Motorola Solutions has been a pioneer in the communications industry. From its first car radio in 1930 to its most current mobile device, Motorola S

AI Application Specialist

Location

Texas

Posted

26 days ago

Salary

$85K - $95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

AI Application Specialist

Motorola Solutions

• Own the agent build for new customer deployments for Non-Emergency Call Agent offerings. • Take an agency's policies, SOPs, and call patterns and turn them into the behavior of an AI agent. • Lead agent build end to end for assigned customer deployments • Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations • Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration • Iterate prompts and agent logic against UAT feedback and live-call learnings • Partner with the Project Manager on weekly customer check-ins. • Run QA on agent behavior post-go-live • Contribute to and improve Hyper's standard SOP library across deployments • Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs

Job Requirements

  • 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar
  • Legal authorization to work in the U.S. indefinitely is required.
  • Must be able to obtain background clearance as required by government customer.
  • Demonstrated fluency with LLMs and prompt engineering.
  • Strong written communication.
  • Comfort working in ambiguity and iterating fast against real customer feedback
  • Experience facilitating technical workshops or discovery sessions with non-technical stakeholders
  • Public safety, 911, or contact center background preferred
  • Telephony, SIP, or CCaaS fluency preferred
  • Experience with agentic AI systems beyond conversational chatbots preferred
  • Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

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