• Responsible for the timely enrollment of the patient into the Patient Support Program. • Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required. • Reviews the patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. • Provides therapy guidelines/education on the program to manage patient and physician expectations. • Collects information and conducts patient financial assessment eligibility based on program guidelines. • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. • Reports Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs. • Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported within twenty-four hours of receipt, and any other KPIs established as the Program level. • Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. • Fosters and promotes a spirit of teamwork while working with internal patient support teams. • Acts a liaison and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to the quality of services, training, and other areas of importance. • Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. • Additional duties as requested by the Manager.

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. Requirements - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Ideally with experience supporting or managing more than one property. - Highly organized, detailed-oriented, analytical, and capable of managing a large portfolio of 50+ hotels and owners simultaneously. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - This is a 100% remote position that requires availability to travel. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through the myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Role Description Navaide is seeking an experienced SAP Team Lead with Kanban delivery experience to provide technical leadership and workstream coordination on a Department of Defense contract. The candidate will lead a cross-functional team of SAP analysts and developers, manage work intake and flow using Kanban principles, and serve as the primary technical point of contact for assigned workstream activities. - Provide day-to-day technical leadership and direction to a cross-functional team of SAP consultants and analysts - Manage work intake, prioritization, and flow using Kanban boards and visual management tools such as JIRA or Azure DevOps - Serve as the primary technical point of contact for assigned workstream, interfacing with Deloitte program leadership and government stakeholders - Conduct regular team stand-ups, workstream status reviews, and retrospectives - Review and approve technical work products including functional specifications, test cases, and configuration documentation - Identify and escalate risks, issues, and dependencies affecting workstream delivery - Support resource planning, onboarding of new team members, and knowledge transfer activities Qualifications - Minimum 10 years of SAP functional or technical experience with at least 3 years in a team lead or senior delivery role - Demonstrated experience managing work using Kanban or similar lean and Agile frameworks - Strong interpersonal and communication skills with the ability to lead teams and engage senior stakeholders - Broad SAP module knowledge across functional or technical domains - Eligibility for and willingness to obtain security clearance Requirements - Navy ERP or DoD ERP team lead experience - Experience leading mixed functional and technical teams on large-scale ERP programs - SAFe or Kanban certification - S/4HANA program delivery experience Certifications - Kanban Management Professional (KMP) or SAFe certification preferred - PMP a plus Education - Bachelor's degree in Information Technology, Business, or related field Benefits - Competitive compensation: $110,000 – $160,000 / year (commensurate with experience) - Comprehensive benefits, including medical, dental, and vision coverage - Flexible time off - Professional development opportunities - Company perks such as flex spending, wellness initiatives, etc. - 401(K) matching

• Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform • Streamline delivery processes to make them repeatable, efficient, and client-friendly • Be focused on measuring and demonstrating the impact of Isla’s platform on healthcare services • Understand client needs and guide them through implementation, helping them get the most value from the platform • Act as the main point of contact for clients, resolving issues and supporting ongoing adoption • Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform • Provide input on company strategy and help steer key decisions from a delivery perspective • Build and expand your professional network within the NHS and healthcare sector • Run product demos and map out next steps with prospects