Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the RoleWe are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals. You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies. Responsibilities - Lead New Hire Onboarding (Manila, Philippines ): - Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires - Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific - Maintain and continuously iterate onboarding documentation, checklists, and training resources - Design onboarding certification processes and track ramp milestones to measure readiness and success - Ongoing Enablement facilitation designed: - Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes - Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices - Create feedback loops and reporting mechanisms to ensure program effectiveness - Build Scalable Programs: - Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks - Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale - Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals - Measure and Iterate: - Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) - Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes - Champion a culture of learning and continuous improvement within the support organization Qualifications - 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs - SaaS industry experience required - Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists - Strategic thinker with a track record of building programs that are data-informed and results-oriented - Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards) - Excellent cross-functional collaboration and stakeholder management skills - Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!

• Through exceptional customer service and regular outreach to our customer base, drives, growth of contract sales and service jobs for new and existing customers. • Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points. • Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions. • Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics. • Partner with associates to collaborate internally to deliver exceptional service to our customers. • Sourcing of Incidental Service requirements • Assist Sourcing Team in times of high volume

• Take full ownership of the regional account portfolio, ensuring retention, account health, and execution of a consultative plan. • Develop and execute customized success plans for each account. • Act in a consultative manner to identify growth opportunities. • Lead expansion strategies (upsell and cross-sell). • Analyze customers' critical performance metrics. • Ensure a consistent on-site and consultative presence with clients in Rio de Janeiro.

Role Description Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities - Work in a dynamic, collaborative environment, closely with customers and coworkers. - Able to self-manage and work independently in a fast-paced, constantly changing environment. - Able to multitask across multiple systems and applications. - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education. - Troubleshoot the customer’s technical issues by using guided workflows. - Regular, consistent, and punctual attendance. - Present the Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call. - Assist customers with scheduling an onsite Technician visit if required. - Strong emphasis on providing excellent customer interactions and experiences. - WFH position must have a private work area that is quiet and free of distractions. - Passion for customer service and ownership of the customer experience. - Being fluid with changes and receptive to feedback towards ongoing performance improvements. Qualifications - High school diploma or equivalent. - Troubleshooting skills. - Strong organizational skills. - Excellent communication skills (both verbal and written). - Reliable and dependable. - Ability to empathize and connect with the customer. - Ability to multitask with ease, effectively prioritize tasks, and be a self-starter. - Demonstrated proficient problem solving & customer de-escalation skills. Requirements - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required. Benefits - Starting hourly rate of $17.00, reaching $20.00 after 180 days of employment. - Incremental increases of $0.50 every 30 days until the rate of $20.00 is reached. - Access to healthcare benefits, a 401(k) plan and company match. - Short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. - Accrual of up to 120 hours in the first year, with an increased accrual rate after the first year. - 6 paid holidays. - Shift-differential policy providing supplemental pay during higher-than-average customer call volume. - Pathway to promotion with opportunities to learn and train. Company Description ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.