• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations. • Assign, prioritize, and monitor work to meet schedule commitments and service expectations. • Review technical deliverables for correctness, completeness, and adherence to user and design standards. • Provide technical mentorship, performance oversight, and escalation support for network operations staff. • Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks. • Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment. • Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts. • Coordinate with internal stakeholders and service providers to resolve telecom and network service issues. • Provide technical leadership for integration and testing of complex, large-scale network solutions. • Validate readiness of network changes, upgrades, and implementations before production deployment. • Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines. • Support controlled change execution with minimal operational disruption and strong technical governance. • Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events. • Support high-priority incident communications and cross-team technical bridge coordination. • Analyze recurring operational issues and drive corrective actions to improve service quality and stability. • Track operational outcomes and align team performance with contract reporting and service-level objectives.

• Act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics • Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools • Analyze logs, metrics, and traces to determine incident scope and impact • Manage the incident lifecycle, including triage, prioritization, and escalation coordination • Document and track incidents in ServiceNow and Jira Service Management • Coordinate with application and development teams, providing initial technical analysis to support faster resolution • Communicate clear, concise incident updates, translating technical status into actionable information • Maintain accurate incident records and provide structured shift handovers to incoming analysts

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs • Proposing corrective actions for recurring issues • Management of the NOC team and ability to analyse quality • Tools Systems for receiving activity and tasks, incident management and BTPs: iGRI Network Element Management Systems: those specific to the relevant RAN manufacturers • Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA

Role Description We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics. Qualifications - 2+ years of IT support and incident management experience, including triage, prioritization, and escalation - Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) - Ability to navigate dashboards and perform log correlation - Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols - Advanced English communication skills (written and verbal) - Clear communication with technical teams and stakeholders during incident response - Ability to manage multiple priorities in fast-paced environments - Strong analytical and problem-solving skills with a methodical approach to troubleshooting - Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents - Disciplined approach to following operational processes and maintaining 24/7 shift coverage - Self-motivation with the ability to adapt and learn quickly - Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance) Requirements - Experience with ServiceNow and/or Jira Service Management - Experience using Slack or Microsoft Teams in a support environment - Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles - Familiarity with AWS and Azure - Familiarity with Kubernetes and Docker - Exposure to PostgreSQL, MySQL, and Amazon RDS - Familiarity with GitHub Actions, Bitbucket, and Amazon SQS Benefits - Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments - Benefit from regular security awareness training to strengthen your security practices - Execute complex operational tasks, from failover procedures to strategic maintenance Key Responsibilities - Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution - Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools - Analyze logs, metrics, and traces to determine incident scope and impact - Manage the incident lifecycle, including triage, prioritization, and escalation coordination - Document and track incidents in ServiceNow and Jira Service Management - Coordinate with application and development teams, providing initial technical analysis to support faster resolution - Communicate clear, concise incident updates, translating technical status into actionable information - Maintain accurate incident records and provide structured shift handovers to incoming analysts Our Next Steps - Submit a CV in English - Intro call with a Recruiter - Interview - Offer