Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (750,00€ - 850,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen

Role Description En Fox Ordering buscamos personas dinámicas, orientadas a resultados y apasionadas por las ventas para unirse a nuestro equipo comercial. Este rol se enfoca en conectar con dueños de restaurantes en Estados Unidos, identificar sus necesidades y ofrecer soluciones tecnológicas que ayuden a mejorar su operación y experiencia al cliente. - Realizar llamadas en frío y prospección outbound para generar nuevas oportunidades de negocio. - Identificar necesidades del cliente y ofrecer soluciones adecuadas. - Construir relaciones de confianza y cerrar ventas efectivas. - Coordinar procesos de onboarding, documentación e instalación. - Mantener actualizada la información en CRM y Excel. - Cumplir y superar metas comerciales de manera constante. Qualifications - Mínimo 2 años de experiencia en ventas, telemercadeo, call center o áreas relacionadas. - Habilidades sólidas de comunicación y negociación. - Capacidad para trabajar bajo presión y orientado a metas. - Manejo intermedio de Excel y herramientas tecnológicas. - Perfil proactivo, organizado y orientado a resultados. - Computadora propia e internet estable. - Disponibilidad inmediata preferida. Benefits - Salario base: $1,000 USD - Oportunidades de crecimiento profesional - Capacitación continua - Ambiente dinámico y colaborativo *Al postularte a esta posición, crearemos tu Simera Professional Key (SPK) — una clave única que te ayuda a conectarte con empleadores, destacar y asegurar la oportunidad adecuada. ✨

Role Description We're looking for a Lifecycle & CRM Growth Manager to own two strategic directions that directly impact revenue and business growth. You won't just send emails — you'll build systems that retain students, reignite motivation, and turn happy graduates into our best acquisition channel. What you will do - Retention & Student Lifecycle - Design and launch onboarding communication flows that reduce early churn and build a learning habit from day one. - Build intelligent trigger-based sequences to support student motivation: reactivation campaigns, early warning interventions, and critical-moment nudges throughout the course. - Reduce refund rates through timely, relevant communication — reaching students before they've made the decision to leave. - Segment the database by behavior and lifecycle status to deliver the right message at the right moment through the right channel. - Drive student engagement and activity through CRM: email, WhatsApp, and SMS. - Referral Growth - Build the referral channel as a system — not one-off campaigns, but a scalable mechanism for acquiring new students through existing ones. - Design end-to-end referral flows: from trigger moment to referred student conversion. - Test mechanics, offers, and timing; turn data into repeatable, scalable solutions. Qualifications - Fluent level of English. Knowing Spanish is a strong plus. - Proven experience in CRM / lifecycle / email marketing. - Ability to think strategically, not just follow briefs. - High attention to detail and operational discipline. - Strong writing skills with the ability to adapt tone across segments and funnels. - Experience with Customer.io is a strong plus. Requirements - Fluent level of English. Knowing Spanish is a strong plus. - Proven experience in CRM / lifecycle / email marketing. - Ability to think strategically, not just follow briefs. - High attention to detail and operational discipline. - Strong writing skills with the ability to adapt tone across segments and funnels. - Experience with Customer.io is a strong plus. Benefits - Direct impact on revenue and core business metrics. - High autonomy to explore, test, and improve processes. - Competitive compensation. - Fully remote collaboration. - Work alongside an experienced, global professional team.

Role Description The Partnerships team is focused on winning new business so that more nonprofits have access to the tools, skills, and staffing they need to sustain their missions. Our Partnerships team is a key revenue driver that communicates the value of Catchafire and drives partnerships with grantmaking foundations, corporate philanthropy, and private family foundations. As an Outreach Specialist - Social Impact Contractor, you’ll be an external-facing relationship builder responsible for creating authentic initial conversations with prospective partners. This is an individual contributor role reporting to the Head of Marketing and Communications. You’ll own top-of-funnel prospecting, introduce Catchafire’s value to new audiences, and help drive our growth. - Own top-of-funnel outreach end-to-end. - Proactively identify and engage high-potential accounts through personalized email sequences and targeted LinkedIn outreach. - Leverage ecosystem relationships, partner referrals, and development opportunities to supplement outbound prospecting and surface warm introduction opportunities. - Build a balanced, qualified pipeline of target prospects, foundations, corporate philanthropy programs, and family foundations, using a consultative, value-driven outreach approach that positions Catchafire as a trusted partner. - Use modern sales and data tooling (e.g., Hubspot, CauseIQ, AI workflows) to creatively source, research, and build an outbound pipeline in a high ownership environment, where your outreach directly shapes our revenue. - Maintain meticulous records of all outbound activities, prospect interactions, and pipeline status in HubSpot. Your data discipline gives the team visibility into what is working and where to invest. - Consistently hit and surpass daily, weekly, and monthly lead generation targets, driving the overall success of our sales team. Qualifications - 5 years of Sales, Business Development, or fundraising experience, ideally in B2B enterprise SaaS. Prior SDR, BDR, or development associate experience strongly preferred. - Proven ability to generate a pipeline through outbound, not just responding to inbound interest. - Comfortable selling a strategic platform, not a single feature tool. - Familiarity in the philanthropic sector, nonprofit ecosystem, or foundation grantmaking. Your understanding of how foundations make decisions can speak credibility to a program officer or philanthropy director. - Proficiency with HubSpot or a comparable CRM system. You log activity consistently, maintain clean records, and use data to manage your own performance. - Excellent written and verbal communication skills. - Experience at a startup or scale-up where the playbook was still being written. You have sold something new to someone skeptical and won. - A collaborative spirit with an interest in a team-based selling environment. Requirements - Compensation: $45/hour - Estimated 15 hours per week - Contract term: 1099 Independent Contractor - Initial 6-month engagement. Renewal is contingent on performance and mutual agreement at the 6-month review. - Catchafire is a remote-first workplace. All roles are remote full-time (unless stated in the job description), with the expectation that the employee is willing and able to travel periodically as deemed necessary and beneficial. Benefits - Catchafire is committed to creating a diverse environment and is proud to be an equal-opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.