Role Description We're looking for a Lifecycle & CRM Growth Manager to own two strategic directions that directly impact revenue and business growth. You won't just send emails — you'll build systems that retain students, reignite motivation, and turn happy graduates into our best acquisition channel. What you will do - Retention & Student Lifecycle - Design and launch onboarding communication flows that reduce early churn and build a learning habit from day one. - Build intelligent trigger-based sequences to support student motivation: reactivation campaigns, early warning interventions, and critical-moment nudges throughout the course. - Reduce refund rates through timely, relevant communication — reaching students before they've made the decision to leave. - Segment the database by behavior and lifecycle status to deliver the right message at the right moment through the right channel. - Drive student engagement and activity through CRM: email, WhatsApp, and SMS. - Referral Growth - Build the referral channel as a system — not one-off campaigns, but a scalable mechanism for acquiring new students through existing ones. - Design end-to-end referral flows: from trigger moment to referred student conversion. - Test mechanics, offers, and timing; turn data into repeatable, scalable solutions. Qualifications - Fluent level of English. Knowing Spanish is a strong plus. - Proven experience in CRM / lifecycle / email marketing. - Ability to think strategically, not just follow briefs. - High attention to detail and operational discipline. - Strong writing skills with the ability to adapt tone across segments and funnels. - Experience with Customer.io is a strong plus. Requirements - Fluent level of English. Knowing Spanish is a strong plus. - Proven experience in CRM / lifecycle / email marketing. - Ability to think strategically, not just follow briefs. - High attention to detail and operational discipline. - Strong writing skills with the ability to adapt tone across segments and funnels. - Experience with Customer.io is a strong plus. Benefits - Direct impact on revenue and core business metrics. - High autonomy to explore, test, and improve processes. - Competitive compensation. - Fully remote collaboration. - Work alongside an experienced, global professional team.

Role Description The Partnerships team is focused on winning new business so that more nonprofits have access to the tools, skills, and staffing they need to sustain their missions. Our Partnerships team is a key revenue driver that communicates the value of Catchafire and drives partnerships with grantmaking foundations, corporate philanthropy, and private family foundations. As an Outreach Specialist - Social Impact Contractor, you’ll be an external-facing relationship builder responsible for creating authentic initial conversations with prospective partners. This is an individual contributor role reporting to the Head of Marketing and Communications. You’ll own top-of-funnel prospecting, introduce Catchafire’s value to new audiences, and help drive our growth. - Own top-of-funnel outreach end-to-end. - Proactively identify and engage high-potential accounts through personalized email sequences and targeted LinkedIn outreach. - Leverage ecosystem relationships, partner referrals, and development opportunities to supplement outbound prospecting and surface warm introduction opportunities. - Build a balanced, qualified pipeline of target prospects, foundations, corporate philanthropy programs, and family foundations, using a consultative, value-driven outreach approach that positions Catchafire as a trusted partner. - Use modern sales and data tooling (e.g., Hubspot, CauseIQ, AI workflows) to creatively source, research, and build an outbound pipeline in a high ownership environment, where your outreach directly shapes our revenue. - Maintain meticulous records of all outbound activities, prospect interactions, and pipeline status in HubSpot. Your data discipline gives the team visibility into what is working and where to invest. - Consistently hit and surpass daily, weekly, and monthly lead generation targets, driving the overall success of our sales team. Qualifications - 5 years of Sales, Business Development, or fundraising experience, ideally in B2B enterprise SaaS. Prior SDR, BDR, or development associate experience strongly preferred. - Proven ability to generate a pipeline through outbound, not just responding to inbound interest. - Comfortable selling a strategic platform, not a single feature tool. - Familiarity in the philanthropic sector, nonprofit ecosystem, or foundation grantmaking. Your understanding of how foundations make decisions can speak credibility to a program officer or philanthropy director. - Proficiency with HubSpot or a comparable CRM system. You log activity consistently, maintain clean records, and use data to manage your own performance. - Excellent written and verbal communication skills. - Experience at a startup or scale-up where the playbook was still being written. You have sold something new to someone skeptical and won. - A collaborative spirit with an interest in a team-based selling environment. Requirements - Compensation: $45/hour - Estimated 15 hours per week - Contract term: 1099 Independent Contractor - Initial 6-month engagement. Renewal is contingent on performance and mutual agreement at the 6-month review. - Catchafire is a remote-first workplace. All roles are remote full-time (unless stated in the job description), with the expectation that the employee is willing and able to travel periodically as deemed necessary and beneficial. Benefits - Catchafire is committed to creating a diverse environment and is proud to be an equal-opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.

• Data entry work and indexing using a computer and appropriate software. • Enter, update, research, verify and/or retrieve data within various systems. • Operate postage, FedEx and UPS machines. • Sort 1st class and presort mail and apply proper postage. • Fill and put away department orders. • Order labels for mailboxes and make necessary address changes. • Pick up and drop off daily mail from Post Office and AIMS. • Deliver bank deposits as necessary. • Make regular, scheduled inter-office mail pickups/deliveries and distribute mail accordingly. • Other miscellaneous duties as assigned.

Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position with a work schedule of 1 - 10 PM British time. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Responsibilities - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Requirements - Payment Recovery (Billing) - Chargeback Management - Work with escalations Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.