• Main point of contact after project completion • Handling customer concerns and inquiries • Identifying the right team members for complex issues • Creating a positive communication atmosphere • Participating in the implementation of a professional aftersales process

Role Description Jersey Watch is looking for an experienced sales professional who is ready for their next opportunity. As our Customer Growth Lead, you'll be the human behind our self-serve product. You'll work the top, middle, and bottom of the funnel to help ICP prospects understand how Jersey Watch fits their organization, get them to the "aha" moment quickly, and convert them into long-term paying customers. - Own inbound sales: Work trial signups, demo requests, and email inquiries. - Run discovery calls and product walkthroughs with league administrators, coaches, and club directors. - Develop relationships with a wide variety of volunteer sports administrators in the US & Canada. - Source, create, and close new customers through outbound campaigns. - Convert self-serve users: Proactively reach out to active trial accounts, identify organizations most likely to convert, and guide them through registration setup, payment configuration, and go-live. - Sell consultatively: Understand each organization's structure and map Jersey Watch's capabilities to their season timeline and pain points. - Partner with Customer Care: Collaborate daily with our Customer Care team on handoffs, escalations, and shared accounts. - Feed the product loop: Surface recurring objections, feature gaps, and friction points to our product and marketing teams. - Keep your house in order: Maintain clean pipeline hygiene in our CRM, track activity, and hit weekly and monthly activity and customer targets. - Help shape the playbook: Influence our scripts, sequences, pricing conversations, and Sales-to-Customer Care handoff process. Qualifications - Naturally curious and a strong listener. - Comfortable on the phone, on Google Meet, and over email. - Organized and self-directed. - Empathetic and patient. - Coachable. - Strong fit with our company values. - 2+ years working in sales. - US Based. Requirements - Experience in youth sports as a player, coach, referee, board member, or parent volunteer. - Previous internship or role in sales, customer success, SDR/BDR, retail, or hospitality. - Familiarity with product-led growth and self-serve SaaS products. Benefits - Competitive base + commission. - Health coverage. - Paid time off. - Coworking stipend. - Medical / Dental / Vision Insurance. - Retirement benefits (100% match up to 3%). - Equipment (Macbook Air and accessories). - Twice annual team trips for team building, fun, and goal setting. - Monthly coworking stipend.

• Respond to customer inquiries through written and verbal communication • Work closely with internal teams’ questions and support in troubleshooting in client • Record client payments within all reporting systems • Resolve client account discrepancies between systems • Maintain non-pay processes to collect payment from our non-pay customers • Invoice and charge clients when appropriate to ensure timely payment • Generate customer invoices and manage necessary account adjustments • Other duties as assigned

• Serve as the primary technical resource for enterprise customers. • Help administrators navigate our SaaS platform, diagnosing technical issues. • Act as a critical feedback loop between customers and our product and engineering teams. • Own technical resolution across support channels (email, phone, and chat). • Maintain high CSAT scores and contribute to the continuous improvement of our support systems and documentation. • Diagnose and resolve platform issues -- triaging configuration errors, integration failures, data discrepancies, and bugs. • Guide members and admins through platform features, configurations, and workflows. • Own escalated cases for enterprise and strategic accounts with urgency. • Maintain deep knowledge of the Espresa platform and contribute to internal documentation.