• Serve as the primary technical resource for enterprise customers. • Help administrators navigate our SaaS platform, diagnosing technical issues. • Act as a critical feedback loop between customers and our product and engineering teams. • Own technical resolution across support channels (email, phone, and chat). • Maintain high CSAT scores and contribute to the continuous improvement of our support systems and documentation. • Diagnose and resolve platform issues -- triaging configuration errors, integration failures, data discrepancies, and bugs. • Guide members and admins through platform features, configurations, and workflows. • Own escalated cases for enterprise and strategic accounts with urgency. • Maintain deep knowledge of the Espresa platform and contribute to internal documentation.

Role Description We are seeking a motivated Technical Support and Services Intern to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. - Work closely with mentors while contributing to real-world projects. - Gain hands-on experience in cloud-based systems and modern Support and Services. - Enjoy customer interactions, logical troubleshooting, and a solution-centric approach. - Detail-oriented and eager to explore new technologies. - Thrive in a collaborative, fast-paced environment. - Strengthen problem-solving and customer-facing skills while contributing to projects that power scalable, reliable, and secure cloud-based applications in enterprise cybersecurity and automation. This in-person internship will be based at our Pune office from June 01, 2026, to Nov 30, 2026 , with an expected commitment of 25–30 hours per week at a max stipend of ₹30,000/month , depending on skills and experience. Please note that expense reimbursements are not provided for this position. Qualifications - Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity, Electronics, or a related field, in the final year of study. - Strong interest in customer support, technical support, or cybersecurity. - Basic understanding of how customer support/services functions. - Strong written and verbal communication skills. - A collaborative mindset and eagerness to work with team members across functions. - Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus. - Self-motivated, detail-oriented, and able to manage time effectively. Requirements - Exposure to cybersecurity concepts through coursework, certifications (e.g., CompTIA Security+, Google Cybersecurity Certificate, Microsoft SC-900), online courses, or personal projects. - Awareness of SIEM platforms such as Splunk, Microsoft Sentinel, SumoLogic, or Devo. - Basic familiarity with log management concepts and data forwarding. - Introductory knowledge of query languages such as SPL, KQL, or SQL. - Working knowledge of the Linux command line. - Foundational understanding of AI, ML, and GenAI concepts. - Awareness of data privacy principles and responsible use of AI tools. - Participation in hackathons, cybersecurity CTFs, internships, capstone projects, or open-source contributions is a plus. Benefits - Competitive salary. - Statutory PTO (Paid Time Off) policy. - Flexible work options: in-office, remote, or hybrid work model. How to Apply Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

Role Description The Customer Service Specialist II works under general supervision and follows company and department policies and procedures to independently manage buyer messages, product reviews, negative feedback remediation, and return and refund coordination across an assigned book of client accounts, ensuring a positive and compliant buyer experience on the Amazon platform. Acts as subject matter expert (SME) or Trainual content owner for one specialized Customer Service function, providing guidance to peers. - Independently manages buyer-seller messaging across an assigned book of client accounts. - Owns end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon when required. - Coordinates return and refund decisions directly with brand management. - Synthesizes trends (defect patterns, listing accuracy gaps, image/copy mismatches) and hands them off on a regular cadence to the Listing and Case Specialist teams. - Identifies buyer complaints rooted in FBA issues (damaged inventory, wrong item shipped) and routes them to the FBA Resolution team with proper documentation. - Utilizes structured escalation paths with Amazon for complex buyer-seller disputes. - Acts as an SME or Trainual content owner for at least one Customer Service function (e.g., feedback removal, A-to-z claim prevention, returns). - Provides guidance to Customer Service Specialist I peers on day-to-day casework. - Leverages external resources such as blogs, LinkedIn, and seller forums to stay current on Amazon buyer-side policy changes. - Maintains or exceeds department-established performance standards. - Other duties as assigned. Qualifications - Two to three (2-3) years of customer support or customer resolution experience, preferably within an eCommerce setting. - Demonstrates a strong understanding of business, procedures, and specialized functions. - Strong written and verbal communication skills with the ability to de-escalate buyer situations. - Detail-oriented with a proactive approach to resolving buyer concerns. - Strong ability to analyze data related to buyer complaints and review trends. Requirements - Hands-on experience with Amazon Seller Central buyer-seller messaging, Feedback Manager, and Voice of the Customer dashboards. - Experience with A-to-z claim responses and chargeback documentation. - Prior experience owning a Customer Service book of work in an agency or multi-brand environment. Key Competencies (Rubric-Aligned) - Execution & Accuracy: Independently delivers high-quality work across a full book of business. - Communication: Strong buyer-facing and cross-team communication; clear escalation write-ups. - Judgment: Applies good judgment to non-standard cases; chooses correct escalation path. - SME Depth: Owns one Customer Service function end-to-end; keeps Trainual current. - Collaboration: Provides peer guidance; contributes meaningfully to cross-functional goals. Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

Title: Fixed-Term Coordinating Center Associate Location: United States, Remote Job Description: Coordinating Center Associate - Customer Service Support As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Please, note that this opportunity will be fixed-term for roughly 60 days with potential of transitioning to a regular/permanent opportunity. Location: Remote, US Start Date: 05/18/2026 Training: 8:00 AM-4:30 PM EST (3 to 6 weeks long) Primary shifts: 8:00 AM-4:30 PM EST or 9:00 AM-5:30 PM EST (rotating) Evening shifts: 10:00 AM-7:00 PM EST or 11:00 AM-8:00 PM EST, scheduled 1-5 times per month. Schedule is provided a month in advance. Brief Description: Provide consistent customer service support to all stakeholders for the assigned program(s) Specific Job Duties: - Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. - Provide consistent customer service support to all stakeholders for the assigned program(s). - Working knowledge of program guidelines, medication, or disease being referenced in call scripts. - Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received. - Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines. - Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls. - Escalate potential problems or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor. - Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures. - When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities. - Ensure all assigned project tasks are completed. - Provide new and/or updated training materials as needed. - Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed. - When applicable, may be responsible for preparation of program compliance materials for client meetings. - When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s. - When applicable, may be responsible for processing honorarium. - Review documents for program standards and take appropriate action. - Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable. - Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs. Required Skills and Qualifications: - High School Graduate; some college preferred - 3+ years of relevant experience - Customer service experience preferred - Proficient in multitasking and ability to prioritize tasks - Proficiency with personal computers including Microsoft Office - Excellent written and verbal communication skills - Ability to work on complex programs or multiple programs at the same time requiring critical thought processing - Ability to adapt in a dynamic work environment - Ability to maintain accurate information and make decisions with minimal supervision - Ability to work a flexible schedule that could include 24/7 on call coverage shifts Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - 20 days PTO, accrued - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine(Virtual doctor appointments) - Wellness program - Adoption assistance - Short-term disability - Long-term disability - Life insurance - Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-Remote