Role Description The Infusion Scheduler is responsible for coordinating and scheduling initial infusion appointments, follow-up infusion visits, and maintaining efficient daily infusion schedules within a fast-paced rheumatology practice. This role plays a critical part in optimizing infusion chair utilization, supporting patient access to care, and ensuring efficient infusion suite operations. The ideal candidate is highly organized, proactive, detail oriented, and able to manage scheduling workflows while providing exceptional customer service to patients and clinical staff. This is a fully remote position; however, employees must reside within the state of Florida. Key Responsibilities - Infusion Scheduling & Coordination - Schedule initial infusion appointments and recurring follow-up infusion visits. - Coordinate infusion schedules based on medication protocols, infusion duration, provider orders, and chair availability. - Maintain accurate infusion schedules for all applicable suite locations. - Work with infusion nurses, infusion/biologic coordinators, providers, and office staff regarding scheduling needs and patient flow. - Work closely with providers, medical assistants, and onsite managers regarding scheduling needs and patient flow. - Maintain scheduling accuracy and ensure appropriate appointment durations are utilized. - Schedule Optimization - Monitor infusion schedules throughout the day and proactively address scheduling gaps, cancellations, and changes. - Contact patients regarding earlier appointment availability or schedule openings. - Assist in optimizing infusion chair utilization and maintaining efficient patient flow. - Maintain waitlists and assist with rescheduling appointments as needed. - Communicate schedule updates and changes promptly to patients and staff. - Patient Service - Provide exceptional customer service to patients, providers, and staff. - Answer incoming scheduling calls professionally and efficiently. - Accurately document scheduling communications and appointment notes within the electronic medical record (EMR) system. - Educate patients regarding infusion appointment scheduling, arrival times, and general appointment instructions. - Maintain strict patient confidentiality and professionalism. - Administrative - Verify patient demographics and insurance information during scheduling. - Maintain accurate provider calendars and scheduling templates. - Follow organizational scheduling workflows, policies, and productivity expectations. - Assist with additional administrative and operational duties as assigned. - Follow all OSHA, HIPAA, and SAC privacy and safety standards. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - Minimum of 2 years of medical scheduling or healthcare administrative experience preferred. - Strong communication and customer service skills. - Ability to multitask in a fast-paced environment. - 1+ year experience in rheumatology, internal medicine, or other specialty practice, preferred. - Experience with EMR systems; familiarity with NextGen is a plus. - Strong organizational skills. - Strong attention to detail and problem-solving abilities. - Ability to prioritize tasks and adapt to changing schedules. Equal Employment Opportunity Sarasota Arthritis Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Manage a large volume of incoming calls and email communication • Respond to customer queries accurately and in a timely manner through email or phone • Answer calls from referral sources in a timely and professional manner, and answer questions regarding the referral process to satisfy our customers • Facilitate with Follow-Up communication for Spanish-speaking patients by contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered • Communicate with supervisor, peers, and external parties to keep them informed of updates regarding patients or payers, including outlying situations that could affect the referral • Collect and enter accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in coordinating services or billing • Work with patients/clients/beneficiaries’ insurance companies to assist in resolving issues or concerns • Answer questions from patients, staff, insurance companies, providers, and payer sources • Ensure patients receive a high standard of service delivery and care through a series of quality questions to ensure Company quality standards are being met • Being on the phone is a required and essential function of the job • Identify and resolves service issues and complaints • Intake new orders as needed • Maintain knowledge of company policies and procedures and regulatory, contractual, and accreditation requirements • Remain available for after hours on-call coverage • Follow strict confidentiality and HIPAA privacy and security guidelines • Perform other duties as assigned

Role Description Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: - Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. - Please do not send us official copies, unless specifically asked. Responsibilities: - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. Requirements - Master's degree in business or a closely related field from a regionally accredited institution is required. - Doctoral degree is preferred. - Two or more years of professional business experience is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Benefits - Information regarding our faculty benefits may be found here . Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Role Description We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment. Key Responsibilities - Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity. - Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details. - Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented. - Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters. Qualifications - Strong Spanish and English communication skills, both written and spoken. - A minimum of 5 years of experience in customer service within the call center industry. - Experience in billing and invoicing is considered an advantage. Requirements - Access to own laptop or PC. - High-quality headset. - Reliable high-speed internet and a backup internet connection. Benefits - Permanent fully remote role (work from home). - Work with a reputable U.S. law firm. - Professional and collaborative global team environment. - Training provided in U.S. legal client service and processes. - Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression. - Growth opportunities within a stable, long-term team. - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas. Company Description Michael & Associates is a leading criminal defense law firm based in Austin, Texas, representing clients across the state in a wide range of cases—from minor offenses to serious felonies. We are committed to delivering high-quality legal services with professionalism, accuracy, and exceptional client support.