VGM Group, Inc.

• Manage a large volume of incoming calls and email communication • Respond to customer queries accurately and in a timely manner through email or phone • Answer calls from referral sources in a timely and professional manner, and answer questions regarding the referral process to satisfy our customers • Facilitate with Follow-Up communication for Spanish-speaking patients by contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered • Communicate with supervisor, peers, and external parties to keep them informed of updates regarding patients or payers, including outlying situations that could affect the referral • Collect and enter accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in coordinating services or billing • Work with patients/clients/beneficiaries’ insurance companies to assist in resolving issues or concerns • Answer questions from patients, staff, insurance companies, providers, and payer sources • Ensure patients receive a high standard of service delivery and care through a series of quality questions to ensure Company quality standards are being met • Being on the phone is a required and essential function of the job • Identify and resolves service issues and complaints • Intake new orders as needed • Maintain knowledge of company policies and procedures and regulatory, contractual, and accreditation requirements • Remain available for after hours on-call coverage • Follow strict confidentiality and HIPAA privacy and security guidelines • Perform other duties as assigned