It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
ENHD Support Analyst
Location
United States
Posted
26 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
ENHD Support Analyst
ASM Research
Role Description The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive notices related to their employees’ health coverage through the Health Insurance Marketplace. Our team ensures that employers who receive a notice from the Federally Facilitated Marketplace (FFM) understand the required next steps and have clear guidance on how to file an appeal when needed. As part of a broader team supporting the Federal Health Insurance Marketplace, we take great pride in delivering accurate, compassionate assistance to individuals and organizations across the country. Accenture is seeking dedicated, detail‑oriented professionals who are passionate about public service and eager to contribute to a high‑impact program. If you are driven, adaptable, and committed to excellence, we invite you to join us in helping empower employers and strengthen the Marketplace experience for millions of Americans. The ENHD Support Analyst is a key member of our fully remote team, responsible for managing inbound and outbound communications with employers who receive notices of employee enrollment in Marketplace coverage from CMS. In this role, Support Analysts assess requests, identify the information requested, and provide clear, accurate responses over the phone. They handle inbound calls, review voicemails, and conduct outreach as required. Success in this position requires strong attention to detail, consistent accuracy, and a high level of professionalism in every interaction. Support Analysts document all communications in our CRM system, effectively organize and prioritize their workload, and recognize when situations require escalation based on established guidelines. This role is well‑suited for individuals with strong customer service skills and experience working with email, phone systems, spreadsheets, and CRM applications. As part of our program, Support Analysts play an essential role in delivering responsive, high‑quality support to employers nationwide. Qualifications - Bachelor’s Degree or equivalent OR 4 years’ relevant experience in lieu of degree. - Experience in customer service. - Experience analyzing data or working on a helpdesk. - Must be a US Citizen. Requirements - Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook. - Experienced working effectively in a high‑volume, team‑oriented environment. - Thrives in a fast-paced, deadline-driven environment. - Strong written and oral communication skills. - Willingness to work occasional evenings or overtime as needed. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.
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