Role Description The Director, Quality Operations is responsible for providing oversight in planning and implementing the Quality Assurance Performance Improvement program to meet the needs of the Lifepoint Rehabilitation hospitals. - Process Improvement: Develops and implements initiatives to enhance the Quality Management System (QMS), streamline operations, and support continuous improvement programs. - Cross-Functional Collaboration: Builds relationships with functional teams, customers, suppliers, and certification bodies to ensure alignment, compliance, and quality enhancements. - Compliance & Audits: Oversees internal audits, ensures documentation completeness, and participates in external audits or inspections. - Risk Management: Identifies, evaluates, and escalates quality or compliance risks related to SOPs, training, equipment, and processes. - Reporting & Communication: - Coordinates and documents management reviews of the QMS. - Communicates findings and action plans to stakeholders. - Provides feedback to global quality teams. - Monitors regional Key Performance Indicators (KPIs), identifies systemic quality issues, and leads corrective and preventive actions (CAPA) to improve processes and reduce Cost of Poor Quality. - Coaches, mentors, and develops Site Quality Managers and other quality staff, aligning them with regional and global quality goals. - Communicates Lifepoint Rehabilitation mission, vision, and value. Promotes and motivates staff members to implement department and hospital operational, programmatic and other plans. - Participates in planning and creating the IRF Wide strategic quality plan, and other organizational plans and policies to achieve the mission and vision of the IRFs. - Provides oversight with investigations and root cause analyses and sentinel events. - Participates in developing content and providing orientation, in-service training, continuing education, to ensure staff is competent to provide services. - Performs periodic assessment of all facilities to ensure consistency activities. - Promotes a culture of patient safety. - Maintains awareness of changes in the regulations and requirements by accrediting bodies. - Oversees preparation for review by regulatory agencies. - Participates in survey readiness assessments and subsequent monitoring of hospital actions. - Participates in other onsite assessments specific to the needs of the IRFs. - Functions as a consultant, as appropriate, performance improvement activities. - Provides oversight in risk management and safety activities. - Provides support and assistance to other members of the C-suite as indicated. - Ongoing review of but not limited to IRF data, documentation, action plan progress, and compliance with committee documentation and structure. Qualifications - Education: Graduate of accredited RN School of Nursing or other Clinical Degree; Masters Degree preferred. - Licenses/Certification: Certified Professional in Patient Safety (CPPS) and Healthcare Accreditation Program Certified (HACP) preferred. - Experience: Minimum of five (5) years’ experience in Hospital Management. - Knowledge of current state, federal and local laws and regulations. - Knowledge of accreditation standards and compliance requirements. - Ability to provide up to 80% travel dependent upon the needs of the IRF division. Benefits - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities. Company Description Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

• Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed) • Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities • Translate data into clear, actionable takeaways for the Director and broader team • Own item setup and catalog updates across marketplace and retail channels • Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data • Maintain trackers for launches, promotions, content updates, compliance issues, PO status and follow-ups • Ensure execution is accurate, timely, and aligned with established processes • Track agency and broker deliverables and follow up to ensure completion • Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice) • Partner with the Amazon agency to monitor and resolve account health issues (suppressed listings, stranded inventory, buy box issues, policy flags) • Identify opportunities to improve or streamline reporting and operational workflows • Begin to apply AI and automation tools to reduce manual work and improve efficiency.

Supervisor Operations Location: US, Virtual, NOAM Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Supervisor Operations (Remote) Full time, United States In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. As a Supervisor Operations, you will - Provide leadership to a team of travel consultants - Collaborate with performance data to maximize the effectiveness of the team - Develop learning programs for closing own short- and long-term competency gaps - Provide the client with the required industry information, such as low fares, exchange costs, and penalties - Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.) - Monitor global distribution systems (GDS) queues daily to maintain quality control About you - Extensive experience in the corporate travel management industry - You have relevant supervising experience - Advanced skills on GDS Sabre - Strong critical thinking and problem-solving skills - Proficient in Microsoft Office applications - Excellent verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: - https://www.bcdtravel.com/blog/ - https://www.linkedin.com/company/bcd-travel/ - https://www.instagram.com/bcdtravel/ - https://www.facebook.com/bcdtravel/ You’ll be offered - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $68,000 and $74,000. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-LR1

Senior Manager, Congress Operations remote type Remote locations United States - Remote time type Full time job requisition id R-243560 Career Category Marketing Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager, Congress Operations The Senior Manager, Congress Operations (Logistics & OL Engagement Scheduling) provides operational leadership for Global Congress execution, ensuring delivery against established strategies, governance framework, and operating models. This role leads the integrated execution for Congress Logistics and Opinion Leader (OL) Engagement scheduling, supporting both Commercial and Medical functions across therapeutic areas. The Senior Manager leads a small team, supports governance frameworks, oversees consolidated budgets, and ensures compliant, high-quality, and scalable execution across US and OUS congress programs. Operating with a high degree of autonomy, this leader translates business strategy into consistent, high-quality execution across logistics and OL engagement operations that elevate congress presence, optimize stakeholder experience, and drive measurable business impact. Key Responsibilities 1. Operating Model Execution & Governance - Operationalize and execute the integrated Logistics & OL Engagement Scheduling operating model across global congresses. - Ensure adherence to standardized governance frameworks, policies, workflows, and execution standards across US and OUS teams. - Align congress execution with brand objectives and priorities while maintaining a compliance-first approach. - Execute against defined long-range capability roadmap (technology enablement, vendor strategy, resource scaling) and provide input for continuous improvement. - Provide execution insights and recommendations to inform prioritization and planning decisions. 2. Global Program & Portfolio Leadership - Provide executive-level oversight for Tier 1 congresses and selected Tier 2 programs across regions and therapeutic areas. - Ensure seamless integration of logistics execution (housing, sourcing, contracting, onsite management) and OL engagement scheduling operations. - Oversee global timelines, workflow standards, and readiness planning across agencies and internal stakeholders. - Serve as primary escalation point for high-impact operational, financial, or compliance issues. 3. People Leadership & Organizational Capability - Directly manage and develop a team responsible for Congress Logistics and OL scheduling execution. - Set team priorities, allocate resources across Tier 1 and Tier 2 congress portfolio, and ensure balanced workload distribution. - Provide performance coaching, development planning, and succession readiness. - Foster a culture of accountability, collaboration, innovation, and operational excellence. - Own onboarding and training of Global Congress team members on Logistics and OL engagement processes, standards, systems, and ways of working to ensure consistent, compliant execution across regions. 4. Financial Management & Vendor Governance - Own consolidated global congress logistics and OL engagement budgets across portfolio. - Lead large-scale budgeting, forecasting, and financial reconciliation efforts. - Execute vendor strategy including contract negotiation, performance management, SLA governance, and cost optimization. - Analyze financial and operational data to identify efficiency opportunities and improve ROI. - Partner with Finance and Procurement to ensure financial transparency, forecasting accuracy, and adherence to enterprise systems. 5. OL Engagement Scheduling Governance - Ensure adherence to enterprise standards for OL engagement scheduling, meeting room allocation, and engagement flow strategy. - Ensure consistent execution, documentation, and data integrity across therapeutic areas. - Monitor OL engagement metrics, utilization trends, and funding alignment. - Integrate OL scheduling strategy into broader congress logistics planning to optimize experience and efficiency. 6. Compliance, Governance & Risk Management - Ensure adherence to SOPs, playbooks, and governance structures supporting global congress operations. - Ensure adherence to internal policies, industry regulations, transparency reporting requirements, and audit readiness. - Proactively identify financial, operational, and compliance risks (e.g., attrition, cancellation exposure, scheduling conflicts) and implement mitigation strategies. - Lead inspection readiness and continuous improvement initiatives. 7. Data, Analytics & Executive Reporting - Oversee collection and analysis of congress performance metrics (attendance, OL engagement, spend, utilization, ROI). - Develop executive dashboards and portfolio-level summaries for senior leadership. - Present quarterly performance insights and risk assessments. - Provide data-driven insights to support strategic investment decisions and operating model improvements. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is someone with these qualifications. Basic Qualifications - Doctorate degree & 2 years of congress management experience OR - Master’s degree & 4 years of congress management experience OR - Bachelor’s degree & 6 years of congress management experience OR - Associate’s degree & 10 years of congress management experience OR - High school diploma/GED & 12 years of congress management experience Preferred Qualifications - 8–12 years of experience in pharmaceutical or biotech congress operations. - Demonstrated leadership of global or multi-region congress portfolios. - Experience supporting both Commercial and Medical congress execution. - Deep knowledge of compliance standards for commercial-supported congresses. - Advanced financial acumen, including large-scale forecasting and ROI analysis. - Experience executing within scalable operating models and driving continuous improvement. - Strong executive communication and influence skills. - Advanced proficiency in congress management technologies (SAP, Workday, Cvent, CRM platforms, analytics tools). Core Competencies - Operational leadership and execution excellence - Ability to translate strategy into execution - Global program leadership and execution excellence - People development and organizational capability building - Financial stewardship and vendor governance - Compliance-first mindset and sound judgment - Executive communication and cross-functional influence - Risk anticipation and complex problem-solving What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range 143,589.65USD -194,268.35 USD