Senior Manager, Congress Operations remote type Remote locations United States - Remote time type Full time job requisition id R-243560 Career Category Marketing Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager, Congress Operations The Senior Manager, Congress Operations (Logistics & OL Engagement Scheduling) provides operational leadership for Global Congress execution, ensuring delivery against established strategies, governance framework, and operating models. This role leads the integrated execution for Congress Logistics and Opinion Leader (OL) Engagement scheduling, supporting both Commercial and Medical functions across therapeutic areas. The Senior Manager leads a small team, supports governance frameworks, oversees consolidated budgets, and ensures compliant, high-quality, and scalable execution across US and OUS congress programs. Operating with a high degree of autonomy, this leader translates business strategy into consistent, high-quality execution across logistics and OL engagement operations that elevate congress presence, optimize stakeholder experience, and drive measurable business impact. Key Responsibilities 1. Operating Model Execution & Governance - Operationalize and execute the integrated Logistics & OL Engagement Scheduling operating model across global congresses. - Ensure adherence to standardized governance frameworks, policies, workflows, and execution standards across US and OUS teams. - Align congress execution with brand objectives and priorities while maintaining a compliance-first approach. - Execute against defined long-range capability roadmap (technology enablement, vendor strategy, resource scaling) and provide input for continuous improvement. - Provide execution insights and recommendations to inform prioritization and planning decisions. 2. Global Program & Portfolio Leadership - Provide executive-level oversight for Tier 1 congresses and selected Tier 2 programs across regions and therapeutic areas. - Ensure seamless integration of logistics execution (housing, sourcing, contracting, onsite management) and OL engagement scheduling operations. - Oversee global timelines, workflow standards, and readiness planning across agencies and internal stakeholders. - Serve as primary escalation point for high-impact operational, financial, or compliance issues. 3. People Leadership & Organizational Capability - Directly manage and develop a team responsible for Congress Logistics and OL scheduling execution. - Set team priorities, allocate resources across Tier 1 and Tier 2 congress portfolio, and ensure balanced workload distribution. - Provide performance coaching, development planning, and succession readiness. - Foster a culture of accountability, collaboration, innovation, and operational excellence. - Own onboarding and training of Global Congress team members on Logistics and OL engagement processes, standards, systems, and ways of working to ensure consistent, compliant execution across regions. 4. Financial Management & Vendor Governance - Own consolidated global congress logistics and OL engagement budgets across portfolio. - Lead large-scale budgeting, forecasting, and financial reconciliation efforts. - Execute vendor strategy including contract negotiation, performance management, SLA governance, and cost optimization. - Analyze financial and operational data to identify efficiency opportunities and improve ROI. - Partner with Finance and Procurement to ensure financial transparency, forecasting accuracy, and adherence to enterprise systems. 5. OL Engagement Scheduling Governance - Ensure adherence to enterprise standards for OL engagement scheduling, meeting room allocation, and engagement flow strategy. - Ensure consistent execution, documentation, and data integrity across therapeutic areas. - Monitor OL engagement metrics, utilization trends, and funding alignment. - Integrate OL scheduling strategy into broader congress logistics planning to optimize experience and efficiency. 6. Compliance, Governance & Risk Management - Ensure adherence to SOPs, playbooks, and governance structures supporting global congress operations. - Ensure adherence to internal policies, industry regulations, transparency reporting requirements, and audit readiness. - Proactively identify financial, operational, and compliance risks (e.g., attrition, cancellation exposure, scheduling conflicts) and implement mitigation strategies. - Lead inspection readiness and continuous improvement initiatives. 7. Data, Analytics & Executive Reporting - Oversee collection and analysis of congress performance metrics (attendance, OL engagement, spend, utilization, ROI). - Develop executive dashboards and portfolio-level summaries for senior leadership. - Present quarterly performance insights and risk assessments. - Provide data-driven insights to support strategic investment decisions and operating model improvements. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is someone with these qualifications. Basic Qualifications - Doctorate degree & 2 years of congress management experience OR - Master’s degree & 4 years of congress management experience OR - Bachelor’s degree & 6 years of congress management experience OR - Associate’s degree & 10 years of congress management experience OR - High school diploma/GED & 12 years of congress management experience Preferred Qualifications - 8–12 years of experience in pharmaceutical or biotech congress operations. - Demonstrated leadership of global or multi-region congress portfolios. - Experience supporting both Commercial and Medical congress execution. - Deep knowledge of compliance standards for commercial-supported congresses. - Advanced financial acumen, including large-scale forecasting and ROI analysis. - Experience executing within scalable operating models and driving continuous improvement. - Strong executive communication and influence skills. - Advanced proficiency in congress management technologies (SAP, Workday, Cvent, CRM platforms, analytics tools). Core Competencies - Operational leadership and execution excellence - Ability to translate strategy into execution - Global program leadership and execution excellence - People development and organizational capability building - Financial stewardship and vendor governance - Compliance-first mindset and sound judgment - Executive communication and cross-functional influence - Risk anticipation and complex problem-solving What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range 143,589.65USD -194,268.35 USD

Role Description As a Customer Insights Specialist, you will be responsible for the operational execution of the customer insights strategy. This includes administering Voice of Customer (VoC) and Customer Success (CS) tools, managing survey launches, performing data cleansing, maintaining KPI dashboards, automating score updates, and ensuring a consistent operational reporting cadence. The Specialist ensures a seamless end-user experience for internal teams, manages process documentation and reporting libraries, and supports change management and internal training initiatives. - Oversee daily operations of customer insights activities, including data intake and cleansing, dashboard and report updates, trigger automation, and support for survey campaigns. Provide weekly status updates to the Customer Insights team. - Administer and maintain VoC and CS platforms, including front-end updates, SuccessBLOCs, reporting logic, configuration documentation, and internal user training. Maintain a log of all platform changes. - Ensure consistency and quality in data capture, tagging, segmentation, and mapping of customer journey touchpoints to feedback opportunities, with monthly audits. - Facilitate closed-loop feedback tracking and KPI progress monitoring. Collaborate with CS and Renewals teams to flag at-risk accounts, using defined criteria and documented communication protocols. - Support lifecycle listening initiatives by building new engagement matrices and expanding survey coverage to additional customer journey stages, with quarterly progress reports. - Maintain and update the reference library of insights, case studies, fixes, and playbooks. Drive adoption and internal communication around VoC outcomes through regular updates and training sessions. - Manage the operational execution of initiatives such as the data dictionary project, internal and external reporting frameworks, and CTL workflow tracking, with clear deliverables and timelines. - Develop and deliver regular operational reports, insight briefs, Viva Engage communications, and update templates as needed. - Ensure platform and process scalability as business needs evolve and as new automation or analytics features are implemented, with documented change management plans. - Lead advanced analysis of customer health, journey signals, and VoC metrics. Identify leading and lagging indicators of churn, retention, and expansion, and recommend triggers and playbooks, with documented findings and recommendations. - Collaborate with the Data Architect, Operations, and Customer Success teams to ensure actionable data flows and comprehensive survey coverage. - Serve as subject matter expert for interpreting health trends, VoC drivers, and CX benchmarks, providing guidance and training to internal stakeholders. Qualifications - Hands-on experience in platform administration and operational management of VoC, CX, and/or CS tools. - Proven expertise in survey logic, insights reporting, health score management, data quality assurance, and stakeholder enablement. - Strong collaboration, communication, and documentation skills, with the ability to work across teams and support change management initiatives. - Demonstrated problem-solving and process improvement abilities, with a focus on scalable and efficient operational execution. - Advanced English (C1+). Benefits - National Medical Health Plan (Unimed); - National Dental Assistance (Unimed); - Maternity & Paternity extension leave; - Life Insurance; - Meal/ Restaurant allowance (Alelo Tudo); - Home office allowance (if applicable); - Education Platforms and training funding; - Gympass, Zenklub (Health app) and Guapeco (Pet Plan); - Annual Profit Sharing Program; - Education allowance; - DayOff as a birthday gift; - Agreement with pharmacies, restaurants and theaters. Company Description Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries. Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa. At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

Title: Senior Processor Location: United States Job Description: Overview Title: Senior Processor - must have bond exprience, bilingual a plus* Location: U.S. Remote Schedule: M - F 8:30am-5:30pm EST Pay: $23/hr base + $220 per file bonus Come work at New American Funding a Family-owned business, dedicated to helping other families and individuals improve their qualify of living. We are looking to add experienced Senior Loan Processors to help us keep up with the $3b per month demand of our customers wanting to refinance and purchase homes. We are offering 100% permanent remote employment. We offer very aggressive bonus plans that reward you for the effort that you put in as an individual. If you are hard-working and dedicated, and like the idea of working for a company that cares. Apply today! - Direct Lender - minimal overlays - Great compensation and benefits! - Per file bonuses starting at loan number #1, paid out bi-weekly - Receive full stips, income documents, and all 3rd party items will be ordered before you get the loan! - Jr. Processor Support, ordering hazard, insurance, payoffs, WVOE, VVOE, HOA, & HOI, including more! - Send out your own LE's and CD's! - Easy access to underwriters! - Maintain all communication with borrower! Responsibilities Process FHA, VA, Conventional and other loan programs such as USDA, Home Equity Lines of Credit, 2nd Mortgages, Home Improvement loans, Down Payment Assistance and Bond Programs as well as Reverse Mortgages. Accurately calculate income for all types of borrowers. Communicate clearly and effectively with customers, loan agents and other third parties involved in the mortgage loan transaction. Request, review and verify all loan documents such as income, credit, appraisal and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting. Obtain verification of deposit, verification of employment, credit report Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with company's timeline expectations. Maintain constant communication with customers and loan agents on status updates and/or changes to the loan. Ensure any necessary and critical changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purposes. Coordinate loan closing with customers, title companies, and loan agents. Work additional hours as needed. Other duties may be assigned. Qualifications Desired Competencies: Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, 2nd Mortgages, Home Improvement, down payment assistance and bond programs. Demonstrate working knowledge of federal and state guidelines, rules and regulations such as TRID. Advanced ability to analyze complex tax returns accurately calculate income for all types of borrowers. Excellent written and oral communication skills. Bilingual English/Spanish Desired Education/Experience: 5-7 years' experience processing mortgage loans. Current experience processing purchase loans. Proficient with Encompass, or other paperless mortgage loan origination systems. Understanding of all compliance regulations and investor guidelines. Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. [EOE/M/F/D/V. Drug-free workplace.] Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. #LI-KZ1 #LI-Remote Responsibilities - Process FHA, VA, Conventional and other loan programs such as USDA, Home Equity Lines of Credit, 2nd Mortgages, Home Improvement loans, Down Payment Assistance and Bond Programs as well as Reverse Mortgages. - Accurately calculate income for all types of borrowers. - Communicate clearly and effectively with customers, loan agents and other third parties involved in the mortgage loan transaction. - Request, review and verify all loan documents such as income, credit, appraisal and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting. - Obtain verification of deposit, verification of employment, credit report - Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with company's timeline expectations. - Maintain constant communication with customers and loan agents on status updates and/or changes to the loan. - Ensure any necessary and critical changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purposes. - Coordinate loan closing with customers, title companies, and loan agents. - Work additional hours as needed. - Other duties may be assigned.

Role Description We are looking for Lead Props Artist to join our core team! Unlike a traditional studio focused on a single IP, our company partners with world-renowned developers to bring their most ambitious titles to life. As a Lead you will act as a key pillar of our Props Team, overseeing artistic quality, mentoring talent, and establishing workflows across a diverse portfolio of high-end games. This role is perfect for a leader who enjoys variety, technical challenges, and the chance to influence multiple world-class titles. - Team Leadership: Lead, mentor, and inspire a team of Prop Artists, providing regular feedback and conducting performance reviews. - Quality Control: Ensure all assets meet the specific artistic and technical requirements of our AAA partners, maintaining a "Gold Standard" output. - Pipeline Management: Develop and optimize efficient modeling and texturing workflows (PBR) to meet demanding production schedules. - Project Oversight: Manage the distribution of tasks within the team and ensure deadlines are met across various active projects. - Cross-Department Collaboration: Work closely with Art Directors, Technical Artists, and Project Managers to identify potential risks and solve production bottlenecks. - Documentation: Create and maintain technical briefs, style guides, and best-practice documentation for the props department. Qualifications - 5+ years of experience in game art, with at least 2 years in a Lead or Supervisory role. - A strong portfolio demonstrating expert-level skill in creating high-quality hard-surface and organic props (please include examples of various styles). - Expert knowledge of Maya, 3ds Max, or Blender, as well as ZBrush and the Substance Suite (Painter/Designer). - Deep understanding of Unreal Engine (UE4/UE5) or proprietary AAA engines. - Complete mastery of PBR workflows, UV optimization, baking, and LOD management. - Strong English communication skills, both written and verbal, with the ability to articulate artistic feedback clearly. - Proven ability to switch between different art styles and technical constraints without losing quality. Benefits - Professional Diversity: The opportunity to work on multiple high-profile AAA IPs across different genres (Realistic, Sci-Fi, Stylized). - Stable Growth: A permanent position in a growing company with a steady pipeline of world-class projects. - Flexible Work: Competitive remote work options and a focus on healthy work-life balance (minimal crunch culture). - Community: A supportive, international team of industry veterans who value knowledge-sharing and collaboration. - Working with an international team of world-class professionals on exciting and challenging projects. - Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events. - Medical Care package. - Sensibly flexible working hours. - Breakfasts, snacks and fruits available during the day, tea and coffee machines. - Friendly team environment. - Additional benefits – care bonus to cover health, educational and safety needs.