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Technical Customer Support with a difference
Operations Manager – Microsoft M365
Location
India
Posted
74 days ago
Salary
0
Seniority
Lead
Job Description
Operations Manager – Microsoft M365
Gigmo Solutions
• Creating strategies with senior management and develop policies that will correlate with the organization goal. • implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • You will be responsible for providing guidance to our in-house Management Trainee • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans. • Identification and communication of potential risks and dependencies in timely manner to stake holders • Responsible for Performance management, career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes ** **
Job Requirements
- Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
- Concierge LOB is preferred.
- Work Location- Work from Home
- Shift Timings - Rotational
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Community Services Advisory and Grant Liaison
City of Pueblo, ColoradoCity of Pueblo, Colorado is located in southeastern Colorado and is the county seat of Pueblo County, Colorado. With a population of over 100,000 residents, the
Title: Temp Community Services Advisory and Grant Liaison Salary $23.00 - $25.00 Hourly Location Pueblo, CO Job Type Temporary/Seasonal Job Number 2605-6043 Department Housing & Citizen Services DESCRIPTIVE STATEMENT: The Temp Community Services Advisory Commission and Grant Liaison position is a temporary, part-time, non-exempt, clerical position limited to not more than 1300 hours annually. The incumbent will provide basic clerical and administrative support to Community Services Advisory Commission (CSAC) and other grants as assigned by the Department Director. This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position. DUTIES & RESPONSIBILITIES: - Reviews funding applications to ensure they are complete, accurate, and ready for commission evaluation - Prepares and organizes materials and information packets for CSAC members in advance of each meeting - Takes detailed notes and meeting minutes during CSAC meetings and distributes finalized minutes to committee members and staff - Coordinates and organizes meetings, including scheduling, agenda preparation, and logistical arrangements which may include driving to multiple locations - Assists in facilitating CSAC meetings - Supports the onboarding of new CSAC members by providing orientation materials and guidance on committee procedures - Creates presentation materials for recommendations and updates to the Board of County Commissioners and City Council as needed - Monitors grant-funded organizations to ensure compliance with program requirements and contract expectations - Reviews quarterly reports submitted by grant recipients to track progress and performance - 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Area Leader
Valet LivingBased in Tampa, Florida, Valet Living is a waste management and residential services company offering doorstep trash and recycling collection, turn services, pe
Title: Area Leader Location: Charlotte United States Job Description: Supervise Operations. Drive Service Excellence. Grow Your Career. Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you'll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities-ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track. Compensation & Work Environment Details: Pay Range: $21.50 - $23 per hour Company Vehicle: provided by the company Work Schedule: Sunday - Thursday from 6:00 PM - 12:30 AM core hours, plus two flexible hours to complete your 8-hour shift. (Schedule may vary based on business needs.) Work Environment: 70% field-based / 30% remote administrative What You'll Do: Lead Your Team: - Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services. - Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards. - Manage schedules, approve timecards, and ensure your team stays on track and within budget. - Foster a culture of accountability, open communication, and continuous improvement. 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Why You'll Love Working with Us: At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters. 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Ready to take the next step in your career? Apply today! Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Senior Social Worker - Behavioral Health Intake
Anoka County, MinnesotaAnoka County, Minnesota, serves as a governmental entity dedicated to providing a range of services to the residents, businesses, and visitors of the region, in
Title: Senior Social Worker - Behavioral Health Intake (Hybrid) Location: Anoka United States time type Full time job requisition id R6405 Job Description: Hiring range: $85,363 to $119,496 ($41.04 to $57.45 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County. Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year. Position Description Anoka County Community Social Services and Behavioral Health (CSS/BH) currently has one full-time Senior Social Worker position available. This role is responsible for providing assessments and early intervention for individuals referred to the Behavioral Health Intake unit. The unit serves adults by offering early intervention and resource navigation services. Using a person-centered approach, the primary goal is to meet individuals where they are at. Senior Social workers are responsible for coordinating access to appropriate county and community services tailored to mental health, substance abuse and social service needs for clients. After the assessment period is complete, clients are transferred to ongoing service teams for continued support if appropriate. Behavioral Health Intake services are open to all Anoka County residents, regardless of age, income, diagnosis, or insurance status. Referrals are accepted from a wide range of sources, including hospitals, treatment facilities, outpatient clinics, and law enforcement agencies. Consider joining a team of professionals dedicated to providing services and support to families within the community! If your career ambitions resonate with our mission, we invite you to apply with Anoka County today! This is a full-time, exempt, hybrid position. Interviews will take place the week of May 18, 2026 for those selected to move forward in the hiring process. Pay & Benefits - Anoka County Salary Schedule Grade 36: $85,363 to $119,496 ($41.04 to $57.45 per hour). - 24 days of paid flexible time off and up to 12.5 paid holidays. - Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits - Medical and dental clinic exclusive to employees, located at the Anoka County Government Center. - Pension plan and other retirement investment options. - Advancement/professional development opportunities. 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Qualifications and Requirements: Minimum Knowledge, Skills, and Abilities Needed - Bachelor's degree in Social Work or a closely related field. - Four years (2,080 annual hours) of job-related experience working directly with adults with SPMI or mental health and chemical health diagnoses. - In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis. - Valid driver's license and vehicle available for business use. 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Ability to see colors, shades, and brightness. - Hearing abilities required for general and phone communication, signals, and machine sounds. - Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work. - Occasional lifting of 10-20 lbs. - Equipment used includes computers, phones, and standard office equipment. - Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle. - Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Selection Process It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. 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Senior Product Owner - Digital Client Interface
Compeer FinancialCompeer Financial provides financial services tailored to meet the needs of agricultural and rural communities. The company strives to enhance the agricultural
Title: Sr Product Owner - Digital Client Interface Locations: MN-Mankato; MN-Lakeville; WI-Sun Prairie; IL-Bloomington; Open to any Compeer location Hybrid Job Description: Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally. How we support you: - Hybrid model - up to 50% work from home - Flexible schedules including ample flexibility in the summer months - Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match) - Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP - Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off - Learning and development programs - Mentorship programs - Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.) - Professional membership/certification reimbursement and more! Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs. Where you will work: This position offers a hybrid work option up to 50%. remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin. The contributions you will make: This position is responsible for the management of Compeer's client facing tools. The incumbent uses the tools to build brand awareness, strengthen loyalty, and ultimately drive new and repeat sales. Collaborates internally and externally to deliver an exceptional, user-friendly, secure and engaging online experience across audiences aligned with Compeer's mission, vision, and values. The incumbent provides advanced subject matter expertise, ensuring that client tools create value for Compeer, clients, and potential clients. A typical day: Product Ownership - Develops overall product vision/roadmap in collaboration with other stakeholders (e.g. scrum master, scrum team, marketing, change management, business owners, etc.) and ensures they align with Compeer's digital strategy. - Supports and educates the development team on the product value, vision and purpose. Ensures that everyone has a solid understanding of what the product is meant to do. - Manages product backlog and partners with cross functional stakeholders and business process owners to set priorities for each feature/project release. - Collaborates with technology business partners, and business sponsor(s) to guide and support the product through the technology portfolio management process. - Evaluates new tools and practices, and uses when they will benefit the product - Gathers, interprets, and articulates user and business requirements/represents both client/market and business needs in product development; helps the team to understand and apply the voice of the client and business requirements. - Anticipates and predicts long-range evolution of user and business needs and requirements. - Approves stories; partners with scrum manager to groom backlog and plans development sprints; product increment and release planning. - Drives ongoing improvements and efficiencies in product health, operational practices, tools and processes. Adoption and Support - Develops and provides training to Contact Center and Service Desk on system updates, enhancements, and process changes in order to support end users and client questions. - Provides troubleshooting and advanced non-technical service support. - Collaborates with Financial Officers and Relationship Managers to support client adoption and use. - Collaborates with Marketing on usage of client facing tools. - Collaborates with Business Technology, project management, data owners, process teams and leaders to ensure consistent and efficient utilization of products across the organization. Relationship Management - Serves as the non-technical SME for the product across the organization and externally. - Establishes and maintains professional working relations and communication with stakeholders, project team members, departments, and outside contacts relevant to the project. Presents and reports as needed to executives and other stakeholders to influence decision making, gain buy-in, and support digital first initiatives. - Represents the Compeer brand in all aspects of service to clients, team members, partners, and other stakeholders. - Advocates for the product strategy, roadmap, and status to key stakeholders and team members. Measurement - Evaluates product metrics and KPIs to implement corrective action as needed. - Collaborates with the CX team to implement user research, usability testing, and feedback as needed to support the product. - Evaluates user value and ROI for product backlog and desired enhancements. - With the business sponsor and a project team, generates and tests enhancement concepts; develops the business case. Vendor Management - Facilitates and maintains relationships between Compeer and vendors/partners, negotiating contract service agreements, creating standards for the vendors and finding the best available vendors. - Proactively works with vendor network for improvements to ensure quality and compliance to Compeer standards. Security and Compliance - Ensures the application successfully implements Compeer approved roles and profiles for identity and access management. - Performs or supports non-technical remediation efforts in the event of a data or security breach. - Collaborates with policy and process owners, ensures the product meets organization objectives and meets all security and financial audit criteria. - Other duties as requested to meet the needs of the organization. The skills and experience we prefer you have: - Bachelor's degree in business, computer science, or digital related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job. - Minimum of 7 years of experience in consumer/digital products. - Advanced understanding of product strategy, product development lifecycle, market, industry, and client goals. - Advanced project management skills, including a proven ability to think end-to-end, establish priorities, manage long-term projects, and manage multiple projects simultaneously. - Proven client service skills and able to articulate product functionality both to technical and non-technical audiences. - Demonstrated ability to meet deadlines, work independently, think creatively, and investigate thoroughly as well as an understanding of how process improvement and technology can collaborate to provide efficient business solutions - Demonstrated success of leading consumer application and capability strategy and execution from concept to launch. - Advanced experience using dashboards, metrics, and voice of the customer feedback to understand how customers interact with applications for their needs and make informed decisions on enhancements to increase adoption, engagement, satisfaction, and task accomplishment. - Ability to lead, influence and inspire cross-functional groups. - Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization. - Skill in developing and maintaining interpersonal relationships. - High level of integrity. - Comfortable presenting to executive level leadership (internal and client organizations). - Strong problem solving, decision making and organizational skills. - Strong computer skills, including MS Office applications and customer relationship management (CRM) programs. - Strong analytical skills with attention to detail. - Flexible and adaptable to changing situations. - Ability to remain objective in balancing business needs and risk. - Ability to work independently and collaboratively with other teams to achieve goals and represent the business. - Valid driver's license. #IND100 How we will take care of you: Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits. Base Pay $94,400—$142,900 USD Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time. Click here to view federal employment laws applicable for applicants.

