Role Description The Workplace Solutions team is a high-impact, fast-paced organization focused on delivering exceptional group benefits experiences to large national clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation. As a National Implementation Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of large, complex group benefit clients (5,000+ lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience. This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience. - Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.). - Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education. - Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews. - Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs. - Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies. - Document decisions, maintain clear communication, and manage expectations across all stakeholders. - Provide guidance on communication strategies and enrollment best practices. - Support finalist presentations and sales efforts by presenting implementation capabilities and approach. - Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience. - Serve as a liaison between internal teams to resolve issues and streamline processes. - Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes. - Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience. - Identify opportunities to simplify workflows and improve implementation outcomes. Qualifications - Bachelor’s degree or equivalent experience (4+ years in lieu of degree) - 5–7+ years of group benefits, enrollment, or implementation experience - Strong knowledge of group protection products (disability, leave, life, supplemental health) - Demonstrated project management experience managing complex, multi-stakeholder initiatives - Exceptional communication and presentation skills (written and verbal) - Proven ability to influence and build relationships across diverse stakeholders Requirements - Experience working with large national accounts (5,000+ lives) - Strong analytical and problem-solving skills: - Ability to interpret plan documents, policies, and regulatory requirements - Ability to define problems, analyze data, and develop actionable solutions - Familiarity with benefits administration systems and enrollment platforms - Experience supporting sales presentations or finalist meetings - Knowledge of industry trends and regulations impacting group benefits Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training

• Own technical delivery from design alignment through production rollout and stabilization • Configure, extend, and integrate Ema's agentic AI platform to meet customer requirements • Ensure solutions align with Ema's agentic architecture and platform capabilities • Write clean, efficient, maintainable code to build customer integrations, custom agents, and workflow extensions • Build and maintain APIs (REST, gRPC) and integrations across enterprise SaaS systems • Work with back-end languages such as Python and Go, and contribute to front-end interfaces (React/Angular, HTML, CSS, JavaScript) where customer-facing tooling is needed • Work with data stores such as PostgreSQL, Clickhouse, Elastic, and Redis to shape scalable, extensible schemas for customer deployments • Develop deep understanding of each customer's business processes, systems, and constraints • Translate business workflows into feasible agentic AI workflows — and push back when something shouldn't be built • Anticipate where AI implementations break: integrations, data quality, scale, edge cases • Be the primary technical point of contact for customer business and IT stakeholders during implementation • Coach customer teams and internal partners during high-stress phases — go-lives, incidents, scope changes • Communicate progress, risks, and decisions clearly across technical and executive audiences • Stand systems up in multi-tenant SaaS environments and harden them for production • Apply security best practices and enterprise integration patterns (auth, RBAC, audit, compliance) • Track success through adoption signals and outcome metrics — not just feature shipment • Stabilize systems post-go-live under real pressure • Coordinate across Ema Engineering, Product, Data, Infrastructure, and Value Engineering • Feed customer learnings back into product and platform improvements • Contribute to shared standards, delivery discipline, and reusable patterns across the implementation team

Role Description Iron Mountain is seeking a proactive, high-ownership QA Engineering Lead to join our team. In this role, you will be responsible for operationalizing our QA methodology and ensuring high-quality execution through strategic test design, automation, and release validation. You will bridge the gap between high-level strategy and hands-on execution, fostering a pervasive culture of quality ownership while supporting critical government projects that require U.S. citizenship for security clearance. What You’ll Do (Responsibilities) - Lead Automation: Build and scale robust automated test frameworks from scratch—utilizing tools like Selenium or Eggplant—and integrate these into CI/CD pipelines to drive continuous testing. - Manage QA Governance: Define and oversee the QA governance model across products, utilizing Xray to manage intricate test plans, edge-case scenarios, and complex test data execution. - Drive Release Validation: Lead and perform test execution and regression cycles to provide clear release readiness signals, while owning end-to-end defect management and triage processes. Qualifications - Extensive Experience: 5 years of progressive software QA experience, with a proven track record of leading engineers or SDETs in technical environments. - Technical Proficiency: Knowledge of automation frameworks (Selenium, Playwright), API testing (Postman), and backend validation using SQL. - Strategic Leadership: Proven ability to collaborate with Engineering and Product teams to align technical quality with organizational financial goals. Requirements - A Bachelor’s degree in Computer Science or a related field. - U.S. citizenship (required for security clearance). Benefits - Compensation: Competitive compensation and benefits aligned with your experience. - Work-Life Balance: Paid time off, holidays, and flexible work options to support work-life balance. - Health & Well-being: Comprehensive health, wellness, and retirement plans. - Growth: Meaningful opportunities for continuous learning and professional career growth.

Role Description The Implementation Manager is accountable for the operational execution of the project plan for new customers or new projects specific to existing customers. They will partner with the client services organization to meet client expectations and revenue goals, as well as with any/all internal departments in support of the plan execution to include IT, product, product development, operations, finance, and training. - Define and lead the creation of project implementation project plans. - Identify process improvement opportunities. - Coordinate and manage the client implementation effort with cross-functional groups. - Monitor complex operational reporting. - Facilitate resolution of delivery issues as needed. Qualifications - Bachelor’s degree in Computer Science or Business Management, or equivalent experience. - 2 years of experience overseeing all aspects of a client implementation effort operationally. - 2 years of experience leading cross-functional teams of implementation performers on multiple efforts simultaneously. - 2 years of experience evaluating complex operational reports and working through cross-functional teams. - 2 years of experience working within an enterprise Change management process. - Excellent verbal and written communication and result-oriented leadership skills. - Experience and ability to report project status to executive level stakeholders. Requirements - Ability to oversee all aspects of a client implementation effort operationally. - Ability to seek solutions ensuring that key cross-functional groups are not over committed with multiple client requests. - Continually monitors individual progress to ensure meeting of specific deadlines. Preferred Qualifications - Healthcare industry experience. - Strong understanding of software development life cycles. - Knowledge of medical claims processing and EDI. - Basic knowledge of IT applications, data processing, and medical claims processing. - PMP certification. - Minimum of 2-4 years’ experience leading projects and/or client implementations. - Willing/able to work a flexible schedule around project deadlines and implementations. Mental Requirements - Critical Thinking: Ability to think critically and evaluate information objectively. - Attention to Detail: Must have a keen eye for detail to ensure accuracy in data analysis. - Quantitative Aptitude: Strong numerical skills for conducting quantitative analysis. - Data Interpretation: Skilled in interpreting data visualizations and extracting meaningful insights. - Communication Skills: Effective communication skills for conveying complex concepts clearly. - Curiosity and Learning Agility: A strong desire to learn and explore new methodologies. - Resilience: Ability to handle pressure and adapt to changing priorities. - Ethical and Integrity: Upholding ethical standards in handling sensitive data. Physical Requirements and Working Conditions - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions expected. Benefits - Base compensation ranges from $85,000 to $111,000 per year. - Medical, dental, vision, disability, and life insurance coverage. - 401(k) savings plans. - Paid family leave. - 9 paid holidays per year. - 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service. Company Description This role is based remotely and all interviews will be conducted virtually. Date of posting: 00/00/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 00/00/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-REMOTE #LI-RA1