Job DetailsJob Location: Atlanta, GA 30312Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearJob Category: ELVGEN Role: Client Success Manager (Atlanta, GA - Fulton County) Location: Atlanta, GA - Fulton County Pay Range: $80,000 – $90,000 per year (depending on experience) Job Type: Full Time Company Summary RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Role Summary As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new RealManage Elevated Onsite communities. Acting as a mentor and trainer, you will be the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. As a RealManage Elevated Onsite ambassador, you will establish strong relationships with both on-site teams and community boards, fostering a foundation of trust and professionalism. When not actively onboarding new communities, you will provide support by filling interim General Manager (GM) vacancies as needed and assisting with staff training and operational support. Responsibilities Brand Ambassador: Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success. Onboarding Leader: Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date. Staff Training: Train newly hired staff on RealManage Elevated Onsite’s processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in CiraNet, workflows, and overall operations. Board Support: Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively. Interim General Manager: Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues. Other duties as assigned: The Client Success Team has an attitude of “whatever it takes” that is at the core of the support services the team provides. This role requires a dynamic, resourceful individual who thrives in a fast-paced, travel-intensive environment and is passionate about fostering successful transitions and operations for new RealManage Elevated Onsite communities. Travel Requirements This position is going to be focused on two main areas: Working with new RealManage Elevated Onsite clients through transition from their prior management company and acting as an interim community manager/general manager while the onsite managers for those associations are on vacation, medical leave, or when there is an opening for a new manager to be hired. While this role is focused on supporting the business in Florida, this role will include extensive travel across the United States, with the potential for extended stays at various communities for training or interim assignments. This is a remote position that will require travel. Candidates with an active LCAM license, residing in Atlanta, Georgia are preferred. Travel may occur on short notice, with 50-75% or more of your time spent traveling, depending on new client onboarding schedules and client coverage needs. When not traveling, you will work remotely from home. Qualifications Must have seven years or more as a Community Association Manager. Superior, professional communication skills (interpersonal, phone, written, etc.) that align with the larger company tone. Must be self-motivated, proactive, detail-oriented, and highly organized. Must excel able to build relationships with the team, even though the CSM team and the Operations teams we support are located across the country. Must be flexible with schedule (some night and weekend requirements). Must be self-motivated and able to work independently, while being able to work collaboratively with others on the team, onsite staff for new RealManage Elevated Onsite clients, board members, and other operators throughout the company. Must have a current Florida LCAM. Physical Requirements Ability to sit for prolonged periods at a desk and work on a computer. Ability to occasionally stand, walk, bend, or reach as needed. Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. Visual acuity to read printed materials, spreadsheets, and computer screens. Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. Ability to work in a standard office environment with moderate noise levels. Ability to work a standard schedule, with occasional extended hours as required. Pay and Benefits $80,000 - $90,000 per year (depending on education and experience) Benefits include Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High-Deductible Medical Plan to be eligible) FSA account for health-related expenses FSA account for dependent care expenses Education Reimbursement for industry related classes 401K match after 1 year Employee Assistance Program (EAP) 9 paid holidays and 2 floating holidays EEO & Values Statement RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DetailsJob Location: Atlanta, GA 30312Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearJob Category: ELVGEN Role: Client Success Manager (Atlanta, GA - Fulton County) Location: Atlanta, GA - Fulton County Pay Range: $80,000 – $90,000 per year (depending on experience) Job Type: Full Time Company Summary RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Role Summary As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new RealManage Elevated Onsite communities. Acting as a mentor and trainer, you will be the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. As a RealManage Elevated Onsite ambassador, you will establish strong relationships with both on-site teams and community boards, fostering a foundation of trust and professionalism. When not actively onboarding new communities, you will provide support by filling interim General Manager (GM) vacancies as needed and assisting with staff training and operational support. Responsibilities Brand Ambassador: Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success. Onboarding Leader: Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date. Staff Training: Train newly hired staff on RealManage Elevated Onsite’s processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in CiraNet, workflows, and overall operations. Board Support: Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively. Interim General Manager: Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues. Other duties as assigned: The Client Success Team has an attitude of “whatever it takes” that is at the core of the support services the team provides. This role requires a dynamic, resourceful individual who thrives in a fast-paced, travel-intensive environment and is passionate about fostering successful transitions and operations for new RealManage Elevated Onsite communities. Travel Requirements This position is going to be focused on two main areas: Working with new RealManage Elevated Onsite clients through transition from their prior management company and acting as an interim community manager/general manager while the onsite managers for those associations are on vacation, medical leave, or when there is an opening for a new manager to be hired. While this role is focused on supporting the business in Florida, this role will include extensive travel across the United States, with the potential for extended stays at various communities for training or interim assignments. This is a remote position that will require travel. Candidates with an active LCAM license, residing in Atlanta, Georgia are preferred. Travel may occur on short notice, with 50-75% or more of your time spent traveling, depending on new client onboarding schedules and client coverage needs. When not traveling, you will work remotely from home. Qualifications Must have seven years or more as a Community Association Manager. Superior, professional communication skills (interpersonal, phone, written, etc.) that align with the larger company tone. Must be self-motivated, proactive, detail-oriented, and highly organized. Must excel able to build relationships with the team, even though the CSM team and the Operations teams we support are located across the country. Must be flexible with schedule (some night and weekend requirements). Must be self-motivated and able to work independently, while being able to work collaboratively with others on the team, onsite staff for new RealManage Elevated Onsite clients, board members, and other operators throughout the company. Must have a current Florida LCAM. Physical Requirements Ability to sit for prolonged periods at a desk and work on a computer. Ability to occasionally stand, walk, bend, or reach as needed. Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. Visual acuity to read printed materials, spreadsheets, and computer screens. Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. Ability to work in a standard office environment with moderate noise levels. Ability to work a standard schedule, with occasional extended hours as required. Pay and Benefits $80,000 - $90,000 per year (depending on education and experience) Benefits include Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High-Deductible Medical Plan to be eligible) FSA account for health-related expenses FSA account for dependent care expenses Education Reimbursement for industry related classes 401K match after 1 year Employee Assistance Program (EAP) 9 paid holidays and 2 floating holidays EEO & Values Statement RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a Customer Success Manager (CSM) to own and grow relationships with our top 30–40 high‑value customers. This role is critical to ensuring customer satisfaction, retention, and long‑term success. This role will reside under the Sales and Marketing arm of System Innovators. As the primary point of contact for strategic customers, you will act as a trusted advisor, internal advocate, and first line of defense for customer needs. You will work closely with Sales, Client Services, and Technical teams to ensure customers receive value, issues are addressed quickly, and opportunities for growth are identified. This is a highly visible role with direct exposure to leadership and customers. Customer Relationship Management - Own day‑to‑day relationships for a portfolio of 30–40 strategic accounts - Serve as the primary customer contact for questions, concerns, and escalations - Build strong, trusted relationships with customer stakeholders Business Reviews & Engagement - Schedule, prepare, and lead regular Business Reviews with assigned customers - Ensure a minimum of 25% of assigned customers are engaged through Business Reviews annually - Identify customer goals, risks, and opportunities during reviews Customer Advocacy & Issue Management - Act as the first line of defense for incoming customer issues - Triage tickets and coordinate internally with Client Services and Technical teams - Ensure issues are tracked, communicated, and resolved effectively Retention & Growth Support - Monitor account health and proactively address churn risk - Support renewals and identify expansion or upsell opportunities - Partner with Sales leadership on account strategy and handoffs Internal Collaboration - Communicate customer feedback and trends to internal teams - Maintain accurate account notes and activity tracking - Help improve customer-facing processes and documentation What Success Looks Like - High customer satisfaction and retention rates - Consistent completion of Business Reviews - Clear visibility into customer health and risks - Strong internal coordination and follow-through - Customers feel supported, informed, and confident in the partnership Qualifications - 2–5 years of experience in Customer Success, Account Management, or Inside Sales - Strong communication and relationship-building skills - Highly organized with strong follow-through - Comfortable working with both business and technical stakeholders - Experience managing multiple accounts simultaneously - SaaS or technology services experience preferred

Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role As an Inside Customer Success Rep you represent the face of the company and will primarily work with Large, Medium sized customers. You will build and maintain strong customer relationships with our customers while resolving customer issues. The Inside Customer Success Rep must be able to plan and execute daily and weekly, required activities. You must also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera-Omnitracs. In this role you must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced, change – heavy environment. The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude. What You’ll Do · Engage professionally with customers through multiple channels (inbound calls, outbound calls, email) · Responsible for understanding and managing a subset of customer accounts · Responsible for Customer Retention by fostering customer relationships and driving customer loyalty. · Engage in active listening to promptly answer customer queries and concerns · Work closely with the account manager to compose joint success plans with customers outlining their objectives, timelines and effectively removing any barriers to achieving business value · Deeply understand the Omnitracs platform’s capabilities and explain them to businesses of all types – long haul transportation, last mite, ready-mix and more · Manage customer cases to completion as escalated by the customer or internal Omnitracs teams · Act as an escalation point for the Customer success front line of support · Take impeccable notes and stay organized through the CRM to manage all accounts. · Mitigate escalations and resolve customer issues. · Guide users through navigating the company site or using products and services · Be an advocate for the customer, be the voice of the customer · Hold and lead recurrent customer business meetings · Interact with other departments to resolve customer related matters · Continued Development- Learn Industry News, ELD Mandates, Issues Related to Transportation and Updates to Omnitracs Products and Services. · Ensure team goals, team KPIs, and deadlines are met · Perform other duties and responsibilities as assigned What You’ll Bring · Experience working in a Customer Success environment · Familiar with DOT/FMCSA/CSA Regulations a plus · Results-oriented with strong problem- solving skills · Exceptional customer facing customer skills, the ability to quickly understand customer needs · Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships · Excellent verbal and written English communication skills · Excellent presentation skills · Excellent consultative skills · Ability to adapt to and learn new applications and platforms · Ability to work independently with minimal direction · Ability to address and resolve customer issues independently · Ability to prioritize projects and escalate issues to the appropriate parties as necessary · Excellent organizational/multi-tasking and time management skills · Intermediate to advance understanding of Salesforce, Five9 a plus · Willingness to learn and use coaching feedback to improve. · Strong Relationship (trust) Building skills · French speaker a plus Qualifications EDUCATION: Bachelor’s degree or equivalent work experience and technical certifications EXPERIENCE: 3+ years of experience in customer success, account management, sales, or consulting It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.