About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. About the Role The Customer Success Manager role is responsible for providing a premier customer experience for our existing client base throughout the customer journey, including adoption, expansion, advocacy, and retention. The Customer Success Manager will work closely with their sales counterpart, Technical Support, and the Professional Service team to ensure that their clients are supported and informed. This is a remote position for candidates living in the West Coast of the United States. We prefer candidates in the following states: California, Arizona, New Mexico, Colorado, Nevada or Utah. Responsibilities - Drive customer success as the first point of contact for customers in named accounts - Monitor overall client utilization and success - Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution - Track and improve on churn rate and satisfaction scores in assigned accounts - Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities - Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis - Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities - Maintains in-depth knowledge of our products and stays up to date with ongoing product releases - Protect business with current partners to ensure they won’t be tempted to use a competitor - Other relevant projects as needed Qualifications - At least 3 years of experience in a Customer Success Manager role in a SaaS company is required - Outstanding relationship and rapport building abilities - Excellent verbal and written communication, presentation, and problem-solving skills - High degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is very dependable, and always approaches scenarios with a positive, customer centric, attitude - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes - Willingness and ability to work flexible hours - Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Salesforce and Gainsight experience is a plus! - Skilled at troubleshooting with a logical, systematic approach - Willing to travel up to 25% to visit clients - Located in either California, Arizona, New Mexico, Nevada, Utah or Colorado What's in it for you? - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. - You will have access to a robust benefits package that includes: - Remote-first philosophy - Flexible paid time off - Paid parental leave - 11 Paid holidays per year - Workplace flexibility - Affordable health coverage (medical, dental, vision), paid 100% for employee only medical - 401(k) employer contribution to help you plan for the future - Company paid life insurance, STD, and LTD - Pet insurance Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

Who we are: Reports to: Esha Joshi, Cofounder and Chief Customer Officer Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact. We’re building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We’ve $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. - TED Talk with our “Why” - Explainer on experiential learning What you’ll do: As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams. We are targeting a East Coast based Remote hire. About you: - 3+ years of experience as an enterprise customer success manager - Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics - Experience shaping and executing customer experience strategies for enterprise lifecycle stages - Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value - Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas - Strong proficiency in customer engagement platforms and CRM tools - Humility, creativity, and team-first-attitude, with a love for learning Extra credit experience: - Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve - Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors - Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency Compensation - Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals - Equity opportunities at a fast growing company - Health, dental, vision insurance - 401k plans - Unlimited PTO, free lunches at the office What’s in it for you? - Huge impact opportunity: Build and scale a company from the ground up - Competitive compensation: Includes a combination of cash base and commission compensation - Work on a daily basis with the founding team and mentors - Join a fun, inclusive and highly motivated team culture (and help define it!)

• Act as the primary point of contact for senior leadership and C-suite stakeholders within our largest accounts. • Develop and execute Joint Success Plans that align Zyte’s product capabilities with the customer's overarching business objectives. • Own the gross retention and consumption expansion targets for your book of business, identifying white-space opportunities for upselling and cross-selling. • Understand the "how" behind our data extraction, proxy management, and API solutions to lead high-level technical discussions without needing an Engineer in every room. • Translate complex customer requirements into actionable product feedback for our Engineering and Product teams. • Guide customers through technical best practices to ensure they are getting the most efficient performance out of the Zyte platform. • Lead impactful Executive Business Reviews (EBRs) that move beyond vanity metrics to demonstrate clear ROI and cost-savings. • Proactively identify "at-risk" accounts through data-driven health monitoring and execute turnaround strategies. • Cultivate customer advocates to participate in case studies, webinars, and product beta testing.

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data. For over a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. Today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. We do this by building innovative leading-edge products that can solve the most complex web data challenges. Over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.  Reporting to our Head of Customer Success, we are looking for a Strategic (Technical) Customer Success Manager who ensures our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. We operate a matrixed Delivery operation so on day-to-day basis, the Technical  Customer Success Manager will work closely with Delivery, Product and Sales coordinating the work efforts across our organisation to ensure a successful customer outcome. If you are a customer-centric, data-driven, commercially-driven individual, who wants to be part of a world-class team then this is the role for you