Maxana logo
Maxana

Payment and Technology Solutions

Site Support Engineer – L2

EngineerEngineerOtherRemoteSeniorTeam 11-50Since 2019H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

120 days ago

Salary

$20 - $23 / hour

Seniority

Senior

EnglishmacOS

Job Description

Site Support Engineer – L2

Maxana

• Provide on-site technical support to end-users, addressing a wide range of issues promptly. • Install, configure, and maintain IT equipment including computers, printers, and networking devices. • Troubleshoot hardware and software issues and escalate unresolved problems as necessary. • Collaborate with remote teams to resolve complex technical issues. • Assist in the setup and deployment of new technologies and systems. • Document support activities, manage tickets, and maintain an inventory of IT assets. • Ensure adherence to IT security policies and procedures during all support activities.

Job Requirements

  • Experience in **IT support, help desk, or technical support roles**.
  • Strong troubleshooting skills for both hardware and software issues.
  • Familiarity with Windows and macOS operating systems.
  • Ability to work independently and manage multiple tasks effectively.
  • Excellent communication skills, both written and verbal.
  • Willingness to learn new technologies and improve existing skills.

Benefits

  • $20-23 an hour
  • Fully remote
  • Annual contract (continual renewal with good performance)
  • Hands-on experience with enterprise tools
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

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