• Lead the Asset Maintenance and Replacement Program • Oversee the management of the client's integrated capital asset portfolio • Ensure financial integrity in tracking asset replacements and deferred maintenance • Coordinate efforts with Corporate/Platform Engineering support functions • Collaborate with senior leaders to align on data management, policies, and budgets • Develop and advise management on strategies to manage asset replacement activities and deferred maintenance • Establish and maintain a standardized asset inventory and condition assessment of all fixed assets across the Client's portfolio • Oversee maintenance and management of the planning system • Develop and maintain the control framework • Provide oversight to facility condition assessments • Provide financial advice and support to the Asset Chiefs • Manage organization records, process mapping, and documentation for assets • Provide insights into the life expectancy of all building systems for budget requirements • Responsible for financial reporting consistency • Present financial reports to Senior Leadership • Develop and implement policies and procedures for maintenance reporting • Ensure compliance with program-related policies and procedures • Oversee training requirements for asset survey collection • Drive continuous process and systems improvement of the Asset Maintenance and Replacement Program

Role Description Member Solutions is seeking a Software Engineering Intern to support our Research & Development team during the summer. This is a paid, hourly, remote internship focused on general R&D support with an emphasis on practical AI use across the software development lifecycle. - Assist with software development, R&D, and internal improvement initiatives for Member Solutions software applications - Support AI-focused research, experimentation, documentation, and workflow improvement across the development lifecycle - Help evaluate how AI tools can assist with requirements analysis, code understanding, test planning, documentation, and engineering productivity - Participate in daily stand-ups, planning discussions, grooming sessions, and team meetings as appropriate - Work with engineers and other R&D team members to understand business needs, technical requirements, and expected outcomes - Assist with small feature work, bug fixes, technical cleanup, testing support, and internal tools under the guidance of experienced team members - Create or update documentation for internal tools, AI workflows, technical processes, application behavior, and team standards - Research technical topics and summarize findings in a clear and practical way for the team - Support QA, automation, data review, or process improvement work where needed - Learn and apply best practices related to security, quality, maintainability, customer impact, and responsible use of AI tools - Other duties as assigned Qualifications - Currently pursuing or recently completed a degree, certificate, bootcamp, or equivalent training in computer science, software engineering, information systems, artificial intelligence, data, or a related technical field - Early in your software development career and interested in gaining practical experience in a real SaaS R&D environment - Curious about AI and interested in how it can improve software development, research, testing, documentation, and product delivery - Basic understanding of software development concepts such as APIs, databases, debugging, source control, testing, and application design - Comfortable learning new tools, asking questions, receiving feedback, and working through unfamiliar problems - Able to communicate clearly in writing and verbally with technical and non-technical team members - Detail-oriented, dependable, and willing to follow established standards and processes - Strong desire to continue technical learning by expanding knowledge, learning from experienced team members, and adapting to new tools and technologies - Ability to work remotely with regular communication, follow-through, and accountability - Familiarity with Microsoft Office, internet-based systems, collaboration tools, and AI-assisted productivity tools is preferred Requirements - Scheduled Weekly Hours: 40 - Number of Openings Available: 1 - Worker Type: Student (Fixed Term) (Trainee) Company Description Member Solutions, part of Constellation Software (TSX: CSU), is a leader in billing and member management solutions for membership-based businesses across the United States and Canada. With over 30 years of expertise, we serve hundreds of martial arts studios and support fitness facilities, gymnastics clubs, dance studios, shooting ranges, and more. As a remote-first company with deep roots in Pennsylvania, Member Solutions is continuing to grow across North America. This creates opportunities for people who want to learn, contribute, and build practical experience in a real SaaS environment.

• Lead software engineering teams providing infrastructure-as-code to manage cloud infrastructure. • Establish governance and mechanisms for application development teams to self-service infrastructure provisioning, while providing for best practices and controls. • Provide documentation, training, and support to ensure feature dev teams are leveraging self-service capabilities. • Hire experienced site reliability staff, and a line manager to grow and oversee the SRE team. • Professionalize incident management. Define and document incident processes and practices for your SRE team and for the application feature teams. • Drive incident professionalism across the engineering organization through training and process adoption. • Establish design-before-build discipline. Facilitate lightweight design documents, architectural decision records, and working group reviews. • Use design reviews, code reviews, and blameless retrospectives to drive a culture of quality and excellence in engineering.

Role Description The Customer Service Systems Engineer, Sr. – Operations Action Center, in this senior-level role, implements and maintains world-class customer facing standard procedures for technical and operational support requests from internal and external customers alike. This position reports directly to the Customer Service Sr. Manager, Operations Action Center and works system wide with Product Line Management, Program Management, Senior Staff Engineering, and Field Operations to ensure that customers receive accurate and up-to-date technical and operational answers in accordance with standards, publications, and training. - Take directions from and provides regular and accurate direct reporting of activities to the Customer Service Sr. Manager, Operations Action Center. - Responsible for on-call work supporting 24/7/365 emergencies and urgent/mission critical customer support for all global internal and external customers operating the MUAS product lines. - Work with Senior Staff Engineers in flight telemetry analytics for Root Cause Corrective Action (RCCA) teams. - Produces Flight Safety - Mishap Investigation Reports based on the analysis of flight data associated with MUAS product line mishaps. - Work closely with Product Engineering to track incoming issues that require Quality Assurance, Engineering, Production, Training and Documentation changes. - Often train with third-party products and services to provide system level technical and operational expertise and solutions to customers. - Receives requests from Customers, both internal and external, via phone, email or in person for support. - Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology. - Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion. - Documents all interactions in the designated customer service database. - As required, attends and/or organizes AV meeting series to ensure a timely resolution to open customer service issues. - Provides accurate, valid, and complete information by using the appropriate methods and tools. - Builds trusting and sustainable professional relationships with customers through open and interactive communication. - Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer. - Works well within a team environment, communicating with senior leadership as well as mentoring junior staff. - Ability to share an on-call schedule and is expected to work long irregular hours, weekends, and holidays. Qualifications - Bachelor's degree or equivalent combination of education and experience is preferred. - 8-12 years of relevant experience providing technical support, or equivalent combination of education, training, and experience on uncrewed systems. - Prefer multi facet engineering experience that encompasses whole system approach to UAS operations. - Prefer to have a strong level of expertise in the Microsoft Office Suite. - Knowledge of Enterprise Resource Planning (ERP) systems and how these systems play a role in manufacturing emphasizing quality linked to customer support. - Strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion. - Strives to improve the customer's experience with incident responses, repair processes, and customer interaction. - Has effective problem-solving, analytical, and interpersonal skills. Requirements - Previous experience in analyzing UAS telemetry and writing reports based on findings that lead to optimal decision making and resolution of Safety of Flight issues. - Strong system level analytical skills with which to solve various degrees of complex problems. - Ability to work with little or no supervision and exercise independent judgment on a regular basis. - Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint, or sketches. - Basic computer skills and proficiency with office software and productivity tools. - Strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines. - Ability to excel in a fast-paced, deadline-driven environment. - Strong initiative and drive to accomplish goals and meet company objectives. - Takes ownership and responsibility for current and past work products. - Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company. - Good written and verbal communication with the ability to present orally. Physical Demands - Ability to work in an office environment (Constant). - Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent). Special Requirements - Must have the capability to obtain a U.S. passport for travel. - May be required to obtain a Secret or Top-Secret clearance. Benefits - AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. Company Description AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best. We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next. If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.