Role Description Experiências e habilidades necessárias: - Sólida experiência na segunda linha de defesa (2LoD), com foco na revisão, questionamento e supervisão dos ciclos de vida de Continuidade de Negócios e Gestão de Riscos; - Experiência em Gestão de Continuidade de Negócios e sólido conhecimento de estruturas de risco no setor de serviços financeiros ou bancário; - Atuação Sênior: Histórico comprovado como colaborador individual sênior liderando iniciativas complexas de risco de ponta a ponta, desde o planejamento até a implementação, com supervisão limitada; - Setor Financeiro: Conhecimento profundo de estruturas de risco bancário e regulamentações brasileiras e americanas; - Idiomas: Inglês Avançado para interação diária e alinhamento de requisitos locais com políticas globais; - Perfil Analítico: Conforto em trabalhar com conjuntos de dados, dashboards e métricas para orientar decisões. No seu dia a dia vamos te empoderar para: - Supervisionar o Plano de Continuidade de Negócios (PCN) para o Brasil, realizando a revisão crítica da Análise de Impacto nos Negócios (BIA) e dos Planos de Recuperação de Desastres; - Monitorar testes de continuidade para validar se as capacidades de recuperação atendem aos padrões locais e globais; - Definir e incorporar casos de uso de IA e agentes nos fluxos de trabalho de ERM para automação de narrativas e verificações de qualidade; - Criar e aprimorar KPIs e indicadores-chave de risco (KRIs) para dar visibilidade à eficácia dos programas; - Traduzir metodologias de risco em requisitos técnicos para as equipes de engenharia e produto; - Representar as metodologias de ERM em fóruns de decisão e gerenciar a Declaração de Aceitação de Riscos; - Atuar como ponto focal técnico em auditorias e frentes regulatórias (BACEN, CVM, ANBIMA, FINRA, etc.); - Garantir a integração de programas de risco em novas regiões geográficas desde o lançamento; - Colaborar com as equipes de CRO, Riscos Financeiros e primeira linha de defesa para garantir que o gerenciamento de riscos seja parte das decisões diárias. Benefits - Benefício flexível: Crédito mensal de R$1700 no cartão Flash para você usar com refeição, alimentação, cursos, mobilidade, academias e por aí vai. - Licença parental estendida: São 6 meses para pais e mães desbravarem o mundo com filhos(as) exclusivamente biológicos ou adotivos. - Auxílio-creche: R$475 mensais para filho(as) exclusivamente biológicos ou adotivos com até 5 anos de idade. - Parceria com Wellhub (ex-Gympass) e TotalPass que dá acesso a academias e até sessões de terapia. No TotalPass você também pode incluir até 3 dependentes, com ou sem vínculo familiar. - Day off de aniversário: No mês do seu aniversário você tem a liberdade de curtir o seu dia, do seu jeito, de folga remunerada. - Plano de saúde e odontológico: Da operadora Bradesco, sem nenhum custo para você. Se adicionar dependentes, 50% do valor é custeado pela Nomad. - Cliente VIP: Nomads têm taxa de serviço zero no aplicativo, acesso VIP no Nomad Lounge e cupom de indicação para outras pessoas abrirem a conta. - A Nomad também ajuda a cuidar do seu pet: Com a Guapeco, você tem acesso a benefícios para a saúde e bem-estar do seu bichinho. - Seguro de vida e mais benefícios: Além da cobertura do seguro de vida, há desconto em farmácias para você economizar comprando medicamentos. - Vale transporte opcional. - No primeiro ano de trabalho você pode antecipar 5 dias de férias.

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr Manager, Risk Management Human Resources Senior Risk Manager Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One, you have the opportunity to work in an environment in which the business truly values strategic HR partnership and results. If you have a passion for shaping the overall people strategy for a business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one's contributions are recognized, successes are elevated, and effort is rewarded. The HR Senior Risk Manager will play a key role in supporting the HR Risk Management Framework within Capital One's international operations, providing day-to-day risk and control advisory for HR functions in Mexico and across global expansion initiatives. This role ensures that HR processes, controls, and risk management activities are designed, documented, and operating effectively in alignment with Enterprise Risk Management (ERM) standards, local labor and privacy regulations, and HR operational requirements. The position will work closely with HR functional teams, Legal, Compliance, and other Risk functions, as well as with the Mexico HR Leadership team, to maintain a strong control environment, enhance HR governance, and drive continuous improvement in risk and compliance processes. Key Responsibilities: Risk Management & Governance - - Implement and maintain the HR Risk Management Framework for Mexico and international HR operations, ensuring alignment with ERM and Compliance standards. - Maintain accurate risk aggregation and reporting, partnering with global HR Risk teams to ensure visibility of emerging risks and mitigation activities. - Lead and coordinate the issue and event management process for HR Mexico, ensuring timely identification, escalation, remediation, and closure within agreed timelines. - Partner with other Risk functions, Compliance, and Legal to ensure regulatory applicability and adherence across HR operations, including data privacy and workforce regulations. Controls, Audits, Exams & Regulatory Compliance - Design, document, and execute HR Process controls in accordance with Capital One's ERM standards and local requirements. - Support internal and external audits, and exams, ensuring all control evidence and documentation are accurate, up to date, and aligned with corporate policies. - Partner with Legal and Compliance to assess the impact of regulatory changes, translating them into HR operational requirements and control enhancements. Process Management & Continuous Improvement - Lead and document business process mapping for HR activities, identifying risks, dependencies, and control points throughout the associate lifecycle. - Collaborate with HR functional leaders to ensure processes are standardized, efficient, and compliant, incorporating risk considerations into design and execution. - Maintain accurate and updated program documentation, including process maps, SOPs, and Risk & Control Matrices (RCMs). Collaboration & Stakeholder Management - Serve as HR Risk point of contact for Mexico HR leadership and a liaison with the Global HR Risk, Legal, Compliance and ORM teams. - Partner with HR stakeholders to strengthen awareness of risk management practices, control testing, and documentation discipline. - Contribute to HR Risk reporting and participation in global forums and initiatives, ensuring consistency of risk communication across regions. Qualifications Basic Qualifications - Bachelor's degree - At least 5 years of experience in Risk Management, Compliance, or Internal Controls functions. - At least 5 years of experience in business process management or continuous improvement, preferably within HR or shared services. - Intermediate - advanced English fluency Preferred Qualifications - Experience in Financial Services or Regulated Industries. - Experience supporting global or multi-country HR functions. - Knowledge of local regulatory frameworks and compliance requirements - Understanding of ERM frameworks, audit processes, and HR compliance requirements (employment law, privacy, third-party risk). - PMP, Lean, or Six Sigma certification At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

• Actively support the development of data initiatives; • Monitor and ensure the execution of data governance processes; • Monitor operational indicators; • Support communication with business and IT teams; • Perform other related activities.

• Analyze new applicant data to support automated and manual credit decisioning • Work with data extracted from business financial statements, tax documents, and banking integrations • Leverage insights from adjacent product usage to evaluate risk profiles • Build dashboards or tools to surface real-time indicators for underwriting and fraud detection • Monitor account-level behavior post-origination, including spend and payment patterns, credit utilization, and engagement • Identify signs of weakening creditworthiness using internal data and third-party credit reports • Track and analyze delinquency trends and payment consistency to refine risk models and collections strategies • Support P&L analysis of the unsecured credit card product, including interchange income, interest revenue, rewards cost, and charge-off rates • Build models to evaluate customer lifetime value, profitability segmentation, and risk-adjusted returns • Assist in identifying drivers of loss and opportunities for margin improvement.