WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr Manager, Risk Management Human Resources Senior Risk Manager Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One, you have the opportunity to work in an environment in which the business truly values strategic HR partnership and results. If you have a passion for shaping the overall people strategy for a business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one's contributions are recognized, successes are elevated, and effort is rewarded. The HR Senior Risk Manager will play a key role in supporting the HR Risk Management Framework within Capital One's international operations, providing day-to-day risk and control advisory for HR functions in Mexico and across global expansion initiatives. This role ensures that HR processes, controls, and risk management activities are designed, documented, and operating effectively in alignment with Enterprise Risk Management (ERM) standards, local labor and privacy regulations, and HR operational requirements. The position will work closely with HR functional teams, Legal, Compliance, and other Risk functions, as well as with the Mexico HR Leadership team, to maintain a strong control environment, enhance HR governance, and drive continuous improvement in risk and compliance processes. Key Responsibilities: Risk Management & Governance - - Implement and maintain the HR Risk Management Framework for Mexico and international HR operations, ensuring alignment with ERM and Compliance standards. - Maintain accurate risk aggregation and reporting, partnering with global HR Risk teams to ensure visibility of emerging risks and mitigation activities. - Lead and coordinate the issue and event management process for HR Mexico, ensuring timely identification, escalation, remediation, and closure within agreed timelines. - Partner with other Risk functions, Compliance, and Legal to ensure regulatory applicability and adherence across HR operations, including data privacy and workforce regulations. Controls, Audits, Exams & Regulatory Compliance - Design, document, and execute HR Process controls in accordance with Capital One's ERM standards and local requirements. - Support internal and external audits, and exams, ensuring all control evidence and documentation are accurate, up to date, and aligned with corporate policies. - Partner with Legal and Compliance to assess the impact of regulatory changes, translating them into HR operational requirements and control enhancements. Process Management & Continuous Improvement - Lead and document business process mapping for HR activities, identifying risks, dependencies, and control points throughout the associate lifecycle. - Collaborate with HR functional leaders to ensure processes are standardized, efficient, and compliant, incorporating risk considerations into design and execution. - Maintain accurate and updated program documentation, including process maps, SOPs, and Risk & Control Matrices (RCMs). Collaboration & Stakeholder Management - Serve as HR Risk point of contact for Mexico HR leadership and a liaison with the Global HR Risk, Legal, Compliance and ORM teams. - Partner with HR stakeholders to strengthen awareness of risk management practices, control testing, and documentation discipline. - Contribute to HR Risk reporting and participation in global forums and initiatives, ensuring consistency of risk communication across regions. Qualifications Basic Qualifications - Bachelor's degree - At least 5 years of experience in Risk Management, Compliance, or Internal Controls functions. - At least 5 years of experience in business process management or continuous improvement, preferably within HR or shared services. - Intermediate - advanced English fluency Preferred Qualifications - Experience in Financial Services or Regulated Industries. - Experience supporting global or multi-country HR functions. - Knowledge of local regulatory frameworks and compliance requirements - Understanding of ERM frameworks, audit processes, and HR compliance requirements (employment law, privacy, third-party risk). - PMP, Lean, or Six Sigma certification At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

• Actively support the development of data initiatives; • Monitor and ensure the execution of data governance processes; • Monitor operational indicators; • Support communication with business and IT teams; • Perform other related activities.

• Analyze new applicant data to support automated and manual credit decisioning • Work with data extracted from business financial statements, tax documents, and banking integrations • Leverage insights from adjacent product usage to evaluate risk profiles • Build dashboards or tools to surface real-time indicators for underwriting and fraud detection • Monitor account-level behavior post-origination, including spend and payment patterns, credit utilization, and engagement • Identify signs of weakening creditworthiness using internal data and third-party credit reports • Track and analyze delinquency trends and payment consistency to refine risk models and collections strategies • Support P&L analysis of the unsecured credit card product, including interchange income, interest revenue, rewards cost, and charge-off rates • Build models to evaluate customer lifetime value, profitability segmentation, and risk-adjusted returns • Assist in identifying drivers of loss and opportunities for margin improvement.

Role Description If you are highly experienced in Property and Casualty Loss Prevention and seeking an advanced position with promotional growth, this may be the opportunity you have been seeking! Contribution to Team results and synergy are key business objectives at C & F which has been recognized as one of the “Best Places to Work” by Business Insurance. Crum & Forster is a multi-line commercial insurance carrier based in Morristown, NJ. A Middle Markets Northeast Region Senior or Executive Risk Engineering Property & Casualty Consultant is being sought to provide: - Middle Market on-site prospective and renewal surveys - Large account services We are searching for a risk mitigation leader to partner with our underwriters, advancing and growing the successful MMS book of business. This unique leadership opportunity emphasizes: - Solid All Lines expertise - Diplomatic communication and educational skills - Excellent collaboration with the internal underwriting and claims team for the achievement of C & F profitability and loss containment goals C & F Risk Engineering develops and implements client service plans and supports client regulatory and standards compliance with focused risk improvement recommendations, making consultative skills critically important. This position presents a great opportunity to shape and market the C & F footprint and service portfolio with potential future advancement. A company car accompanies the position. Fieldwork radius ranges from daily drivable distances with one to three overnight trips (auto or flight) monthly to large accounts and prospect locations. The Risk Engineer is considered a C & F marketing advantage, so there will be some joint visits with Underwriting. The report platform in use is LC 360. Qualifications - 12 plus years of experience - College degree in a related discipline - CSP/CFPS Certification preferred - Familiarity with usage and applications of NFPA codes and OSHA standards - NLE and MFL calculations and sprinkler system hydraulic design expertise - Special hazards Property risk mitigation expertise - Casualty service consultation skills - Loss analysis skills and claim root cause identification and address Benefits - At C&F you will BELONG - Flexible work arrangements - Company vehicle supplied - Competitive compensation package - Generous 401K employer match - Employee Stock Purchase plan with employer matching - Generous Paid Time Off - Excellent benefits that go beyond health, dental & vision - Wellness programs focus on your family’s complete wellness, including your physical and mental wellbeing - A core C&F principle is that you manage your career - Tuition reimbursement, industry-related certifications, and professional training available - A dynamic, ambitious, fun, and exciting work environment - A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving