• Actively seek new enterprise opportunities and map out expansion pathways within existing accounts. • Serve as the primary point of contact for multi-divisional accounts. • Provide strategic direction and actionable feedback to execution specialists. • Own the ultimate success of every campaign.

• Own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management • Run multiple customer projects in parallel • Act as the technical point of contact • Help shape how we onboard and support customers as we grow • Manage onboarding end to end, from setup and configuration to go-live • Train users so they can operate the platform confidently on day one • Manage multiple implementation or rollout projects at the same time • Own timelines, milestones and stakeholders communication • Support technical configurations, data migrations and integrations • Keep project documentation and stakeholder updates current in Notion • Build long-term customer relationships in the UK and English-speaking markets • Identify and resolve issues before they escalate • Communicate clearly across customers, internal team and external partners • Support customers over the long term, proactively rather than reactively • Identify expansion opportunities and demonstrate measurable value for our customers • Coordinate with the tech team on complex issues • Help develop scalable approaches for onboarding, customer support and project management

• Building, leading, and developing a high-performing team of Customer Success leaders across the Americas • Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team • Ensuring the Americas CS organization is designed to prioritize adoption and value realization • Acting as the senior CS partner to Sales leadership in the region • Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption

Why OpenlyOpenly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly DifferenceWe created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. - The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. - The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. - The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. Welcome to your next adventure.At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. - Integrity - Empathy - Teamwork - Curiosity - Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. We're committed to Diversity, Equity, & InclusionWe embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Job Details The ASA is responsible for profitable growth by increasing sales production and strengthening relationships with existing agencies. This critical role operates within the Openly sales organization by collaborating with team members to achieve onboarding support and account penetration, enabling rapid adoption of Openly’s product, increasing sales productivity, and maintaining account retention. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, keep reading and join our ever-growing team! Key Responsibilities - Exceptional Agency Results - Drive exceptional results with agency partners for quality, growth, and retention. - Provide feedback about Rate, underwriting risk classifications within the local markets to product, underwriting, and other ASM partners - Delivery on key named account targets - Be Loved - Frequent (>120/month) engagements with agencies that delight them - Increase policies sales per agent, agent engagement, agent net promoter score, retention, and quality of book - Administer incentives (where applicable) and contests aimed at increasing sales profitably - Day-to-day activities - Engage with agents 120 times per month digitally with phone calls, zoom meetings, video messages, texts, etc. to drive profitable growth in accounts - Move agents within segments up-channel in quality and quantity of production - Collaborate and execute with peers in the market (Sr ASM / ASM / Insurance Product) to improve the results of agencies Requirements - 1+ years of experience with Property & Casualty Insurance with a strong background in sales - A passion for helping partner agencies - Must be able to multitask and problem-solve - Available for some travel as needed - Strong organizational, negotiation, and value-based selling skills - Strong oral and written communication with the ability to manage large and small audiences, whether remote or in-person - Experience in a high volume sales environment - Strong sales results consistently exceeding revenue goals - A customer-centric mindset with the ability to quickly establish trust and credibility - Insurance product knowledge and the ability to gather additional knowledge rapidly - Proficiency with Microsoft and Google products along with experience working with a CRM Compensation & Benefits: Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team. Budgeted Salary Range $59,920—$71,155 USD The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range $56,175—$93,625 USD Benefits & Perks - Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. - Competitive Salary & Equity - Comprehensive Medical, Dental, and Vision Plan Offerings - Life and disability coverage including voluntary options - Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) - 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. - Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace - Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. - Be Well Program - Employees receive $50 per month to use towards your overall well-being - Paid Volunteer Service Hours - Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.