• Analyze new applicant data to support automated and manual credit decisioning. • Work with data extracted from business financial statements, tax documents, and banking integrations (e.g., Quickbooks, Netsuite, Plaid, etc). • Leverage insights from adjacent product usage (e.g., business banking, payments platforms) to evaluate risk profiles. • Build dashboards or tools to surface real-time indicators for underwriting and fraud detection. • Monitor account-level behavior post-origination, including spend and payment patterns, credit utilization, and engagement. • Identify signs of weakening creditworthiness using internal data and third-party credit reports (e.g., Experian, D&B). • Track and analyze delinquency trends and payment consistency to refine risk models and collections strategies. • Develop behavioral segments and performance cohorts for proactive account management. • Support P&L analysis of the unsecured credit card product, including interchange income, interest revenue, rewards cost, and charge-off rates. • Build models to evaluate customer lifetime value, profitability segmentation, and risk-adjusted returns. • Assist in identifying drivers of loss and opportunities for margin improvement.

• Contact consumers via phone, email, and mail regarding past-due accounts • Negotiate payment plans in accordance with company policies • Document all communications and account updates accurately • Adhere to federal and state collection laws, including FDCPA • Meet performance goals and maintain high customer service standards

Role Description Altus is seeking a Remote Mid-Balance Collector as we continue to grow our team! - Minimum of 80 outbound/inbound calls - Negotiate payment in full or secure a payment arrangement - Create a sense of urgency on non-paying debtors - Work closely with Client Support Representative to resolve disputes - Meet/exceed monthly phone, activity & fee quotas Qualifications - Prior Collections experience is a MUST - Attention to detail and accuracy - Ability to multi-task - Aptitude for technology - Skilled in Negotiations - Articulate communication skills both verbally and in writing - Time management and interpersonal skills Benefits - $13 per hour PLUS commission and bonuses (average commission ranges $2k-$3k monthly) - Benefits package with health, dental, vision, life, and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice Company Description Altus Commercial Receivables is America’s #1 B2B commercial collections firm, specializing in global accounts receivable management and debt recovery. With over 30 years of experience, Altus combines cutting-edge technology platform built on Salesforce—with a vast international network of certified professionals. Headquartered in New Orleans, Altus serves clients across 66 countries, helping businesses streamline their credit-to-cash cycle with unmatched security, compliance, and performance.

• Handling commercial customers’ inquiries while using negotiation skills to collect delinquent balances • Facilitates interactions with customers in accordance with the Company’s service delivery strategy • Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to customer experience • Reviewing past due commercial accounts to engage customers in negotiating payment arrangements • Complying with national credit and collection policies, alongside Federal, State, and Local regulations • Processing payments securely and establishing policy-compliant payment arrangements