Role Description Altus is seeking a Remote Mid-Balance Collector as we continue to grow our team! - Minimum of 80 outbound/inbound calls - Negotiate payment in full or secure a payment arrangement - Create a sense of urgency on non-paying debtors - Work closely with Client Support Representative to resolve disputes - Meet/exceed monthly phone, activity & fee quotas Qualifications - Prior Collections experience is a MUST - Attention to detail and accuracy - Ability to multi-task - Aptitude for technology - Skilled in Negotiations - Articulate communication skills both verbally and in writing - Time management and interpersonal skills Benefits - $13 per hour PLUS commission and bonuses (average commission ranges $2k-$3k monthly) - Benefits package with health, dental, vision, life, and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice Company Description Altus Commercial Receivables is America’s #1 B2B commercial collections firm, specializing in global accounts receivable management and debt recovery. With over 30 years of experience, Altus combines cutting-edge technology platform built on Salesforce—with a vast international network of certified professionals. Headquartered in New Orleans, Altus serves clients across 66 countries, helping businesses streamline their credit-to-cash cycle with unmatched security, compliance, and performance.

• Handling commercial customers’ inquiries while using negotiation skills to collect delinquent balances • Facilitates interactions with customers in accordance with the Company’s service delivery strategy • Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to customer experience • Reviewing past due commercial accounts to engage customers in negotiating payment arrangements • Complying with national credit and collection policies, alongside Federal, State, and Local regulations • Processing payments securely and establishing policy-compliant payment arrangements

• Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, cure rates, liquidation rates, and recovery performance • Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement • Support forecasting and performance tracking for collections and recovery channels • Contribute to the development and refinement of strategies based on observed performance and data insights • Manage day-to-day performance of third-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries • Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations • Identify performance gaps and drive timely corrective action plans with vendors • Lead recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly) • Escalate and help resolve complex operational or borrower issues in partnership with vendors • Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends • Partner with internal analytics teams to translate data into actionable insights and operational improvements • Identify, design, and implement process improvements and new collections tactics to enhance collections outcomes, scalability, and borrower experience • Prepare and deliver regular performance reporting, clearly articulating trends, drivers, and actions being taken • Ensure processes and vendor activities align with internal policies and regulatory requirements by partnering closely with the Legal and Compliance teams • Perform other duties as assigned

• Handle inbound and outbound telephone calls • Collect payment for medical and non-medical accounts • Utilize negotiating and customer service skills • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws