Senior Manager, Technical Writing - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, data security and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development of technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences. Responsibilities - Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development. - Define the documentation vision, including tool selection, style guides, and information architecture. - Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle. - Prioritize projects and manage the team's bandwidth to meet tight release deadlines without sacrificing quality. - Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation - Review documentation for consistency across processes through application of standards and style guides - Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines). - Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership. - Create technical documentation for APIs, SDKs and integrations - Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions - Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) - Conduct in-depth interviews with subject matter experts to fully understand the architecture or products - Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation - Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization - Develop Content that drives searchability for SEO and LLM optimization - Maintain and continuously update content management system(s) of documentation Basic Qualifications: - Bachelor's degree or military experience. - At least 10 years of experience writing technical documentation for software solutions - At least 4 years of people management experience - At least 3 years of experience with Markdown and Git Preferred Qualifications: - 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence. - Experience writing technical documentation for data security software - Skilled at transforming deeply technical content into clear, useful customer-focused materials - Ability to collaborate with developers to translate their content into easily understood documentation - Experience writing in an Agile software development process - Strong understanding of data management technologies and processes - 3+ years of experience with SDLC - 3+ years of experience in software development - 1+ year experience in a financial services industry - 3+ years experience working in an Agile environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process Management Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You help implement the operational excellence program in a specific function and/or for cross-functional continuous improvement (CI) projects. You are not only responsible for applying CI tools and techniques for problem solving and performance improvement but more importantly, you help employees improve their CI skills and build their self-sufficiency. How you will contribute You will: - Provide training on CI tools and techniques to help drive teams through CI cycles. You will also coach employees to help them achieve their targets - Identify process improvement needs with department leads, facilitate sessions and support execution of newly established improvements - Once improvements are done, validate outcome benefits and support creation of new standards and qualification of members into new working processes - Benchmark externally, ensuring where relevant that best practice and new tools are deployed in collaboration with internal partners What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Experience implementing CI processes (e.g. TPM for manufacturing, Lean Six Sigma in the consumer goods industry) - Strong facilitation and communication skills - Experience in change management processes - Logical thinking and capacity to influence - Results oriented and prepared to deal with ambiguity - Experience such as: continuous improvement manager, team leader roles, area manager More about this role What you need to know about this position: Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You will lead, implement and execute the operational excellence program (IL6S) in a specific function and/or for cross-functional continuous improvement (CI) projects. You are not only responsible for applying CI tools and techniques for problem solving and performance improvement, but more importantly, you will help employees become a High Performance Leaders, improve their CI mastery, and build self sufficiency and autonomy across the Organization to consistently obtain World Class Results. What extra ingredients you will bring: - Lead and Provide Coaching, Training and Assessment on CI tools and techniques to help drive teams performance through CI cycles. You will also develop systems to help the Operations achieve exceptional targets• Identify process improvement needs with department leads, facilitate sessions and support execution of newly established improvements and Pillars Work Processes.• Once improvements are done, validate outcome benefits and support creation of new standards and qualification of members into new working processes• Benchmark internally and externally ensuring, where relevant, that best practice and new tools are deployed in collaboration with internal partners What you will bring Mondelez International Internal• A desire to drive your future and accelerate your career and the following experience and knowledge:• Experience implementing CI processes (HPWS. TPM, Lean Six Sigma at the consumer goods industry preferably• Strong facilitation and communication skills• Experience in change management processes• People and Talent Development• Logical thinking and capacity to influence• Results oriented and prepared to deal with ambiguity• Experience such as: continuous improvement manager, team leader roles and area manager.• The main task is to implement Mondelez's "Integrated Lean Six Sigma" operational excellence program at the site. Responsible for coaching the different pillars of the plant. Skills and Competences.• Proven Successful Experience on TPM (JIPM) HPWS, HPO, WCM IWS, Lean Manufacturing.• Proficiency on CI Tools: Loss analysis, RCA Root Cause Analysis-FishBone - 5w-1H - Makigami - SMED - Yamasumi, 8Ds, A3, PDCA• On the Job implementation of CI Methodologies.• High Performance Leadership through the implementation of High Performance Working Systems.• Results Oriented, Team Alignment, Influencing Others and Deep Analytic and Synthesis competences. Education / Certifications: Bachelor's degree in Industrial Engineering, Process Engineering, Business Administration, Supply Chain Management, or a related field. A Master's degree is a plus. Black Belt certification in Lean Six Sigma (required). In-depth knowledge and practical experience in TPM (Total Productive Maintenance). Job specific requirements: - Minimum of 5 years of progressive experience in continuous improvement, operational excellence, or Lean Six Sigma roles, including experience leading complex projects. - Proven experience applying Lean Six Sigma and TPM in manufacturing, logistics, and/or supply chain environments. - Previous experience managing improvement teams or directing personnel (essential). - Proven experience in interacting and communicating effectively with senior directors and stakeholders. Proficiency in statistical tools (Minitab, JMP, or similar). - Proficiency in Lean tools (Value Stream Mapping, 5S, Kaizen, SMED, etc.) and TPM (Maintenance Pillars). - Strong data analysis and problem-solving skills. - Excellent leadership, communication (both oral and written), and presentation skills. - Ability to influence, persuade, and motivate teams and stakeholders. Strategic thinking and results-oriented. - Strong project management and prioritization skills Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Process excellence Business Capability

Role Description We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth. The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services. Key Responsibilities - Customer Support - Respond promptly and professionally to customer inquiries via phone, email, and text - Provide accurate information regarding products, services, pricing, and company policies - Resolve customer concerns and complaints efficiently while maintaining professionalism - Follow up with customers to ensure satisfaction and issue resolution - Sales & Customer Engagement - Identify customer needs and recommend suitable products or services - Promote special offers, upgrades, or additional services when appropriate - Generate leads and support sales initiatives through customer interactions - Build positive relationships with customers to encourage repeat business and loyalty - Meet or exceed sales goals, conversion targets, and customer satisfaction metrics - CRM & Administrative Tasks - Maintain accurate customer records within the CRM system - Document interactions, sales activities, and follow-up actions - Track customer feedback and communicate trends or opportunities to management - Performance & Team Collaboration - Meet productivity, response-time, and performance goals - Collaborate with team members to improve customer experience and sales strategies - Stay informed about company products, services, and promotions through ongoing training Qualifications - Strong verbal and written communication skills - Excellent customer service and interpersonal abilities - Sales, upselling, or lead-generation experience is an asset - Strong problem-solving and negotiation skills - Comfortable using CRM software, email platforms, and communication tools - Ability to multitask and work in a fast-paced environment Requirements - Strong organization and time management - Clear communication skills - Attention to detail - Professionalism and reliability - Comfort with remote tools - Reliable and predictable attendance - Ability to work full time or part time depending on role requirements - Professional communication and conduct - Commitment to helping families Make Tomorrow Better Benefits - Training and mentorship - Supportive operations team - Opportunities for advancement - A collaborative, mission driven environment

• Du bearbeitest Anfragen und Leistungsfälle unserer Kunden und agierst mit unseren Kunden über In- und Outbound-Telefonie, E-Mail sowie Chat • Du arbeitest eng mit erfahrenen Kolleg:innen und Führungskräften zusammen • Du unterstützt bei der Optimierung und Automatisierung unserer Prozesse und bringst Ideen ein • Gemeinsam im Team erreicht ihr Tages- und Monatsziele – mit Fokus, Struktur und Teamgeist