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SafelyYou is leading the way in fall prevention with our real-time AI video technology and 24/7 remote clinical team.
Field Operations Engineer
Location
California
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
Field Operations Engineer
SafelyYou
• Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments • Be proficient in the configuration and management of “out of band” access • Help with troubleshooting issues related to the installation and performance of our sensors • Guarantee that all installations are fully tested end-to-end and ready for production • Support our Tier 1 support team - 3rd party offshore team. • Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers. • Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely. • Use our SLAs as guidelines to improve our support processes and response • Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting • Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.
Job Requirements
- Minimum 4+ years of related work experience with deploying hardware within a customer’s network and remotely managing deployment
- Minimum 3+ years of related work experience as a Linux System Administrator
- Bachelor's degree in a technical discipline, such as Information Systems, Network Engineering, or equivalent experience
- LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing
- Hands-on experience with troubleshooting WiFi performance for edge devices on a customer network
- Hands-on experience integrating with customer’s network security and compliance technology across different platforms and vendors
- Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting
- Working knowledge of SSM, Docker, and Grafana, ability to assess a system's health and diagnose issues using reporting and common CLI
- Strong customer communication and service skills with the ability to work in a fast-paced startup environment.
Benefits
- Health insurance
- Fully paid employee premiums for Medical, Dental, and Vision
- 401k Program
- Monthly Education, Well-being & WFH stipends
- Non-accrual PTO
- Medical & Family/Parental Leave
- Company Retreats
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