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Bilingual IT Help Desk Support Technician – Night Shift
Location
Canada
Posted
20 days ago
Salary
$50K - $60K / year
Seniority
Mid Level
Job Description
Bilingual IT Help Desk Support Technician – Night Shift
#twiceasnice Recruiting
• Monitor overnight alerts and perform initial triage on client systems and infrastructure • Respond to and resolve support tickets, emails, and limited inbound calls overnight • Support desktops, laptops, printers, mobile devices, and VPN issues • Troubleshoot connectivity, workstation, VPN, and user account issues • Use remote support tools to resolve user and system issues • Create users, reset passwords, map network drives and complete assigned tasks • Escalate urgent issues or hand them off to the right team • Document troubleshooting steps, updates, resolutions, and handoffs • Follow checklists and escalation procedures • Communicate clearly with users, internal teams, and day shift • Contribute to internal documentation and knowledge base
Job Requirements
- Training in Computer Science, IT Support or related field required
- 2+ years of help desk or IT support experience required
- Microsoft O365 and Active Directory administration experience required
- Knowledge of networking concepts (including VPNs and email protocols) required
- Proficiency with ticketing systems required
- Bilingual fluency in English and French (written & spoken) required
- Must be willing/able to work overnight hours, Tuesday-Friday, 12:00 am-8:00 am Eastern Time
Benefits
- Medical Insurance (60% paid for by company after 4 mos.)
- Vacation
- Paid Sick Days
- Certification Reimbursement
- Online Training Courses Available
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