• Serve, prospect for, solicit, and develop and maintain business relationships with members and clients • Sell life and health insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices • Analyze member/client needs and recommend personalized solutions • Balance sales objectives, sound and prudent risk management, profitability and member/client satisfaction • Advise and assist current and potential members and clients • Establish and negotiate product and service terms in accordance with standards and procedures • Monitor the industry to identify business development opportunities and stay on top of new products and trends

Role Description We’re seeking a proactive Cyber Security Specialist to safeguard our digital assets by monitoring threats, managing vulnerabilities, and enforcing robust security policies. - Threat Monitoring: Use SIEM tools (e.g., Splunk, QRadar) to detect and respond to security incidents. - Vulnerability Management: Conduct assessments and penetration tests; implement remediation strategies. - Policy & Compliance: Update security policies to ensure adherence to standards (GDPR, HIPAA, ISO 27001). - Team Collaboration: Work with IT and provide security training to enhance company-wide awareness. Qualifications - Bachelor’s degree in Cyber Security, Computer Science, or a related field. - 3+ years’ experience in cybersecurity with hands-on exposure to SIEM, IDS/IPS, and network security tools. - Preferred certifications: CISSP, CEH, or CompTIA Security+. - Strong analytical and communication skills.

• Act as a genuine business partner, not a gatekeeper. • Engage with teams early in the process to understand what they're trying to build and why — then help them get there securely. • Translate complex security risks into clear business language so stakeholders can make informed, confident decisions. • Negotiate practical solutions that balance business velocity with security best practices. • Own security initiatives end to end — from gap identification and solution selection through implementation and handoff. • Collaborate with both teams throughout, not just at the finish line. • Own the development and execution of a forward-looking, cloud-first security architecture vision. • Identify gaps in our current security posture and research emerging technologies. • Champion standardized security architecture frameworks to continuously mature our security discipline. • Define and maintain Terraform-based configuration standards and modern identity management practices. • Ensure data and application security are foundational in everything we build. • Manage our network penetration testing program, coordinating approximately five third-party engagements per year. • Design cybersecurity solutions that align with enterprise policy while being practical enough for teams to actually implement. • Raise the security awareness bar across the enterprise through ongoing education and communication.

Role Description If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family while working for a company that takes a people-first approach to business. This is a remote role working from home within the United States. Shift: Monday - Friday, 10 AM - 7 PM PST. The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients. Qualifications - High school diploma or equivalent. - Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience. - Customer service experience in a call center, dispatch center, or telecommunications organization is a plus. - Previous MSP dispatch and/or coordination experience is highly desired. - Experience with ConnectWise or similar ticketing systems is highly desired. - Ability to quickly and accurately determine incident scope and impact. - Demonstrable competency in use of MS Office products: - Outlook – high level for e-mail and organizational tracking tasks - Excel / Word – intermediate skill - Ability to multitask with an appropriate sense of urgency. - Superior customer service and communication skills, both written and verbal. - Efficient time management skills. - Superior documentation and follow-up skills. - Spanish bilingual skills are highly preferred. Requirements - Answer high volume incoming calls and chat requests from our call center. - Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM. - Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests. - Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level. - Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate. - Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching. - Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue. - Assist with low level tickets such as password reset requests and group membership changes. - Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google. - Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work. - Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings. - Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed. - Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned. Benefits - Salary range $45,000 - $50,000/year, depending on experience. - 100% of medical, dental, and vision for you and your family. - 401K with company match up to 4% of salary. - Certification and training reimbursement. - 17 days/year PTO (in addition to training allowance). - Bonuses for referring new clients or employees.