• Act as a genuine business partner, not a gatekeeper. • Engage with teams early in the process to understand what they're trying to build and why — then help them get there securely. • Translate complex security risks into clear business language so stakeholders can make informed, confident decisions. • Negotiate practical solutions that balance business velocity with security best practices. • Own security initiatives end to end — from gap identification and solution selection through implementation and handoff. • Collaborate with both teams throughout, not just at the finish line. • Own the development and execution of a forward-looking, cloud-first security architecture vision. • Identify gaps in our current security posture and research emerging technologies. • Champion standardized security architecture frameworks to continuously mature our security discipline. • Define and maintain Terraform-based configuration standards and modern identity management practices. • Ensure data and application security are foundational in everything we build. • Manage our network penetration testing program, coordinating approximately five third-party engagements per year. • Design cybersecurity solutions that align with enterprise policy while being practical enough for teams to actually implement. • Raise the security awareness bar across the enterprise through ongoing education and communication.

Role Description If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family while working for a company that takes a people-first approach to business. This is a remote role working from home within the United States. Shift: Monday - Friday, 10 AM - 7 PM PST. The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients. Qualifications - High school diploma or equivalent. - Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience. - Customer service experience in a call center, dispatch center, or telecommunications organization is a plus. - Previous MSP dispatch and/or coordination experience is highly desired. - Experience with ConnectWise or similar ticketing systems is highly desired. - Ability to quickly and accurately determine incident scope and impact. - Demonstrable competency in use of MS Office products: - Outlook – high level for e-mail and organizational tracking tasks - Excel / Word – intermediate skill - Ability to multitask with an appropriate sense of urgency. - Superior customer service and communication skills, both written and verbal. - Efficient time management skills. - Superior documentation and follow-up skills. - Spanish bilingual skills are highly preferred. Requirements - Answer high volume incoming calls and chat requests from our call center. - Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM. - Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests. - Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level. - Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate. - Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching. - Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue. - Assist with low level tickets such as password reset requests and group membership changes. - Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google. - Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work. - Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings. - Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed. - Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned. Benefits - Salary range $45,000 - $50,000/year, depending on experience. - 100% of medical, dental, and vision for you and your family. - 401K with company match up to 4% of salary. - Certification and training reimbursement. - 17 days/year PTO (in addition to training allowance). - Bonuses for referring new clients or employees.

Role Description We are seeking a detail-oriented and organized Information Entry Clerk to join our team. The successful candidate will be responsible for entering and updating data accurately and efficiently in our systems and databases. This role is critical in supporting the smooth operation of business processes by maintaining up-to-date, reliable information. - Accurately input data from source documents into electronic systems - Verify and correct data for accuracy, completeness, and consistency - Maintain and update records in internal databases and tracking systems - Review files and records to ensure correct information is entered - Perform routine data audits and quality checks - Organize and maintain digital and physical filing systems as required - Collaborate with other departments to clarify or gather missing information - Maintain confidentiality of sensitive information and adhere to data protection policies - Generate basic reports and summaries as requested by management - Follow company procedures and productivity standards for data entry Qualifications - High school diploma or equivalent; additional certification in office administration or data management is a plus - Proven experience as a data entry clerk, information entry clerk, or similar role - Fast and accurate typing skills - Proficiency with Microsoft Office (especially Excel) and data entry software - Strong attention to detail and organizational skills - Ability to work independently and handle repetitive tasks with accuracy - Basic knowledge of database management systems is a plus - Good written and verbal communication skills Requirements - Remote work setting - Extended periods of sitting and working on a computer - May involve handling confidential or sensitive information - Standard working hours with occasional need for overtime during peak periods

• oversee and enhance the efficiency of our software development and deployment processes • ensuring seamless integration and continuous delivery • embed security into the SDLC, enabling secure-by-design applications, and scaling AppSec practices across engineering teams • collaborate closely with internal software developers, IT professionals, and other stakeholders to streamline workflows • automate processes, and implement best practices in configuration management, infrastructure as code, and monitoring • manage resources, setting strategic goals, and driving innovation to support scalable and secure software solutions • Design, develop, and maintain secure application components, frameworks, and tooling (SAST, DAST, custom scanners, CI/CD integrations) • Perform threat modeling, architecture reviews, and secure design guidance for web, API, cloud, and microservice-based systems • Identify, triage, and remediate vulnerabilities through code reviews, automated testing, and manual analysis • Partner with all development teams to embed security controls into CI/CD pipelines and development workflows • Establish and promote secure coding standards and best practices aligned with OWASP Top 10 and modern AppSec frameworks • Lead vulnerability remediation guidance and contribute directly to fixing security issues in core codebases • Support incident response activities, including application-level root cause analysis and corrective actions • Elevate developer security awareness through coaching, documentation, and internal security evangelism • Train and mentor application developers in security and design principles • Working closely with the Application Development Manager on project resourcing and utilization • Develop and maintain documentation and testing methodologies for secure coding standards • Manage and maintain the infrastructure required for development and production environments, ensuring scalability, reliability, and security • Collaborate with IT and other departments to align infrastructure needs with organizational goals • Serve as a liaison between development, operations, and other departments to ensure alignment and effective communication • Ensure that security best practices are integrated into the development and deployment processes • Stay updated with the latest trends and technologies in DevOps and software development • Drive continuous improvement initiatives to enhance the DevOps security culture and best practices within the organization • Participate in code reviews to represent reviewed work for adherence to standards and specifications • Other duties as assigned.