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Remote Recruitment logo
Remote Recruitment

Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies

Customer Experience Manager

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

27 days ago

Salary

R32K / month

Seniority

Senior

3 yrs expEnglish

Job Description

Customer Experience Manager

Remote Recruitment

• Manage and support the end-to-end customer experience strategy across all touchpoints • Handle customer feedback programmes, NPS tracking, and service improvement initiatives • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of customer satisfaction data, journey maps, and CX project documentation • Use relevant tools such as CRM platforms, survey tools, and customer analytics dashboards • Support the wider team with cross-functional CX projects, training, and customer advocacy programmes • Identify opportunities to reduce friction, increase loyalty, and improve overall customer satisfaction

Job Requirements

  • 3+ years of experience in customer experience, customer success, or a related field
  • Excellent written and verbal communication skills in English
  • Strong organisational skills with the ability to manage multiple CX initiatives simultaneously
  • Proficient in CRM systems, survey platforms, and customer analytics tools
  • Able to work independently and manage your own time effectively
  • High attention to detail and a proactive approach to problem-solving
  • Experience working with UK-based clients or employers is advantageous
  • Must have a reliable laptop, stable internet connection, and a quiet working environment

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